• Bookmark

    Reservation Desk

Reservation Desk

Write a Review

Overview

Reservation Desk has a rating of 4.5 stars from 6,333 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 3rd among Vacation sites.

  • Quality
    2789

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91.5%
Positive
4,277
Neutral
162
Negative
234
View ratings trends

Instant Feedback

52,656 reviews

68
See all photos
How would you rate Reservation Desk?
Top Positive Review

“Wynn in Nanaimo”

Robert D.
11/12/24

Easy and quick. Ideal for planning on the go. Our stay was welcomed by a very nice host at the front desk, who made us feel welcomed and quickly had us entered and gave us extra towels at my wife's request. The hotel has been renovated since our last visit, and the halls are still being worked on. The rooms have new desks and counters and paint. The shower and bathroom are still more than adequate. Overall, this our preferred hotel to stay at when visiting Nanaimo.

Date of experience: 11/2/24
See positive reviews
Top Critical Review

“Scammers and cheater They are”

Adil S.
12/8/24

Their call agent made a false promise that water park tickets are covered as part of hotel reservation. Infact it was not and we had to pay from our pocket on the hotel counter. Pls be very very careful while dealing with these cheaters/scammers.

Date of experience: 11/9/24
See critical reviews

Reviews (6,333)

Rating

Timeframe

Other

Reviews that mention popular keywords

reservation desk (377) reservation process (115) booking process (66) credit card (91) web site (57) hotel room (52) booking experience (70)
Thumbnail of user jeffa788
Texas
1 review
0 helpful votes
  • Send Message
March 7th, 2022
Verified purchase
• Updated review

Worked fine. Saved a little money. I would use again.

Reason I chose this business:

Saved a little money

Date of experience: March 7, 2022

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Jeff, Thanks for your review of the booking process.

Worked fine
April 4th, 2022
Verified site experience
• Previous review

Worked fine. Saved a little.

Date of experience: March 5, 2022

Thumbnail of user donnaj1075
Florida
1 review
0 helpful votes
  • Send Message
March 7th, 2022
Verified purchase

The Gibson Inn has a very good reservation system. Thank you!

Date of experience: March 7, 2022

Thumbnail of user daniellen223
Louisiana
1 review
0 helpful votes
  • Send Message
February 20th, 2022
Verified purchase

The website is easy to access and faster checkout.

Reason I chose this business:

For convention

Date of experience: February 20, 2022

Thumbnail of user robp355
Canada
1 review
0 helpful votes
  • Send Message
February 18th, 2022
Verified purchase

Easy booking
Need better pictures of view from rooms

Reason I chose this business:

Always like to book direct from hotel instead of using travel sight booking I know they can be a little challenging for hotels to deal with

Date of experience: February 18, 2022

Thumbnail of user josephineh109
Canada
1 review
0 helpful votes
  • Send Message
July 8th, 2022
Verified purchase

All good so far, thanks, the rep was very helpful.

Reason I chose this business:

It came up when I went to New Liskeard Holiday Inn through google.

Service

Date of experience: July 8, 2022

Thumbnail of user royd275
Texas
1 review
0 helpful votes
  • Send Message
June 6th, 2022
Verified purchase

Looking forward to the visit been great so far. Lets go

Date of experience: June 6, 2022

Thumbnail of user cynthiaj989
Pennsylvania
1 review
0 helpful votes
  • Send Message
June 6th, 2022
Verified purchase

It was quick, simple & easy too book. I did not have any problems.

Reason I chose this business:

It came up on Google when I searched for Hotel in the Casino.

Date of experience: June 6, 2022

Thumbnail of user gaild346
Georgia
1 review
0 helpful votes
  • Send Message
June 6th, 2022
Verified purchase

Ok experience. But this constant request for follow-up is a pain.

Date of experience: June 6, 2022

Thumbnail of user amandad1345
Illinois
1 review
0 helpful votes
  • Send Message
June 5th, 2022
Verified purchase

Love this hotel. Darling decor, great location and friendly helpful staff.

Date of experience: June 5, 2022

Thumbnail of user jonathand671
Georgia
1 review
0 helpful votes
  • Send Message
June 5th, 2022
Verified purchase

Good. Easy to make reservation. Thank you. More characters.

Reason I chose this business:

Close to Wolf. Lodge

Date of experience: June 5, 2022

Thumbnail of user richards4464
Iowa
1 review
0 helpful votes
  • Send Message
June 5th, 2022
Verified purchase

Very simple process - didn't experience any issues.

Reason I chose this business:

Ease of process plus it gives me the option I needed.

Date of experience: June 5, 2022

Thumbnail of user hamiltonl15
Canada
1 review
0 helpful votes
  • Send Message
June 5th, 2022
Verified purchase

Very easy to book a room online!
Good location for my weekend

Reason I chose this business:

Calgary horror con.

Date of experience: June 5, 2022

Thumbnail of user larryk747
Colorado
1 review
0 helpful votes
  • Send Message
June 4th, 2022
Verified purchase

Easy to understand. The site gave good directions.

Reason I chose this business:

It popped up

Date of experience: June 4, 2022

Thumbnail of user nicoleh1402
New Jersey
1 review
0 helpful votes
  • Send Message
June 4th, 2022
Verified purchase

My experience with this Hotel has been Excellent in the past.

Reason I chose this business:

I prefer to deal direct with Hotel.

Date of experience: June 4, 2022

Thumbnail of user michaelf3421
Florida
1 review
0 helpful votes
  • Send Message
April 13th, 2022
Verified purchase

Quick, easy, no hassle
Easily understandable
Simple to follow

Date of experience: April 13, 2022

Thumbnail of user lauram2999
Minnesota
1 review
0 helpful votes
  • Send Message
July 6th, 2022
Verified purchase

So far, very easy experience! I do like the human support.

Reason I chose this business:

It was the first option.

Date of experience: July 6, 2022

Thumbnail of user rickf419
Texas
1 review
0 helpful votes
  • Send Message
March 8th, 2022
Verified purchase

It was easy. No problems at all. Looking forward to our stay. We are coming for the WASP reunion.

Reason I chose this business:

Recommendation

Date of experience: March 8, 2022

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Rick, Thanks for your review of the booking process.

Thumbnail of user colleenc472
New York
2 reviews
0 helpful votes
  • Send Message
March 10th, 2022
Verified purchase

Easy process and sign up. Did not any additional purchases or information. Able to book quickly!

Date of experience: March 10, 2022

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Colleen, Thanks for your review of the booking process.

Thumbnail of user andrewh1535
Canada
1 review
0 helpful votes
  • Send Message
February 19th, 2022
Verified purchase

The booking was done quickly and efficiently. We would use this service again

Reason I chose this business:

Looking for a hotel in Quebec City

Date of experience: February 19, 2022

Thumbnail of user herbb29
Wisconsin
1 review
0 helpful votes
  • Send Message
February 18th, 2022
Verified purchase

Good experience so far. We'll care how check in goes with room placement. Melissa was great help.

Reason I chose this business:

Looked easy to book a reservation.

Date of experience: February 18, 2022

Thumbnail of user dianned208
Texas
1 review
0 helpful votes
  • Send Message
February 19th, 2022
Verified purchase

This was one of the easiest reservations for a hotel that I have ever made.

Reason I chose this business:

I haven't stayed in a hotel since the pandemic started and I love the Warwick Melrose. Will be in Dallas for the weekend and decided to stay with you guys on Friday.

Date of experience: February 19, 2022

Thumbnail of user bernards203
Canada
1 review
0 helpful votes
  • Send Message
July 23rd, 2022
Verified purchase

Easy and quick, but make sure that you Have the Chateau Bedford Hotel reservation desk.
Thanks

Reason I chose this business:

Complete refund

Date of experience: July 23, 2022

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Thank you for your review of the booking process.

Thumbnail of user beverlyu47
Arizona
1 review
0 helpful votes
  • Send Message
January 22nd, 2022
Verified purchase

Easy, plan to stay in the future expecting good food, maybe buffets!

Reason I chose this business:

Easy, vacation every yr.

Date of experience: January 22, 2022

Thumbnail of user ralphg259
Virginia
1 review
0 helpful votes
  • Send Message
June 9th, 2022
Verified purchase

Simply easy to book a reservation online with you.

Reason I chose this business:

Travel for work

Date of experience: June 9, 2022

Thumbnail of user blakel96
Mississippi
1 review
0 helpful votes
  • Send Message
June 9th, 2022
Verified purchase

Simple, great, simple, great, simple, great, simple

Reason I chose this business:

The internet pretty much made me

Date of experience: June 9, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.

Company Representative

Thumbnail of user rachaelf70
Rachael F.
Typically responds within 3 days

How do I know I can trust these reviews about Reservation Desk?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Reservation Desk?