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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
Very easy to get it done hassle free. Would probably use again.
Was able to find a room and reserve it quickly with no issues
Thank you for your review, Samantha. We hope all of our customers have a FAST and EASY booking experience!
Super easy to use. It was fast and I received my confirmation right away
Ease of use
Thanks for your review, Jeff. We are happy our website was easy to use! That’s great you received your confirmation in a timely manner!
Helpful when a change had to be made.I have no more to say.
It was the option given.
Thanks for your review, Jennifer. We love providing excellent service to our customers.
Great website, very easy to reserve a room. Will use this website again
Thanks for your review, Janet. We are happy you had a good experience using our website.
You'll charge me 247. And the hotel charge 160. Now I can't get though on the phone so I try to call and talk with someone your end keep disconnect
We apologize for the hold time you experienced. We are always happy to help our customers and sometimes we do experience a lot of calls. If helpful, please note our email address at support@reservationcounter.com or support@reservationdesk.com.
I don't travel much. Using Reservation Desk, I was able to get my reservation quickly.
To be honest, I didn't choose it. They were the first website that came up in my search for the Red Lion Inn. I thought it was their site. Regardless, the reservation was easy to make.
Because it was what I was looking for.
Thanks for your review, James. We are happy the booking process was easy!
Easy to check in Made the reservation on my phone and it was an easy process.
Thank you for your review, Pauline. We are happy the booking process was easy!
Easy to make a reservation
Very easy. Good info. Showed full cost and explanation of the cost. Have contact number listed.
Easy to find
Thank you for your review, Mary. We are happy you had a good experience!
No major problems encountered. Easier than most sites that I've delt with, almost as easy as walking up to the front desk.
Easier than calling, we'll see how thigs go
George, Thanks for your review of the booking process.
No opportunity to use AAA or ARP discount. Very decieving website. They don't tell you it's not the hotel website.
* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review and sharing your experience. Some hotel reservations have discounted rates for AAA and AARP members. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available, unfortunately. We wish these discounts were always available.
I was on hold for over 20 minutes when trying to make a reservation and become a member of Margaritaville.
I had questions on becoming a member of Margaritaville and would have liked to speak with someone prior to making my reservation.
Sorry for the experience you had. We are always happy to help our customers. If you’d like more help with your reservation, please contact our escalations team at support@reservationdesk.com
Its painless! Everything was straightforward. Which is saying a lot nowadays.
Thank you for your review, Roger. We are happy you had a good experience!
Haven't stay yet to give feedback on room but I'm sure will be a good experience
Thank you for your review, Debbie. We hope all of our customers have a FAST and EASY booking experience!
Reservations were quick and easy. Prompt confirmation.
Thank you for your review, Melvin. We are happy the booking process was easy! That’s great you received your confirmation in a timely manner!
The experience was good and practical.I would recommend!
Convenience
Thanks for your review of the booking process, Carlos.
$124 room rate plus $50+ fees and service charge! Ouch!
Thanks for your review and feedback, Judith. Taxes and fees are provided by the hotel suppliers. They are included with the rate and can be a higher cost when you check-out. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
We stay twice a year and enjoy everything about this Inn
Thanks for booking with us, Doreen. We hope you enjoy your stay!
Very quick in set up had all the information I needed.
Thanks for your review, Sheree. We want our customers to have a quick and enjoyable booking experience.
Short and sweet. My reservation experience was better than I expected. Everything was done with ease.no hangup or negative feedback.
Family reunion group.
Alphonso, Thanks for your review of the booking process.
Better than I started with bookingline, tried different ones before I found the reservation desk. Went through 2 hours already.
Wasn't able to get through any way else. Thank you for the reservation desk.
Thank you for your review of the booking process.
Easy to book, clean looking rooms, and a good location and price.
Thanks for booking with us, Ron. We hope you enjoy your stay!
Was able to get a reservation right away and received confirmation right away too.
Thank you for your review, Drew. We are happy the booking process was easy! That’s great you received your confirmation in a timely manner!
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thank you for your review, Anthony. We hope all of our customers have a QUICK and EASY booking experience!