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Reservation Desk has a rating of 4.5 stars from 6,330 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and hotel room. Reservation Desk ranks 3rd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
52,638 reviews
Easy and quick. Ideal for planning on the go. Our stay was welcomed by a very nice host at the front desk, who made us feel welcomed and quickly had us entered and gave us extra towels at my wife's request. The hotel has been renovated since our last visit, and the halls are still being worked on. The rooms have new desks and counters and paint. The shower and bathroom are still more than adequate. Overall, this our preferred hotel to stay at when visiting Nanaimo.
Their call agent made a false promise that water park tickets are covered as part of hotel reservation. Infact it was not and we had to pay from our pocket on the hotel counter. Pls be very very careful while dealing with these cheaters/scammers.
Easy to book good price pet friendly and convenient location
Date of experience: June 24, 2022
Very easy reservation procedures, a user friendly website.
Family trip.
Date of experience: January 8, 2022
Website very straightforward and easy to manoeuvre...
Easier than making a long distance phone call...
Date of experience: June 23, 2022
The Reservation Desk is easy to navigate. Booking took less than 10 minutes.
I needed to book a room for a trip to Austin.
Date of experience: January 6, 2022
Thank you for your review. We appreciate the time you took to share your experiences and thank you for choosing Reservation Desk for your travel plans.
Looking forward to spending Christmas at this wonderful hotel.
Prefer booking direct through the hotel
Date of experience: November 22, 2021
Gail, Thanks for your review.
Good price……………………………………………………………………………………………………….!
Date of experience: April 30, 2022
Very user friendly, thanks for that! Easy site to navigate ‼
Planning a trip
Date of experience: April 27, 2022
Was able to get the nights of stay at a reasonable rate... thank you so much ISAAC
LOOKING FOR A STAY IN TEXARKANA TEXAS.
Date of experience: April 28, 2022
Thank you for your review.
They accept Affirm! I'm a definite customer being that it's affordable!
Closest to event in area
Date of experience: July 8, 2022
Descriptions for different options could be clearer.
Just happened.
Date of experience: April 28, 2022
Thank you for your review of the booking process.
It is a bit confusing selecting bed/room type without more description.
Didn't know I did
Date of experience: April 26, 2022
Fast and efficient, knowledgeable, easy to navigate
Referral from other guest
Date of experience: February 26, 2022
Easy booking, quick confirmation email, great price!
Great price
Date of experience: November 21, 2021
Eileen, Thanks for your review of the booking process.
Just a little not easy... had to enter credit info twice
Date of experience: January 20, 2022
Rajiv, Thanks for your review of the booking process.
Very good easy to follow and book a room satisfactory for us
Found a room in the area we needed
Date of experience: January 12, 2022
Easy to use. I would highly recommend using the online booking process.
Date of experience: January 11, 2022
Great website easy to use and accessible for all users
Date of experience: June 27, 2022
Stayed before, always have a good experience there. Hotel is convenient for my travels.
Date of experience: January 10, 2022
Susan, Thanks for your review
Conflicting information on the registration website
I thought this was the Hotel website, if it is not, I will be canceling the rooms
Date of experience: January 9, 2022
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Easy to use site, quick booking system and confirmation, great price!
Date of experience: January 9, 2022
Jeffrey, Thanks for your review of the booking process.
We've enjoyed staying there twice. It's so close to the ALS Clinic.
Date of experience: January 13, 2022
Was convenient and easy to navigate through the Reservation Desk website
Didn't want to go to another travel company app. Preferred to work directly with The Baroness Hotel's app.
Date of experience: June 29, 2022
Thank you for your review of the booking process.
Good experience. Very prompt. I will be likely to use this again.
Date of experience: June 28, 2022
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Ronald, Thanks for your review of the booking process.