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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
Unable to find Government Rate although these "discount fares" are offered by every hotel website as standard options.
Popped up on my hotel request on Google.
Popped up on my hotel request on Google.
Website was informative and quick. The cancellation policy of 24 hr prior is reassuring in these uncertain times.
Misleading website thinking you are calling hotel, charge extreme amount for "taxes and fees" they refuse to break down
Tip for consumers:
Do not use this site, call hotel directly
Products used:
Hotel booking
We’re sorry for the confusion, Melissa. Through our partnerships, Reservation Desk works with a wide variety of hotels to help people access the most choices and best deals. We make reservations at over 200,000 hotels worldwide. We understand that you have requested a breakdown of the total, including taxes and fees. Unfortunately, we are not able to provide this information. As an independent travel agency, we purchase our inventory from multiple hotel partners and suppliers. This inventory is purchased in bulk at a discounted rate, specifically for resale purposes. When this bulk purchase is made, the taxes and fees have already been added to the reservations by the hotel suppliers and are not itemized when we receive them. Your total price includes all the taxes and fees required to complete your reservation. We do not have this information as it was not provided to us, therefore, we cannot pass the information on to the customer. We do apologize for any inconvenience this may cause. Please let us know if you have any further questions. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
Fairly easy to complete. Not pleased about paying in advance since you have the card number and can charge it at check-in.
Ensure a room on the date booked.
Got a warning that this website may be compromised -- makes me nervous to book online, but had no success calling.
Needed to book the room.
Catherine, Thanks for your review of the booking process.
Immediate access is great; but disappointed that would not be able to cancel reservation if needed without paying full amount of room cost.
Need to book a night close to the church for a funeral the next day.
Cannot cancel reservation. NOT GOOD. Will ensure all my friends are aware of the policy reference cancellation.
Leaving next week.
I just started using reservation.com and love it because it's cheaper than booking the hotel directly.
Convenient and cheaper than directly booking the room
Justin, Thanks for your review of the booking process.
Handy, seemed easy. I'm not tech savvy, so everything needs to be simple since we don't have teens at home anymore.
No choice. Automatic
Thank you for your review of the booking process.
No choice. Automatic
I thought I was booking a room with the intended hotel directly, however I accidently booked with Reservation Desk instead. In reading the cancelation policy it appeared that it was possible to cancel, as per the website's Cancelation Policy Description - If you do not check in to the hotel on the first day of your reservation and DO NOT ALERT THE HOTEL IN ADVANCE, the hotel reserves the right to cancel your reservation and you may be charged for the full amount - this piece about "not alerting the hotel in advance" seemed to imply that you could cancel in advance of your booking.
I called twice to discuss the possibility of a refund - my initial interaction was very positive, the customer service representative was very understanding and helpful - however the second time I called the customer representative was sarcastic and was frustrated that what I was asking meant that she had to contact her superiors several times.
I will be extra vigilant the next time I book a hotel - making sure that it isn't accidently through Reservation Desk.
Thank you for your review, Emily. I’m sorry for any confusion between us and the hotel. Reservation Desk is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. I'm sorry for any confusion with the policy. I will share your feedback with our customer service manager. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
It's always easy to get good customer service when a third party booking agent like reservationdesk.com is taking your money, but the true test of the character of a company is when things go awry. In my case, dealing with reservationdesk was and is a nightmare that cost me about $1,000. DO NOT USE THIS COMPANY. I made reservations through them to book a hotel in Boston for a family trip. When the trip canceled due to a family member's newly discovered cancer (and emergency surgery) we reached out to move our reservation from June to September. This was about 3 weeks prior to our departure. Reservationdesk ("RD") said that changes had to be made directly with the hotel, so that's what we did. With no trouble (no thanks to reservationdesk). But as the original June reservation approached, we kept getting automated "ready for your upcoming trip" type emails from RD. Again tried to reach someone at RD and routinely directed to the hotel by RD. So we reached out to the hotel to tell them that RD still thinks we didn't move our reservation. We wanted to make sure that the 59% penalty for not showing up in June would not be charged. RD was paid by us in full at booking. (stupid mistake). But RD sent the hotel only $700 of the $1700 for the two night stay. After RD sent me an email saying that the hotel would not waive the penalty (a lie), we got the hotel to give me an email waiving the penalty but that they only received a portion of the funds from RD. I copied all the emails and proof of payments/charges to RD requesting that they acknowledge the hotel's waiver of cancelation penalty. It's been over 2 weeks since that request, and instead of a response, I've been barraged by surveys and promotions for more bookings through them. So we are out $1,000. RD stole our money, refused to acknowledge my proof and has ignored my every attempt at communication. Do not use them. Book directly with the hotel. RD will make communications and legitimate refunds a nightmare.
I am sorry to read about your experience. Reservation Counter/Desk is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Not good. Computer program is not user friendlyThats all I want to say. Don't need all the
Space requested.
Totally unacceptable. No help at all.
Price and location to airport
Sorry for the experience you had. We are always happy to help our customers. If you’d like more help with your reservation, please contact our escalations team at support@reservationdesk.com
Price and location to airport
Very quick and easy to use! Although the auto fill of the address couldn't come up with mine or my town it was easy to bypass and fill out.
It’s what presented when I looked up Red Lion.
I booked a room for three nights and my event canceled. I called to cancel my reservation a week in advance and was told their policy was no refund.
Thank you for your review, Nate. Reservation Desk is an independent travel booking agency that books rooms for over 200,000 hotels worldwide. I can assure you we are not a fraudulent company. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. Often, the bookings are nonrefundable to lock in a special rate. If you’d like more help with your reservation, please contact our escalations team at support@reservationdesk.com.
Quick and easy! Looked up fairmont hot springs looked for the date I needed and away I went. Took about 5 min.
Just easier for me!
I'm going to the EANA convention and the room rate said $109 plus tax per night but the room rate i am being charged is $224.99 a night
Going to EANA convention
Thank you for your review and sharing your experience. Some hotel reservations have discounted rates for AAA, AARP members, and other discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available, unfortunately. We wish these discounts were always available. If you need any help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Just easy, saw pics of the room and will need the ride to the airport and use long term car st6orage
Stayed here a few years ago, so found web site and booked a room!
Rescheduling my trip to Kingsburg has been easy to do through your website. Yet another reason I will always choose Motel 6 when I visit Kingsburg.
To help reschedule my trip to Kingsburg. I had to move the whole trip up a couple of days due to a medical appointment.
I was charged a $15.00 dollar cancelation fee which was not explained during the booking. It's not the money, it's the principal.
* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for your review, Ricardo. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available any time you need us. I apologize if this was not disclosed to you. I will share your feedback with our customer service manager. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
I have a loyalty number. I would have liked to easily find the option to enter that number and have all my personal data prepopulated.
I chose Holiday Inn because I was treated well there a few months ago. I don't know who Reservation Desk may be.
Thanks for sharing your experience with us. You may want to speak with the hotel staff about hotel points when you check in. Although Reservation Counter/Desk focuses on finding the best rates on more than 1 million hotels and accommodations, we are not involved in individual hotel reward programs. You may also contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
I love staying here. Been awhile though. I love the room overlooking the pool. I was on the 9th floor, but I liked it the best.
Upcoming meeting in La.
Easy booking service using Reservation Desk. This was my 2nd time using it and it was clear, and user-friendly.
I received an email with a special link (loyalty reward) because I booked a hotel room in Niagara Falls in February and used your service. I was really impressed about how easy it was to arrange everything (and the hotel was super nice!) I had subscribed to receive special deals by email, which is why I received the one with the special link (loyalty reward). Unfortunately, there doesn't seem to be any discount applied yet on my new booking. Perhaps it would be applied after confirmation? I wouldn't mind finding out more about this.
Marie, Thanks for your review of the booking process.
Have stayed here several times before. It works really well for us while visiting the grandkids nearby.
It's within walking distance of our son's house.
Room selections were confusing. Too many choices. Not enough explanation as to what the differences wewe
I didn’t. It just came up
Lynn, Thanks for your review of the booking process.
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thank you for your review of the booking process.