• Reservation Desk

Reservation Desk

Write a Review

Overview

Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.

  • Quality
    2787

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91.5%
Positive
3,904
Neutral
143
Negative
220

Instant Feedback

48,601 reviews

67
See all photos
How would you rate Reservation Desk?
Top Positive Review

“Birthday trip”

Ellen S.
9/25/24

Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.

Top Critical Review

“Not your Hotel's Website!”

Scot R.
9/28/24

Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.

Reviews (5,884)

Rating

Timeframe

Other

Reviews that mention popular keywords

reservation desk (536) reservation process (479) booking process (244) credit card (190) web site (317) hotel room (76) booking experience (170)
Thumbnail of user beverlyo79
1 review
0 helpful votes
  • Send Message
December 29th, 2021
Verified purchase

Quick and easy. Our reservations were made and confirmed quickly.

Reason I chose this business:

Want to spend New Year's Eve in Corpus Christi, Texas

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Thanks for your review!

Thumbnail of user sylviak125
1 review
0 helpful votes
  • Send Message
February 27th, 2022
Verified purchase

Good service. Easy to follow. Good response in timely manner

Thumbnail of user robinl587
1 review
0 helpful votes
  • Send Message
February 27th, 2022
Verified purchase

Locating the room and price I wanted was very easy, and booking was simple.

Reason I chose this business:

I've never been to Sedalia MO so was looking for a nice hotel in town.

Thumbnail of user colinm393
1 review
0 helpful votes
  • Send Message
May 5th, 2022
Verified purchase

So far so good. Looking forward to being in Atlanta.

Reason I chose this business:

I needed a room.

Quality
Thumbnail of user lemuelm28
1 review
0 helpful votes
  • Send Message
February 23rd, 2022
Verified purchase

All went fine... except want to talk to live person.

Service
Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Lemuel, Thanks for your review of the booking process.

Thumbnail of user garyh1495
1 review
0 helpful votes
  • Send Message
May 2nd, 2022
Verified purchase

Easy to book, price was right compared to other hotels

Reason I chose this business:

Need a stop over

Quality
Thumbnail of user stevec1833
1 review
0 helpful votes
  • Send Message
November 11th, 2021
Verified purchase

Really simple just appreciate the simplicity of the whole process

Reason I chose this business:

Just easier for me

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Steve, Thanks for your review of the booking process.

Thumbnail of user kennethd452
1 review
0 helpful votes
  • Send Message
November 10th, 2021
Verified purchase

Good Website easy to navigate looking forward to our reservation.

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Kenneth, Thanks for your review of the booking process.

Thumbnail of user barbarab2789
1 review
0 helpful votes
  • Send Message
November 10th, 2021
Verified purchase

Very good, would use again.
The site was accessible and very easy to use

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Barbara, Thanks for your review of the booking process.

Thumbnail of user martind439
1 review
0 helpful votes
  • Send Message
February 13th, 2022
Verified purchase

So far so good, looking forward to the full experience for the May visit.

Reason I chose this business:

Recommendations

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Martin, Thanks for your review of the booking process.

Thumbnail of user patriciac2500
2 reviews
0 helpful votes
  • Send Message
February 13th, 2022
Verified purchase

Very good and user friendly website for information and booking!

Reason I chose this business:

Easier to work with than other sites.

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Patricia, Thanks for your review of the booking process.

Thumbnail of user amyh1840
1 review
0 helpful votes
  • Send Message
April 17th, 2022
Verified purchase

Quick and easy booking. This site was easy to use.

Reason I chose this business:

Didn’t know there was another choice, but this worked great and was easy for me so I’m completely satisfied with my choice.

Thumbnail of user debrao167
1 review
0 helpful votes
  • Send Message
December 10th, 2021
Verified purchase

So far so good. Made reservation with out a problem.

Reason I chose this business:

Need to come to the villages due to a death in my family

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Thanks for your review of the booking process.

Thumbnail of user janicew633
1 review
0 helpful votes
  • Send Message
April 12th, 2022
Verified purchase

Very easy to navigate and select. Looking forward to visit.

Thumbnail of user garyj430
1 review
0 helpful votes
  • Send Message
April 10th, 2022
Verified purchase

Complete and concise online reservations. Easy to follow and execute.

Reason I chose this business:

Easy access

Thumbnail of user emmas558
1 review
0 helpful votes
  • Send Message
February 4th, 2022
Verified purchase

I love booking online! I get the best deals and I'm more satisfied for what I get for my money.

Thumbnail of user alfrediae
1 review
0 helpful votes
  • Send Message
August 29th, 2023
Verified purchase

Awesome experience no problems at all everything is good

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for your review, Alfredia. We want our customers to have the best experience possible.

Thumbnail of user stevenj1136
2 reviews
0 helpful votes
  • Send Message
August 29th, 2023
Verified purchase

Easy site navigation. Thorough room description and rate comparison

Reason I chose this business:

Referral from business associate.

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thanks for your review, Steven. We are happy you had a good experience using our website.

Thumbnail of user margareth1270
1 review
0 helpful votes
  • Send Message
April 5th, 2022
Verified purchase
• Updated review

Looking forward to our stay, will be our 4th visit,

Reason I chose this business:

It works everytime for me,

Cant wait to be back
March 20th, 2022
Verified purchase
• Previous review

Easy to book Looking forward to a nice room, and returning to Harrison Hot Springs again,

Reason I chose this business:

Direct to hotel

Thumbnail of user heathh70
1 review
0 helpful votes
  • Send Message
August 29th, 2023
Verified purchase

Very good experience. Also the price was better than I found elsewhere.

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thanks for your review, Heath. Our goal is to provide our customers with the best rates possible.

Thumbnail of user carolynw764
1 review
0 helpful votes
  • Send Message
March 27th, 2022
Verified purchase

Good. Reservation online. I just check online then made reservations..

Reason I chose this business:

For DSG Conference on May 16-18,2022

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.

Thumbnail of user robertm6019
1 review
0 helpful votes
  • Send Message
March 27th, 2022
Verified purchase

Easy booking! It was easy to navigate and quick responses!

Thumbnail of user georged1094
1 review
0 helpful votes
  • Send Message
July 26th, 2022
Verified purchase

Easy. Quick, elderly friendly. Reservations easy- follow up a pain

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Thank you for your review of the booking process.

Thumbnail of user sandras2972
1 review
0 helpful votes
  • Send Message
July 25th, 2022
Verified purchase

Easy and convenient and good deals. I liked my experience.

Reason I chose this business:

I wanted to stay at your hotel

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Thank you for your review of the booking process.

Thumbnail of user carlosa610
1 review
0 helpful votes
  • Send Message
July 22nd, 2022
Verified purchase

First time going to cabo and this site was Informative and easy to use

Reason I chose this business:

Looks simple and convenient

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Thank you for your review of the booking process.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.

Company Representative

Thumbnail of user rachaelf70
Rachael F.
Typically responds within 3 days

How do I know I can trust these reviews about Reservation Desk?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Reservation Desk?