Reservation Desk

I spoke to a staff member on the phone, and they were helpful and informative.

Thank you, it was great I enjoyed it very much, looking forward to the trip

Ebonee@ front desk do great job, So kind And helpful…thank you Ebonee, such of great job
I will recomend for sure.

THE ABSOLUTE WORST EXPERIENCE OF MY LIFE! We booked a pet friendly hotel 4 and half hours away from home, received multiple emails confirming that our reservation was booked and GURANTEED. We even called the hotel to confirm that our dog would be accepted only to find out at the time of check in that NO RESERVATION WAS MADE WITH THE HOLIDAY INN BUENA VISTA RESORT! We immediately called customer service and their automated system is the most frustrating and inefficient system ever. When you call you're told that there are 20 calls in queue before yours, then there are 23 calls, then 26 calls! The number of calls in queue before yours fluctuates. If you press 1 for a call back you receive a call over half an hour later informing you that your call was canceled and get hung up on! If you stay on the line, you wait a MINIMUM of 40 minutes before speaking with a person. You feel hopeful because they said that they would take care of it even if they have to accommodate you somewhere else. They say that they will call back and HOURS pass and no call. After EIGHT HOURS the best that they do is accommodate us at a hotel 300 miles away or refund our money with an additional 20% for our inconvenience. Had they been honest from the beginning we would have had time to make alternate plans but we waited because they said that they would take care of finding us alternative accommodations. Now we're STRANDED in Orlando with our 5 year old child and senior dog and NO WHERE TO SLEEP. I am LITERALLY writing this review at 1:15am from our rental car (check in was supposed to be at 4pm) while my husband is trying to find a place where we can legally park and sleep for the night so that we can figure out what we're going to do for the rest of our stay here. Don't ruin your vacation and risk putting yourself and your family in jeopardy by having to sleep on the streets. Book with a reputable company, which this is not. I am completely livid right now and had to go back to edit out certain choice words to make sure that my review gets posted with the hopes that I can spare others from this horrible situation.

Do not use this company to book a hotel. Their agent lied throughout the entirety of the call, and made so many errors. It wasn't until I received my reservation confirmation that they didn't listen to the corrections I had made.
We wanted a hotel near the Ottawa International Airport that had long term parking and an Airport shuttle.
1. The first rate was too expensive. I thanked the person and told them I would look elsewhere. They said they would look for something else.
2. Second attempt they had me in Victoria, British Columbia
3. Third attempt. Correct city, hotel downtown Ottawa, no shuttle
4. Fourth attempt. The hotel they offered was in Ontario, California, USA. When I said that wouldn't do they go frustrated and said, "Well it's near the international airport" Yes, yes, it is, but in another country.
5. Fifth attempt. B&B correct city, close to airport. The agent said that there was long term parking and a free shuttle
Just as I finished giving all of my information, and credit card, I looked up the B&B website. It did not have a free shuttle to the airport, or long term parking. I said can I cancel? I was told that I was lucky my credit card wasn't billed yet. They quickly, and I mean so quickly I could catch few words of the cancellation policy they recited. Then I was transferred to someone else, who read the cancellation policy. I caught what they said, even though I was cancelling well over a week away from my check in dates (or what was supposed to be my check in date). I asked why that was.
The new agent said, did the other person not read you cancellation policy prior to making the reservation? No, they did not.
Then I opened reservation email and it was for dates a month out from when I wanted. Even though I corrected the original agent when they said August. I said no that's July. They said, oh yes.
I had also confirmed with original agent and the new agent that my credit card would not be billed until check in date. They said that is correct.

They said they could not cancel unless B&B owner agreed. I said but the dates are your error. B&B owner did not agree to cancellation. I called B&B owner, and he said it was their policy, no matter the booking agents error. He told me my credit card would be charged within the next couple of days. So another lie by the reservation desk booking agent.

My concern apparently has been escalated, and my call will be reviewed and listened to. I am honestly doubtful that I will hear back at this time.

Great and amazing with easy online booking and simpler processes as it saves time.

Very easy to use! Didn't have to guess at what was going on or back up to double check anything.

Very happy as to how quick it was. Not hard to navigate at all

Went to website put in what days, looked at rooms at booked it! Easy

Easy to use. All information seems to be stated including the hidden resort fees!

Easy to use website. Hopefully there will be discounts to lower the overall price.

Very easy to book online! Looking forward to being there this weekend!
Thank you

The Reservation Desk was easy and simple to use for making my hotel reservation.

It was easy to reserve a room for a weekend plan with my daughters.

Had to repeat 3 x's to complete reservation. Other than that it was good.

The reservation process was simple and I was able to book with no issues.

Easy and friendly to use for a small fee. Recommended to avoid any errors.

That was great and nice, my experience was good because they care about people

I have not stayed there yet. I will let you know after my stay'

Simple and Easy. Just as it should be. Confirmation came through quickly as well.

I am confused about the $75 deposit, per night, per room. It that refundable>

Great experience. The site was very easy to use.
It made the process seamless.

Your website is very easy to use. The reservation process was very quick and institutive. Thanks!