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Reservation Desk has a rating of 4.5 stars from 5,882 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,592 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
It took me three tries to get the dates right and that was not my fault.
* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review and sharing your experience. We will pass this feedback along to our development team. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
This site is efficient and easy to navigate thank you!
I wanted a refundable booking
Quick and easy! Didn't take long to get the confirmation email.
Meeting family there
Janice, Thanks for your review of the booking process.
Does not give much information on the room. Hopping it has two beds
That is the only option I had
Thank you for your review and sharing your experience. We receive our information from the hotels we book for directly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Trouble-free:-) My first experience using this site-excellent process & outcome!
Planning ahead for my Easter Sunday birthday
Easy reservation process and good rates available.
We are Holiday Inn express members
I've stayed there before nice clean rooms and excellent service
I booked online
Easy and quick booking made my experience wonderful
It was a quick and easy process. The room photos were helpful.
Planning ahead
Easy to book, user friendly site quick and confirmation received quickly.
Always our favourite place to stay in Campbell River
Great experience was so easy to make this reservation.
Easier and cheaper than calling the hotel! Service fee was waived so that saved some money
To book a room for business
So easy to make a reservation it took no time at all
Because I was looking at the lodge I wanted and this was the site they use for booking
The confirmation took longer to complete than I would expect; otherwise, it was fine.
I was pushed there by the internet. I meant to go directly to Best Western.
Margaret, Thanks for your review
Did not blatantly disclose fee charged by Reservation desk.
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Thank you
For the assistance
Option on the internet
Everything was self explanatory. Love the Holiday Inn.
My Granddaughter sent me info so I used reservation desk.
You are getting very close to being pushy! (at least 50 words)
WE have stayed multiple times and want to see and experience the new building
Price increased twice since the beginning of my research
Thank you for your review. To provide our customers accurate pricing we request that hotels send us the most up-to-date pricing for their rooms at regular intervals. We also make an additional request at the time of check-out. Occasionally, due to the dynamic nature of hotel room rates, the price may be different at the time of check-out. Although uncommon, it would appear as though we increased the price or gave a last-minute discount. We wish the price had not gone up in your case, but we can assure you that you received the very best rate we had available at the time you booked. I'm sorry for the inconvenience this may have caused. If you
Need any help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
I waited long enough and was offered a waiver of the service fee - nice!
Convenient, have used before
Gregory, Thanks for your review of the booking process.
Good experience with Hyatt site and reservation process.
Location to UC Anschutz MS
Thomas, Thanks for your review of the booking process.
It was very easy to navigate and book my stay. No issues at all
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Lisa, Thanks for your review of the booking process.