• Reservation Desk

Reservation Desk

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Overview

Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.

  • Quality
    2787

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91.5%
Positive
3,904
Neutral
143
Negative
220

Instant Feedback

48,601 reviews

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How would you rate Reservation Desk?
Top Positive Review

“Birthday trip”

Ellen S.
9/25/24

Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.

Top Critical Review

“Not your Hotel's Website!”

Scot R.
9/28/24

Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.

Reviews (5,884)

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Reviews that mention popular keywords

reservation desk (536) reservation process (479) booking process (244) credit card (190) web site (317) hotel room (76) booking experience (170)
Thumbnail of user scottn1055
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

Quick and easy! I was surprised by the added fees. Usually not this high. Js

Reason I chose this business:

Where Google took me. Very simple!

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thanks for your review, Scott. We are happy you had a good experience using our website.

Thumbnail of user yvon
1 review
0 helpful votes
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April 1st, 2022
Verified purchase
• Updated review

So good fast service. I like the room looks good. I love to try the restaurant.

Reason I chose this business:

In case I missed getting a room.

I couldn't find Nunavut after selecting Canada
March 30th, 2022
Verified site experience
• Previous review

I couldn't find Nunavut after selecting Canada. Thanks you.

Reason I chose this business:

I wanted to get room early.

Thumbnail of user phillipj158
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Great! Easy to access. Easier than waiting to talk to a live person.

Reason I chose this business:

Ist up for this location

Thumbnail of user carolynm1299
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

I usually go through someone else but decided to go through this instead.

Reason I chose this business:

Because we have stayed there before and decided to go through the hotel website instead.

Thumbnail of user angis6
2 reviews
0 helpful votes
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November 14th, 2021
Verified purchase

Easy to use, i was able to navigate well to complete my task

Reason I chose this business:

Came up on the website

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Angi, Thanks for your review of the booking process.

Thumbnail of user victorr684
1 review
0 helpful votes
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May 22nd, 2022
Verified purchase

Fast service and easy. User friendly service. I will recommend family and friends.

Reason I chose this business:

Works great

Thumbnail of user davidp3943
1 review
0 helpful votes
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March 2nd, 2022
Verified purchase

Great location and easy reservations, large room and breakfast!

Thumbnail of user cindye247
1 review
0 helpful votes
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March 1st, 2022
Verified purchase
• Updated review

It was great- fast and efficient. It had what I needed and more.

Reason I chose this business:

It was the easiest

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Cindy, Thanks for your review of the booking process.

It was great
February 28th, 2022
Verified site experience
• Previous review

It was great- fast and efficient

Reason I chose this business:

It was the easiest

Thumbnail of user richardt1791
2 reviews
0 helpful votes
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May 16th, 2022
Verified purchase

Easy to make reservation, looking forward to staying there.

Quality
Thumbnail of user jesusn45
1 review
0 helpful votes
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May 14th, 2022
Verified purchase

Easy to make reservation. No hassle. No experience yet

Reason I chose this business:

Looking for a getaway.

Quality
Thumbnail of user janetw1302
1 review
0 helpful votes
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May 14th, 2022
Verified purchase

Quick Booking
Good. Don't know yet haven't arrived yet.

Service
Quality
Thumbnail of user francesj171
1 review
0 helpful votes
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May 11th, 2022
Verified purchase

Great place and easy to complete. Ease and relaxed

Reason I chose this business:

Getting closer to getting away from the office

Quality
Thumbnail of user andrewf420
2 reviews
0 helpful votes
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November 10th, 2021
Verified purchase

Fast and easy professional and crisp. I appreciate you.

Service
Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Andrew, Thanks for your review of the booking process.

Thumbnail of user davidt2682
1 review
0 helpful votes
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February 25th, 2022
Verified purchase

Reservation was easily booked and website was very helpful.

Reason I chose this business:

Referred by a family member.

Thumbnail of user samuelc240
2 reviews
0 helpful votes
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February 22nd, 2022
Verified purchase

Easy to understand rooms available, dates available and price!

Thumbnail of user judyr599
1 review
0 helpful votes
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April 26th, 2022
Verified purchase

Great however unclear check in and check out time.

Reason I chose this business:

It is what came up to make reservation.

Thumbnail of user sheilaw447
1 review
0 helpful votes
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December 14th, 2021
Verified purchase

Easy access to the information and booking was easy..

Reason I chose this business:

Visiting our son that lives In Ponca City..

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Thank you for your review. We appreciate the time you took to share your experiences and thank you for choosing Reservation Desk for your travel plans.

Thumbnail of user johnm9422
2 reviews
0 helpful votes
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April 23rd, 2022
Verified purchase

I found a reservation easily at a reasonable price.

Thumbnail of user kaylenew
3 reviews
0 helpful votes
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February 14th, 2022
Verified purchase

Good easy to use. Best price good information overall

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Kaylene, Thanks for your review of the booking process.

Thumbnail of user lewish130
1 review
0 helpful votes
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February 7th, 2022
Verified purchase

Easy internet reservation. Online reservation process was very convenient.

Reason I chose this business:

Convenience

Thumbnail of user garrettj48
1 review
0 helpful votes
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February 7th, 2022
Verified purchase

So far so good. Booking was efficient and available.

Reason I chose this business:

Convenience and pricing

Thumbnail of user thomasb3276
1 review
0 helpful votes
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April 4th, 2022
Verified purchase

Good rates and quick confirmation of rooms. Fast service. Good prices on rooms.

Thumbnail of user ailsac5
1 review
0 helpful votes
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February 1st, 2022
Verified purchase

Easy to navigate thru info. Love the price! Looking forward to the holiday!

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Ailsa, Thanks for your review of the booking process.

Thumbnail of user catherineb919
1 review
0 helpful votes
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March 30th, 2022
Verified purchase

Good quite easy…. Satisfied with booking process, good response

Reason I chose this business:

To easily book a room

Thumbnail of user richardc3274
1 review
0 helpful votes
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March 29th, 2022
Verified purchase

Easy to book--looking forward to our night out! Thanks.

Reason I chose this business:

Near Dartmouth Hospital

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From the business

Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.

Company Representative

Thumbnail of user rachaelf70
Rachael F.
Typically responds within 3 days

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