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Reservation Desk has a rating of 4.5 stars from 5,880 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,581 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
Excellent experience booking. All information was right there and easy to access
Love the convenience
Like the convenience
Very convenient. Easy to use and no hidden fees or charges.
Albert, Thanks for your review of the booking process.
Super easy and user friendly. I love when things make my life easier!
Very easy to book with a clear and user friendly site.
Convenience.
Booking process very easy! It is convenient to my destination and I have stayed here in the past.
Easy to reserve my hotel room
For the night. Quick
To reserve a room
Close To hockey rink
Great tool, got discount immediately for the first night
Suggested as soon as I started booking
Claudia, Thanks for your review of the booking process.
I am satisfied with my booking request, thank you.
Ease in booking
Eric, Thanks for your kind words. We love hearing from our customers.
This was very easy to do as I am not so good at the computer.
Easy way to book reservations, high customer retention approach
My daughter’s recommendation
Jose, Thanks for your review of the booking process.
Very straight forward got the info I needed right on first click Thanks so much
Needed to book online, easy and quick.
Angela, Thank you!
Very efficient and professionally patient for providing the help
Very informative
Simple enough…didn't appreciate the $14.99 fee. I won't be using this site again!
I was in a hurry
Thank you for your review and sharing your experience. Like many booking agencies, we charge a service fee to be able to provide 24/7 customer support. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
On the road
It was fine for a web site not much else to say. Thanks
Fast check in. Easy to follow instructions. Pleasant experience
Charlie, Thanks for your review of the booking process.
Easy and quick, convenient experience that took no time at all
Nataliya, Thanks for your review of the booking process.
Great and fast booking service, made my trip easy.
Quick and easy the taxes are a little high, but it was real simple
Information was easy to get with no problems! Place is what we were looking for.
Found what we were looking for in place to stay Easy directions to follow!
Thanks
Ease of navigating and securing reservations I. Web site
Deal directly with Hotel
I like the option to cancel if needed. Waiting for a response...
I now see that I could have booked through Expedia for $239. Can you adjust my rate under the same terms - fully refundable until July 7?
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Elaine, Thanks for your review of the booking process.