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Reservation Desk has a rating of 4.5 stars from 6,342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 3rd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
52,702 reviews
Easy and quick. Ideal for planning on the go. Our stay was welcomed by a very nice host at the front desk, who made us feel welcomed and quickly had us entered and gave us extra towels at my wife's request. The hotel has been renovated since our last visit, and the halls are still being worked on. The rooms have new desks and counters and paint. The shower and bathroom are still more than adequate. Overall, this our preferred hotel to stay at when visiting Nanaimo.
Their call agent made a false promise that water park tickets are covered as part of hotel reservation. Infact it was not and we had to pay from our pocket on the hotel counter. Pls be very very careful while dealing with these cheaters/scammers.
Reservation was quick and easy/. No hassle reservations.
It's what popped up.
Date of experience: February 16, 2022
So far, it has been quick and easy reservation experience.
Meeting friends nest month,
Date of experience: February 16, 2022
Tom, Thanks for your review of the booking process.
Easy To reserve. Great price and so much cheaper than most hotels
Easier than the hassle of calling on the phone.
Date of experience: May 12, 2022
Easy To reserve. Great price
Easier than calling
Date of experience: May 11, 2022
Easy booking, rates are cheaper than what I have found so far
Coming down for my Moms funeral
Date of experience: March 5, 2022
Consetta, Thanks for your review of the booking process.
Easy to make reservation and get a quick confirmation. No problems or issues with the website.
Reviews were positive for clean rooms which has nothing to do with COVID - just a clean room in general.
Date of experience: March 5, 2022
Joanne, Thanks for your review of the booking process.
Excellent experience booking. All information was right there and easy to access
Love the convenience
Date of experience: February 16, 2022
Elaine, Thanks for your review of the booking process.
Like the convenience
Date of experience: February 16, 2022
Easy to book, user friendly site quick and confirmation received quickly.
Date of experience: March 2, 2022
Very convenient. Easy to use and no hidden fees or charges.
Date of experience: February 15, 2022
Albert, Thanks for your review of the booking process.
Easy and quick, convenient experience that took no time at all
Date of experience: February 10, 2022
Nataliya, Thanks for your review of the booking process.
Making this reservation took less than 5 minutes. Service is exceptional!
I used the service provided and found it to be easy and efficient.
Date of experience: July 19, 2022
Thank you for your review of the booking process.
Simple so far, no problems with anything on the site. Would use again
Date of experience: July 12, 2022
Thank you for your review of the booking process.
Nice website, easy to make my reservation.
Would use again.
Was the first thing that popped up when searching for this hotel
Date of experience: January 26, 2022
Fast and easy. I would recommend this reservation process to anyone
Pet friendly
Date of experience: May 14, 2022
No issued. Procedure was easy. Really nothing more to say about it
To book a room for our grandson's wedding
Date of experience: May 13, 2022
Software worked well. The reservation was for a high-demand hotel.
New, - wanted to try it out.
Date of experience: May 12, 2022
Thank you for your review of the booking process.
New, - wanted to try it out.
Date of experience: May 10, 2022
It was quick, fast, and easy to book these reservations online.
Date of experience: July 2, 2022
Quick and easy reservation process. Hope the stay will be just as enjoyable.
My son sent me a link to reserve a room for a visit with him.
Date of experience: March 13, 2022
Julian, Thanks for your review of the booking process.
Everything was self explanatory. Love the Holiday Inn.
My Granddaughter sent me info so I used reservation desk.
Date of experience: May 17, 2022
You are getting very close to being pushy! (at least 50 words)
WE have stayed multiple times and want to see and experience the new building
Date of experience: May 17, 2022
Price increased twice since the beginning of my research
Date of experience: May 16, 2022
Thank you for your review. To provide our customers accurate pricing we request that hotels send us the most up-to-date pricing for their rooms at regular intervals. We also make an additional request at the time of check-out. Occasionally, due to the dynamic nature of hotel room rates, the price may be different at the time of check-out. Although uncommon, it would appear as though we increased the price or gave a last-minute discount. We wish the price had not gone up in your case, but we can assure you that you received the very best rate we had available at the time you booked. I'm sorry for the inconvenience this may have caused. If you
Need any help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
It was very easy to navigate and book my stay. No issues at all
Date of experience: May 16, 2022
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Barry, Thanks for your review of the booking process.