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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
The experience was simple, from picking a room to booking in less than 10 minutes
Needed a hotel and this was the first suggestion
Needed a hotel
We wanted to go to Hot Springs to stay two days. I googled the Hotel Hale phone number and website and a reservation desk number came up. I called the number and the lady proceeded to act like she was actually at the hotel desk. I explained to her I did not want to go through a booking site I wanted to go through the actual hotel. She proceeded to act like she was a hotel representative. I booked two nights and she told me all about how wonderful the hotel was. I paid for two nights and it was more expensive that I wanted but decided to book. It should of been $600 which is very expensive but I agreed. Within 10 minutes my card was charged $938.00 for two nights. I called and they said it was booking fees and taxes. I called Hotel Hale and finally got through to the owner. She explained this had been a problem recently where they lost there number as the main Reservation desk. Hotel Hale has done done wrong they were wonderful. I called them and explained to them what happened and she said they cannot help me due to the Reservation desk being the ones who booked me. Then she explained to me that there air conditioning was out until Friday and they were offering refunds due to the heat and having the close the restaurant. I explained to the so called Reservation desk that the hotel was refunding there clients due to no air conditioning. I asked to be transferred to another hotel and they said they could not do it. They refused to book us somewhere else which they have the capability to do. They did not care and just wanted to keep my money. They had no compassion and were rude. I highly suggest you never use THE RESERVATION DESK, They are a fraud and have been turned in to the Better business bureau.
* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm sorry about your experience, Jean. Thanks for bringing this to our attention. I will send you a direct message for your information so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Very simple and very fast. I didnt' think reserving a room could be so easy. It took only a couple of minutes to complete the form.
Will be set up at the Civil War Show.
This has been seamless - I needed to stay a few extra days to handle some things and it was effortless to rebook. Thank you so much!
It was suggested to me that I utilize it.
Very pleased with the ease of the online reservation.
Thanks for your review, Matthew. We are happy you had a good experience booking online.
Spoke no English. They hung up on me multiple times. Spoke to an Alex and George. No way that was their name. They need to be fired!
Products used:
Hotel
Shay, we are sorry about your customer experience and would like to look into this further. I will send you a direct message for your information. Please feel free to contact our escalations team at support@reservationdesk.com if you need any assistance.
--Rachael, Review Manager
This was an easy experience. I appreciate it. How simple it was to book the room.
Thank you for your review, Sharlenn. We are happy the booking process was easy!
Easy to make reservation process, easy to use web page.
Easy to use
Thank you for your review, James. We are happy the booking process was easy!
Good easy to use easy to find everything user friendly
Thanks for your review, Dave. We are happy you had a good experience using our website.
Quick and easy! Made a call and room reservation was handled
Thanks for your review, Ronnie. We love providing excellent service to our customers.
Very informative site, booking was quick and fast.
Thanks for your review, Melissa. We want our customers to have a quick and enjoyable booking experience.
Great experience would definitely recommend to many people in the future
Thank you for your review, Clifton. We want you to have the best experience possible booking with us!
This reservation process was very simple to follow and is appreciated
Recommended by friend
Thank you for your review, Rick. We are happy the booking process was easy!
Polite and helpful experience with the individual that worked on our request.
Thanks for your review, Christopher. We are happy one of our representatives was able to assist you and provide excellent service!
Very easy to complete our reservation. Followed right away with an email confirmation
Wanted to order a room for February 15.
Thank you for your review, Kathy. We are happy the booking process was easy!
It was easy hope the hotel is good as we haven't checked in yet
Don’t know
Thanks for booking with us, Peter. We hope you enjoy your stay!
I did this on line because it is easier than talking.
I wanted to stay at the model T.
I have stayed there before.
Thanks for your review, Don. We are happy you had a good experience booking online.
Easy process quick and easy to navigate booking site. Very fast response on receiving confirmation code.
Referred by a relative
Awesome site and very helpful personnel. Good to do business with humans and not answering machines.
Very simple booking process. I was able to find exactly what I was looking for.
It was the first option on Google
Thank you for your review, Kelly. We hope all of our customers have a QUICK and EASY booking experience!
So far grate, booking process easy. Just need to see if what I booked is what I get...
They where the most straight forword sights
Thank you for your review, Matthew. We are happy you had a good experience!
This was a quick and easy reservation experience, many fewer steps and clicks than on an aggregator site.
The service was utilized by the hotel I booked with.
It was easy. This is the first time I have used this website and I would use it going forward.
Only option
Thanks for your review, Kerry. We love first-time customers and look forward to your next visit!
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thank you for your review, Tayler. We are happy the booking process was easy!