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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
It was good. The site is user friendly and afforded me the opportunity to have questions answered prior to booking the reservation.
Rev, Thanks for your review of the booking process.
Awesome! So far. I have never used this before and so far it has been real easy and good to work with.
Ease of use
Nice and easy! The registration was very easy to navigate through. The price is awesome. I am looking forward to my stay.
Convenience
Thank you for your review. We appreciate the time you took to share your experiences and thank you for choosing Reservation Desk for your travel plans.
Easy Reservation! I I was looking for a nice place to stay at an affordable price. I found it with Reservation Desk!
They were listed on the hotel's website
Pamela, Thanks for your review of the booking process.
So far not bad just want to see if they'll lower the price on the service fee because I do my own cleaning and bring my own sheets and pillows
I don’t know I just did
Julie, Thanks for your review
Easy to follow instructions online to reserve a room.
Thank you for your review, Lila. We hope all of our customers have a QUICK and EASY booking experience!
Beautiful great website easy to work. Hotel looks beautiful.
To help book my trip
Thanks for your review, Antoinette. We are happy you had a good experience using our website.
I had to order several rooms and it was very easy to place our rooms and secure them with Reservation Desk.
Thanks for your review, Cathy!
Good and fast service when I made a reservation. I did not expect but this booking service was fast and easy. I recommend for people who are busy!
I am not good on a computer but this was easy! I was a little nervous trying to make reservations online but had no problems!
Daughter told me too
Carolyn, Thanks for your review of the booking process.
Best hotel and close to the location i need to be. Easy location to find with access to many places to eat at a mix of price rangers.
I have used this hptel in the past and have been completely satisfied
Stayed before
I found this site easy to work with. It described the hotel, the rooms and amenities, which helped me to decide to book the reservation.
Thank you for your review of the booking process.
So far has been great and easy to follow. It was easy to check out the rooms and make a decision on the right one.
It was the site for the hotel
I needed questions answered but the 800# was busy and no one answered the phone at the hotel. Hotel reservations options did not make sense.
I will not use this service again.
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Quick and easy to navigate.
Took minutes to get the confirmation. I didn't appreciate the $14.99 fee but it was last minute and I was short on time.
I had an excellent experience working with the Reservation Desk. The dates and type of room I wanted were available, and the price was great.
Deal directly with Fairfield
Gary, Thanks for your kind words. We love hearing from our customers.
I just logged on, put in a date and Boom, it was all done in no time! I will use this site again and again!
A friend recommended your hotel. She said it was a wonderful place. I'd like to see that!
Quick and easy. Logged onto the site and followed the instructions.
Wanted to give it a try
Thank you for your review, Ron. We are happy the booking process was easy!
Easy to use, no problems whatsoever with the reservation
Thank you for your review, Gordon. We are happy the booking process was easy!
Easy booking with affordable rates quick response.
Had to have reservations for April for conference
Thank you for your review, William. We want you to have the best experience possible booking with us!
Respectful and courteous. Love this way of making reservations. Great to be able to be a part of the process
Thanks for your kind words, Kwesi. We love hearing from our customers.
Easy to access site, found a room available that was within my price range and it was near access to freeway.
I tried one other motel and it was booked, you were next in line and close to
The 10 freeway
Nancy, Thanks for your review of the booking process.
Booking is easy and rooms have choices. Choices for rooms and pricing was nice as well. Location of the hotel was also a plus.
We will be in town for the day and needed a room for overnight convienience.
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Kellie, Thanks for your review of the booking process.