Overview
Reservation Desk has a rating of 4.5 stars from 6,996 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process and book online. Reservation Desk ranks 3rd among Vacation sites.
Instant Feedback
This company is the most scummy, disgusting company I've ever had to deal with. They booked me in a different city and won't let me change the reservation when the reason I booked a certain hotel was to be close to the hospital as I am due to give birth to my son who has multiple severe congenital heart defects. On top of that, when booking I told the agent I get a discount because I'm meant to be at the Ronald McDonald house but they're at full capacity, the agent said that gets dealt with at check in which is just incorrect. The lack of discount is annoying but we would've still stayed at the hotel given it was the right location. It is sick what these companies get away with and how little they want to help. I hope this company fails as everyone who works for it is just as scummy as the people who put the "rules and regulations" in place.
There was no direct phone number to call the hotel to ask if all rooms were dog friendly… I called the only associated number with the property(reservation desk)
I could have saved myself a lot more if I just booked through Expedia like I had planned. Paid more money and should have just showed up to the property with my dog.Waste of time unless you are incompetent and don't know how to reserve online
Thank you for your review and feedback, Pamela. We sincerely apologize for any difficulties you encountered with your reservation. Thank you for sharing your experience as it helps us continually make improvements to our process. I will share your insights with the appropriate teams. If you need further assistance with your reservation or have additional questions, please don’t hesitate to contact our escalations team at support@reservationdesk.com. We’re here to help!
--Rachael, Review Manager
Besides the outrageous nightly rate due to parents weekend it was a positive online reservation experience. Location is perfect especially that weekend 🥰
Thank you for taking the time to leave us a review, Melissa. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Very easy to access and navigate, all the information is right there so calling the hotel line is not necessary. Received confirmation email within minutes.
Thank you for taking the time to leave us a review, Brianna. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. That’s wonderful you received your confirmation promptly! Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
I was looking to book a room for a big event but going directly through the hotel website was almost $900. Reservation Desk was affordable and easy to use. I got my confirmation email and receipt immediately. I'll definitely use their service again.
Thank you for taking the time to leave us a review, Bambi! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
The process was quick, easy and convenient. That nails it. I have to include at least 50 characters, so here goes. 50 49 48 47 46 45 44 43 42 41...Are you really going to make me to through all this? It was easy, quick and convenient. Take the win, for heaven's sake.
Thank you for taking the time to share your feedback regarding the booking process, Jim. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
We're coming back from Thailand and the flights getting home didn't match well so we decided to stay the night. My wife and grandson did exactly the same thing on the way back from South Korea. She loved the hotel and decided to do the same on our way back from Thailand. She loved the Hyatt.
Thanks for your review, Paul. We truly appreciate your business and are grateful that you decided to book with us.
It was really easy to book this online, I hit a wrong button so the security code kept popping up for me. I typed it 4 times then I checked the information on the top and realized there was added information in the zip code area. I fixed it and then the reservation worked.
Thank you for choosing to book with us, Robert. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I had a previous reservation at another hotel, but the reviews were so terrible, I wasn't feeling safe. I decided to cancel and change to this hotel. The link on the website for the conference I'm attending didn't work, so I went directly to the hotel website and booked through Sitejabber. It was fast and easy.
Thank you! I'm looking forward to being there.
Thank you for choosing to book with us, Steven. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I will give you a review once I spend the 2 nights there. Can't give you one at this time because I have stayed there yet this time. Stayed there last year and it was nice. Because I have stayed there before.
Thanks for your review and feedback, Terry. We would love to know more about your booking experience with us. Your feedback regarding the reservation process is extremely valuable as it helps us continually improve. If you need further assistance with your reservation or have any questions, please contact our escalations team at support@reservationdesk.com. We’re here to help!
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- South Jordan, UT
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing this to our attention, Jordan. We sincerely apologize for your experience with us, especially during a difficult time for you. To assist you further, I will share your feedback with our escalations team to investigate this matter thoroughly. We will do our best to help you. Also, please don’t hesitate to contact us at support@reservationdesk.com.
--Rachael, Review Manager