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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
I recently unknowing used this service to reserve a hotel room for a weekend softball tournament (it was a number from the tournament director to save money). The person making the reservation from the company was fairly nice and tried to explain things the best that he could with the knowledge that he had. He stated that I could not change or cancel my reservation because it was the last room available, this sounded fishy but I was a little desperate. A week before the tournament the schedule came out and we do not play until late the second day so I would only need one night in a room instead of two. I call the hotel direct and ask if I could change the reservation. They stated that they could not and I had to go through the service. I figured but thought it was worth a try. Just to satisfy my curiosity, I asked how many rooms where available, they stated there are tons of room left! Well that did not make me to happy. I call the service and asked if I could change the reservation and I was told absolutely not! They stated I agreed to the no change policy. Which I did. But when I asked why they had that policy, they stated they use that policy when the hotel is low on the number of rooms left. I told them I talked directly with the hotel and was told there are tons of rooms left, the comment I received was "what does the hotel have to do with us"? Needless to say I was not very happy with that comment. So I asked for a supervisor. I was on hold for over five minutes. He stated I will not be receiving any cancellation on the hotel and that was final! I asked to talk to his supervisor and he said he will not transfer me to anyone else. So needless to say this company is very unprofessional and I highly recommend not using them for anything!
I had no idea I was on Reservation Desk. I just wanted to book a Hampton Inn room and there you were.
Thank you for your review, David. Reservation Desk is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. We are happy you had a good experience!
5 stars. Helpful as a reminder to be able to confirm.
Thank you for your review, Tina. We want you to have the best experience possible booking with us!
Very good site, Very detailed and informative making it quick and easy to find what I was looking for.
Best price I found
Quick and easy reservation process.
It was a very simple process to reserve a room for the night needed.
To make sure I had a room for the night requested.
Easy website and took less time to choose and select a room and booking was quicker with Reservation Desk.
Need immediate reservations
It was easy and quick making the reservations. All went well.
Thank you for your review, Harriet. We are happy the booking process was easy!
We are having a nice time booking our vacation so far.
Thanks for booking with us, Kevin. We hope you enjoy your stay!
It took forever to get the room reserved. Website was slow.
Thank you for your review and sharing your experience, Sara. We're sorry you had some trouble with our website. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
The staff is super friendly and cheerful. I was able to reserve my shuttle to the airport with ease.
I didn’t, I stumbled upon it some how. Almost like clickbate…
Susan, Thanks for your review.
Because my friend told me to.
A very convenient way to book a room, and with a knowledgeable staff member who could provide immediate answers
The ease and convenience
William, Thanks for your review of the booking process.
We had no problem looking a room. We looked at the menu for the dining and are excited to try your dining area.
Elizabeth, Thanks for your review!
I thought I was working with LaQuinta and did not realize there was a $15 processing fee until too. And hopefully reasonable price.
I thought I was using LaQuinta.
Friend recommended LaQuinta
Thank you for your review and sharing your experience. Like many booking agencies, we charge a service fee to be able to provide 24/7 customer support. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
I thought I was using LaQuinta.
Not a fan of pre-pay. Holding credit card is more palatable! And a service charge on top of this does not appeal either!
Tried to alter the booking, not easy, only options
Book and cancel with no money back, I only wanted to change the date.
Could not get anyone to answer the phone over 15 minutes
It was the utility the app picked
Larry, sorry for the experience you had. I will share this feedback with our team. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com
Good service for a 1st time customer I've got to witness good service
That's my business
Thanks for your review, Royce. We love providing excellent service to our customers.
Good set up Nice room Good breakfast
Good set up Nice room Good breakfast
Good set up Nice room Good breakfast
Thanks for booking with us, Ken!
Went very smoothly and efficiently. See you Tuesday
Thanks for booking with us, Barb. We hope you enjoy your stay!
There were clear instructions, it was secure, quick and easy.
Because my call was dropped.
Thank you for your review, Edith. We are happy the booking process was easy!
Good, if you need to book something last minute. And this hotel is nice.
Thanks for your review, Alicia. We are happy you had a good experience booking online.
So easy, get on line select the room you want and book it!
Make sure I get a room :)
Thanks for your review, Jean. We are happy you had a good experience booking online.
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
We apologize for the experience you had. I will share this feedback with our team. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.