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Reservation Desk has a rating of 4.5 stars from 6,333 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 3rd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
52,656 reviews
Easy and quick. Ideal for planning on the go. Our stay was welcomed by a very nice host at the front desk, who made us feel welcomed and quickly had us entered and gave us extra towels at my wife's request. The hotel has been renovated since our last visit, and the halls are still being worked on. The rooms have new desks and counters and paint. The shower and bathroom are still more than adequate. Overall, this our preferred hotel to stay at when visiting Nanaimo.
Their call agent made a false promise that water park tickets are covered as part of hotel reservation. Infact it was not and we had to pay from our pocket on the hotel counter. Pls be very very careful while dealing with these cheaters/scammers.
Quick reservations and easy booking the process went very quickly
No other rooms available
Date of experience: December 21, 2021
I wish there were pictures of the actual room or at least a more detailed description
It popped up and was the cheapest.
Date of experience: June 6, 2022
Site is confusing as to room availability. Will call direct I future
Wanted direct to location
Date of experience: June 6, 2022
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
This was very easy to do as I am not so good at the computer.
Date of experience: April 19, 2022
Great and fast booking service, made my trip easy.
Date of experience: April 16, 2022
We have proof of the reservation. Easy to book, fast.
Date of experience: November 11, 2021
Elizabeth, Thanks for your review of the booking process.
I like the option to cancel if needed. Waiting for a response...
I now see that I could have booked through Expedia for $239. Can you adjust my rate under the same terms - fully refundable until July 7?
Date of experience: April 15, 2022
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Simple enough…didn't appreciate the $14.99 fee. I won't be using this site again!
I was in a hurry
Date of experience: April 18, 2022
Thank you for your review and sharing your experience. Like many booking agencies, we charge a service fee to be able to provide 24/7 customer support. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
On the road
Date of experience: April 14, 2022
Ease of navigating and securing reservations I. Web site
Deal directly with Hotel
Date of experience: April 15, 2022
Very quick and easy to use. I would definitely reserve again
Date of experience: April 14, 2022
Excellent service and user-friendly room reservations
I chose the reservation desk to get information about the different tower types.
Date of experience: April 14, 2022
Information was easy to get with no problems! Place is what we were looking for.
Found what we were looking for in place to stay Easy directions to follow!
Thanks
Date of experience: April 14, 2022
Very easy site to use and appreciated the waived fee
Wanted to try the new Hotel and Casino
Date of experience: March 11, 2022
Mark, Thanks for your review of the booking process.
Site provided all the information needed in a manner that could be followed.
Internet search
Date of experience: March 9, 2022
Quick, great rates, enough info to make a good decision
Having trouble finding hotels in the area
Date of experience: February 23, 2022
Reservation was easy... not enough pics of the rooms
Date of experience: February 20, 2022
So far it has been very easy, and hopefully check in will flow also
We have a show to see at the capitol room and wanted a nice place close by within walking distance
Date of experience: February 23, 2022
Hotel had reservation so all looks good. Thank you
Work travel
Date of experience: February 23, 2022
Lakeshore, Thanks for your review of the booking process.
I made this reservation while riding in the car on my way home from an event. Super easy to reserve
It popped up when I was looking for a room to stay.
Date of experience: February 20, 2022
Excellent and easy to use as an on-line reservation.
It was available
Date of experience: November 12, 2021
Terrance, Thanks for your review of the booking process.
Easy to find the room and good deal I wanted! Wished more hotels used Reservation Desk.
It was the way to book for Hotel Indigo
Date of experience: November 11, 2021
Christopher, Thank you for your review. We appreciate the time you took to share your experiences and thank you for choosing Reservation Desk for your travel plans.
I'm not good at this stuff, and the transaction went smoothly.
That's what popped up for the hotel.
Date of experience: June 11, 2022
Easy to use your website. Professional presentation appearance for all info presented.
Came up as part of La Quinta reservations.
Date of experience: June 11, 2022
Booking online was both easy and efficient. Thank you!
For the ease of it.
Date of experience: June 10, 2022
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Scott, Thanks for your review of the booking process.