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Reservation Desk has a rating of 4.5 stars from 6,332 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 3rd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
52,644 reviews
Easy and quick. Ideal for planning on the go. Our stay was welcomed by a very nice host at the front desk, who made us feel welcomed and quickly had us entered and gave us extra towels at my wife's request. The hotel has been renovated since our last visit, and the halls are still being worked on. The rooms have new desks and counters and paint. The shower and bathroom are still more than adequate. Overall, this our preferred hotel to stay at when visiting Nanaimo.
Their call agent made a false promise that water park tickets are covered as part of hotel reservation. Infact it was not and we had to pay from our pocket on the hotel counter. Pls be very very careful while dealing with these cheaters/scammers.
It took me three tries to get the dates right and that was not my fault.
* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 14, 2021
It was fine for a web site not much else to say. Thanks
Date of experience: April 17, 2022
Super easy and user friendly. I love when things make my life easier!
Date of experience: April 20, 2022
Online reservation website made it quick and easy to schedule our stay.
We wanted to reserve our room now for the holiday season.
Date of experience: November 13, 2021
David, Thanks for your review of the booking process.
We have stayed here many times and it is our favorite hotel in this area.
Date of experience: November 13, 2021
Lynn, Thanks for your review!
Fast & Easy except for all of the surveys which now requires 50 characters
Easy Access
Date of experience: November 12, 2021
Matthew, Thanks for your review!
Quick and easy the taxes are a little high, but it was real simple
Date of experience: April 16, 2022
Worked well and quickly.
Need to reach 50 characters. Kinda lame, no?
Date of experience: November 12, 2021
Mitchell, Thanks for your review of the booking process.
This was very easy to understand and use. Hopefully all will be well when we arrive.
It just popped up and why not. I will try and hope all works out.
Date of experience: March 12, 2022
Frederick, Thanks for your review of the booking process.
Easy to make reservation. Found room availability and pricing with no problem.
Date of experience: March 17, 2022
Kathleen, Thanks for your review of the booking process.
Easy to use and surprisingly quick. Got just what i wanted
Date of experience: March 11, 2022
Sharon, Thanks for your review of the booking process.
Like the price and ease of registering. Easy to do!
Date of experience: February 21, 2022
Easy and fast. I don't want to get into a lot of questions.
Date of experience: February 20, 2022
Easy to use and all policies were clearly explained.
Easy and efficient
Date of experience: January 31, 2022
Love booking with IHG Reservations. It's most the time cheaper than other web sites
Date of experience: December 31, 2021
Kevin, Thanks for your review of the booking process.
I was impressed dealing with reservation desk, very good
Date of experience: June 14, 2022
Booking room was super easy. Will definitely use Reservation Desk again.
Date of experience: December 29, 2021
William, Thanks for your review of the booking process.
So far it is quick easy and has all information that you could ask for when booking.
Seemed to be a new way to make a reservation and I thought I would try it out.
Date of experience: June 13, 2022
Efficient! Very easy. Better experience than I had in the past
My sister told me about it.
Date of experience: June 13, 2022
Called spoke with a desk person, very polite and helpful. Allowed me to ask questions.
I've always liked Holiday Inn hotels
Date of experience: December 28, 2021
Carol, Thanks for your review!
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thank you for your review and sharing your experience. We will pass this feedback along to our development team. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.