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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
Web site is confusing and no one at the hotel answers the phone
Only option
Very quick and easy. It is a very convenient reservation system. Thank you!
To early for me to call
Richard, Thank you!
Easy process when booking. The website looked great and reservation process was quick
Just planning ahead for a little mini vacation getaway
Did not know was using Reservation Desk. What else do want to know?
Needed to book a room
Very Happy but I m a local, wishing you had a locals discount
Ease of service... the phone is a constant busy signal
Good very easy in booking room looking forward to the trip to Windsor
Easy no hassle booking
So far so good every thing is going fairly easy with no complications
Never had a choice
Joseph, Thanks for your review of the booking process.
Everything was good and I was happy for finally getting a fair price.
James, Thanks for your review of the booking process.
Super quick and easy to book and I received my confirmation right away.
It popped up when I logged in with google.
No pictures. Expensive... I would of like to see more of the room
Thank you for your review and sharing your experience. We will pass this feedback along to our development team. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Quick and Easy! Unlike some reservation sites, my reservation was booked within minutes.
This was the most efficient manner in which to make the reservation Thank you
Loved the hotel the first time I stayed there, a little more than a month ago. Back again.
Laura, Thanks for your review of the booking process.
I enjoyed using the website to secure my reservation. It was very easy to read and to navigate.
It was the option provided.
Great experience so far with the online booking. Hoping to have a great time in Fresno with Family.
Web Site was not very easy to navigate compared to others I have used. All else was good.
Need a room for our use while attending a wedding.
Thank you for your review and sharing your experience. We will pass this feedback along to our development team. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
So far so good I way too many emails. I have no experience to report at this time
First time we shall see
The booking clerk made the process simple to change what I had prior booked to meet my itinerary.
Wanted to ensure the room would be available
Thank you for your review of the booking process.
I was quoted 135 but was charged more. It would be better if you quoted the full price.
I would need a copy of the receipt for the booking please?
Please feel free to contact us at support@reservationdesk.com for a copy of your receipt.
--Rachael, Review Manager
Getting the reservation was quick and easy. It took me about 5 minutes to get the reservation
It came up when I looked for a reservation.
Thanks for your review, James. We want our customers to have a quick and enjoyable booking experience.
The extra fees need to be clearly stated during the booking process.
Thanks for your review and feedback, Lynn. Taxes and fees are dictated by the hotel suppliers and are not itemized when we receive them. We are not provided this information, so we are unable to share this with you. I'm sorry for any inconvenience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Sorry for the experience you had. We are always happy to help our customers. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.