Reservation Desk

Made an easy change of dates by cancelling and rebooking without leaving link from original booking email

Nerve-wracking waiting for that confirmation text. Like so many of these surveys, They want a rating before the service has been provided.

I didn't even know I wasn't dealing directly with Marriott. I saw "Reservation Desk," but figured that meant I was on Marriott's page for reserving rooms. I feel this was deceptive.
So, I put in that I wanted to arrive Nov. 25 and leave Nov. 27. The algorithms did their bit, and the page informed me that I had successfully booked from Nov. 25 to Nov. 26. I called the number given to ask that the night of the 26th be added to my reservation. I got a nice man with a thick Indian accent who told me that couldn't be done, and I could book the night of the 26th, but not in the same room. He then booked me for the night of the 26th.
I asked for the phone number of the hotel itself, was given a number, hung up with him, and called the number--to confirm that I had the booking, because I wasn't very confident. I got the FAX squeal. After more fumbling around, I found the correct number and called it. The desk clerk told me that I was booked for two nights--in the same room.
I said, "But this guy I just talked to said I was in a different room each night." The desk clerk (who was clearly filing me under "crazy stupid woman") said I was in the same room. Meanwhile, I received two emails, one per room / reservation, and at different prices. I am not sure what will happen when I actually get to the hotel. Plus, I got charged an extra $14.99, for the privilege of booking a Marriott room from a non-Marriott intermediary.
Today, I got a "tell us about your experience with Reservation Desk" email. I gave them a 1 out of 10 rating, and wrote a description in full of my miserable experience. I couldn't submit my responses, though, because "your comment cannot be longer than 255 characters." So I trimmed it down to 245 characters, and got the same message. I tried again with 55 words, and got the same message. Presumably this is because I'd checked 1 out of 10 for both their survey questions. Which means that Reservation Desk's ratings may look good but have been rigged.
This was a terrible experience, and what I have learned from it is to NEVER BOOK THROUGH RESERVATION DESK AGAIN.

DO NOT USE THIS COMPANY UNLESS YOU GET CHRIS ON THE PHONE! He is honest and good! And he is a GREAT customer service rep. Let me tell you my story I called them to book a room because a lot of the hotels were full I told a young lady I spoke with that I need to be at a checking right now and it was almost 2 AM she guarantee me that I would be able to check you know that it wouldn't be a problem and she also lied about the car she told me the cost was $100 and that included their $14.99 fee! I also expressed to the young lady that made my reservation 5 different times that it was imperative that I be able to check in at that very moment. I get to the hotel and can't check in until 3:00pm so I call the reservationdesk.com they told me they couldn't give me a refund and basically there was nothing I could do but check in at 3pm! However, I'm relentless and won't give up! I work for a living I need my little money and can't afford someone stealing from me! So I call back a few more times and FINALLY ran into Chris! Such a good guy he went the extra mile and helped me resolve my problem and get a refund! Thank you CHRIS!

Easy to book, love being able to cancel with no fee... love Barren River Lodge. Glad to be able to come back after COVID

I am with the California Department of Veteran Affairs and working with the Local Assistance Center for the fire evacuee. Just happy to get a room.

My husband needed to stay overnight at the Marriott Hotel in Baltimore City for a medical procedure in a hospital nearby. I google the Marriot Hotel in Baltimore using the hotel st address. A website with a picture of the hotel pop up. I called the number on the website page. When I called I was under the belief that I was talking directly to a hotel employee. I was quoted a price and the reservation was made. I immediately received an email and noticed that my American Express card was charge immediately and for more than the price I was quoted. They added additional fees without ever telling me about it. I also noticed that the heading on the email was not from the hotel. I called the hotel and they informed me that I have made my reservations through a third party and I need it to call them. I decided to let it go and keep the reservation. However, due to the Corona Virus, my husband's medical procedure was canceled. I called ReservationsDesk.com to cancel our reservation. After almost an hour of waiting, a man answered. He took my information, but I could tell that he was handwriting the information I was giving him. He asked the same questions over and over again. When it was over and he assured me that a refund would be issued to my AMX, I asked for an email confirmation but didn't receive one. I made a follow-up call and was informed that they had no records of me calling to canceled the reservation. They kept my money and refused to help me. I was misled and their customer service was HORRIBLE! Lesson learned. I am disputing the charges with American Express and I will report this company to the Attorney General. I don't know what good that will do, but I will try my best. I am angry!

I booked a hotel through this site and accidentally selected the name of the city in another state. I didn't realize the error until I showed up to the hotel in the state I thought I was staying in and they didn't have my information. I called reservationdesk.com to transfer over to the correct hotel and they were not helpful- the runaround was insane and I was in the lobby with kids for hours that night trying to figure it out. The hotel manager at the hotel I was at said that they do this all the time and that there is no reason they couldn't transfer over the reservation, it was an obvious mistake. Finally, they said they would make an exception with the permission from the hotel I had accidentally booked (who I had already spoken with and who agreed that they would refund the charge) but that they couldn't call the hotel to confirm that, reservationdesk.com had to contact their "hotel supplier" who would email the hotel to confirm. I called that hotel at midnight that evening to confirm they had gotten the email and given permission and they said they had and that I'd get a refund in 3-5 days (according to reservation desk.com). However, the next week reservationdesk.com emailed me to say they had denied the request and would not be issuing a reimbursement so now I'm caught up in disputing this charge.

Companies that treat people like this are reprehensible, each time I've called, I've had to wait on hold for ridiculous wait times. I just called, sat on hold for 15 mins, and was then disconnected. The hotel staff at both hotel locations were so kind and helpful and equally as frustrated with the 3rd party booking issues.

Very easy to book, looking forward to coming, I did. It It see a choice for AARP rate is that iffered?

Like to know exaclly what room it is. Hopefully 2nd floor facing the beach on Kings Roll in the units on the beach itself.

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There customer service is horrible.
They have fine print on when to cancel a hotel and it is 5 days before your stay.
DO NOT EVER USE THEM

It was easy to reserve the king room and I hoping everything will be just fine when I get there.

Easy to book and staying at the perfect resort.
Now I know where to go for our next vacation.

So far my experience has been excellent. This is the second time we will be staying at this hotel.

It has been fine, the website is clear and I had no problems making a reservation on the site.

The site was easy to use and took no time at all. I was very happy with my reservation.

So far, so good. Unable to comment further at this time.
Please do not list my responses on line.

It was easy to book online
Expecting to have a great experience at the hotel when we stay there...

Working with ReservationDesk.com has been the worst booking experience I have had as an adult. As a State/Government Employee, I use a State Issued Purchasing Card to make/pay for reservations. I told the booking agent that my reservation is Tax Exempt. I was informed by the booking agent to provide that information to the hotel upon my arrival so that the hotel could verify my Tax Exempt status. I told the booking agent that I wasn't interested in working with Reservation Desk, and wanted to try a different avenue to book my reservation. I was told by the booking agent that "even if you call the hotel directly, you're call would still be forwarded to 3rd Party Reservation/Booking Agency. Both were lies told to me by the booking agent. The hotel I stayed at was unable to refund me the taxes charged to my card. I was told that "I would have to work that out through the 3rd Party Reservation/Booking Agency" that I went through. Additionally, I could have contacted the hotel directly to book my stay. I confirmed this by calling Springhill Suites directly. Lastly, the upcharge was absolutely ridiculous: Springhill Suites would have charged me $174.52 for a 1-night stay if I would have booked through them directly. Reservation Desk charged me $269.77. The entire process of working with Reservation Desk was horrible, the worst booking experience I have ever had. I am in the process of escalating my grievance with Reservation Desk. I have been told that my booking call recording will be reviewed to determine if they are going to refund Taxes charged to my State Government Purchasing Card. The customer service is horrible. Reservation Desk booking agents lack integrity or honesty. Please learn from my experience: Avoid using Reservation Desk at all costs.

I just don't enjoy being lied to and I can't believe that this got passed me. I went on the internet looking for a specific Hotel in SC and thinking this was the hotel site for Hampton Inn reservations. The thing that aggravates me the most is that they make the site look like it is an authentic Hampton Inn reservation site and not their own. After going through the process something just didn't feel right, so I asked several times is this a 3rd party booking site, or is this Hampton Inn reservations. He replied back to me that I have reached the right place and this is Hampton reservations and that they would get me squared away with the right price and room. I just hope none of my stuff gets compromised over this silly crap. HEY RESERVATIONS.COM STOP SCAMMING PEOPLE for your little profit. I hate dishonest companies like yourself that do this to customers just trying to do the right thing for their travel plans and you screw them over. I am traveling for a family funeral and the last thing I want to worry about is dishonest schmucks like yourselves...rant over. I hope that you guys get audited by the BBB or some other entity and will somehow make you legit or just shut you down. On a positive note...I did confirm with my Hotel that it was the right reservation and dates. The sad part is the Hotel gives funeral rates, which I did discuss with the so called reservation specialists that was not Hampton and he said I could check with them when I arrive (Which is another Lie). So I lost out on a better rate and stuck with a BS service fee from them of $51.00 dollars, which again they do not discuss with you until they charge you.

So Far So Good, booking went smoothly, confirmation came right away, good follow up on there part that I received it.

Verry good staff bilding was verry clean and up kept verry friendly room was grate pretty quit place definitely will be comeing here agen