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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
All seems to work out fine and happy to be on new adventure.
Reservation desk was easy to use and gave me a booking with no trouble at all.
Needed to make a reservation quickly
Thank you for your review, Kenneth. We want you to have the best experience possible booking with us!
Everything was great, easy check in, polite staff.
Thank you for your review, Aliah. We are happy you had a good experience!
Would have preferred talking to the front desk. Main reason for visiting is train watching.
Hotel wouldn't answer the posted phone number.
Thanks for booking with us, Larry!
Rooms were spacious and clean. Quiet environment, great restaurant, and friendly staff.
Needed a last minute hotel to watch our daughter wrestle in regionals.
Thank you for your review, Lanesha. We are happy you had a good experience!
It was easy but I can't seem to confirm a late check in. I wish there was
Someone that could help me.
Thanks for your review, Stephen. You may want to contact the hotel directly to request a late check-in. You can also call us at 844-202-4699 to speak with a live agent who can help you.
Easy to book---100% cash back on cancellation. Easy too navigate
Thank you for your review, Mary. We are happy the booking process was easy!
They lie to me about the policy to take my money for reservation and then said they don't guarantee that i will get a full refund when i ask for it.
Tien, I’m sorry about your experience and for any misinformation. I will share your feedback with our customer service manager so we can look into your situation further. If you’d like more help with your reservation, please feel free to contact our escalations team support@reservationdesk.com.
--Rachael, Review Manager
Quick and easy but I thought this was the reservation desk for the hotel
Thank you for your review, Irene. We hope all of our customers have a QUICK and EASY booking experience! Reservation Desk is an online travel agency. We book rooms for hotels. Thanks for booking with us!
Website easy to use. Looking forward to our stay. We generally use a different search engine and are satisfied with this method
Dale, Thanks for your review of the booking process.
It was great to have it done easily. You are the best of all and I hope to be your customer continuously.
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Nothing worse than taking shower and finding other guest hair in shower.
Room does not smell good and have to wonder why
Thank you for your review, Mark. I'm sorry if there is any confusion between us and the hotel where you are booking. We are an independent travel booking agency. You may want to contact the hotel with concerns about their property. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationdesk.com.
This was pretty simple! I did see earlier a senior discount but did not see it at the end of my reservation.
We brought our daughter here when she was very young and she has came back a few times. She has had a stressful teaching job the last couple of years and I just want to treat her to a special time at the Elms!
Carmen, Thanks for your review of the booking process.
Love the ease of reserving a room. Pictures made the decision easy as well to see what your room beds look like
Online reservation
Brandon, Thanks for your review!
If you need anything, just ask. Staff will do their best to help.
They were good
Thanks for booking with us, Robert! We are happy to help!
Great way to get reservations on an out-of-town hotel will be coming in that evening
Need a place to stay close to the airport. Love that it’s on the airport.
I love that it’s on the airport
Thanks for booking with us, Nancy. We hope you enjoy your stay!
Your reservation site is very user friendly and a breeze to use.
It loaded when I clicked book it today.
Thanks for your review, Dennis. We are happy you had a good experience using our website.
Easy and quick to make a reservation. Good experience
Thank you for your review, James. We want you to have the best experience possible booking with us!
We wanted to be sure to have a room when we arrive because we will be traveling all day.
Thank you for your review, David. We are happy the booking process was easy!
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thanks for booking with us, Mary. We hope you enjoy your stay!