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    Reservation Desk

Reservation Desk

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Overview

Reservation Desk has a rating of 4.5 stars from 6,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 3rd among Vacation sites.

  • Quality
    2788

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91.5%
Positive
4,322
Neutral
163
Negative
239
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53,083 reviews

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How would you rate Reservation Desk?
Top Positive Review

“Wynn in Nanaimo”

Robert D.
11/12/24

Easy and quick. Ideal for planning on the go. Our stay was welcomed by a very nice host at the front desk, who made us feel welcomed and quickly had us entered and gave us extra towels at my wife's request. The hotel has been renovated since our last visit, and the halls are still being worked on. The rooms have new desks and counters and paint. The shower and bathroom are still more than adequate. Overall, this our preferred hotel to stay at when visiting Nanaimo.

Date of experience: 11/2/24
See positive reviews
Top Critical Review

“Overcharged me and refused to refund.”

Nathan F.
12/19/24

They made the reservation easy, but then overcharged me by $123 and refused to refund me. When I contacted them about the mistake, they said: "We apologize for any inconvenience this may have caused. As a courtesy, our team has contacted our hotel partner on your behalf. They have informed us that they require a copy of your credit card charges in order to continue their investigation. Please reply to this email with the requested documentation so that we may continue assisting you with your refund request." I waited 15 days and was not contacted again and when I reached out to follow up, they sent the same message again. I then contacted the hotel directly, and they said they reached out to the company (parent company= booking.com <also scam>) who said they would refund. After another 15 days of no action, I spoke to the hotel again, and they processed my reimbursement themselves.

Date of experience: 10/30/24
See critical reviews

Reviews (6,388)

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Reviews that mention popular keywords

reservation desk (381) reservation process (116) booking process (66) credit card (94) web site (57) hotel room (53) booking experience (72)
Thumbnail of user billt632
California
1 review
0 helpful votes
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January 13th, 2022
Verified purchase

We've enjoyed staying there twice. It's so close to the ALS Clinic.

Date of experience: January 13, 2022

Thumbnail of user geraldw214
Alaska
2 reviews
0 helpful votes
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June 29th, 2022
Verified purchase

Was convenient and easy to navigate through the Reservation Desk website

Reason I chose this business:

Didn't want to go to another travel company app. Preferred to work directly with The Baroness Hotel's app.

Date of experience: June 29, 2022

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Thank you for your review of the booking process.

Thumbnail of user franciss221
Massachusetts
1 review
0 helpful votes
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June 28th, 2022
Verified purchase

Good experience. Very prompt. I will be likely to use this again.

Date of experience: June 28, 2022

Thumbnail of user salvatorec102
New Jersey
1 review
0 helpful votes
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January 12th, 2022
Verified purchase

Quick and easy. Not complicated or confusing. Very fast.

Reason I chose this business:

Popped up on search

Date of experience: January 12, 2022

Thumbnail of user maryt1842
Canada
0 reviews
0 helpful votes
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January 13th, 2022
Verified purchase

Very user friendly. Simple, fast, well organized site.

Reason I chose this business:

Daughters birthday present

Date of experience: January 13, 2022

Thumbnail of user stacya189
Oregon
1 review
0 helpful votes
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January 12th, 2022
Verified purchase

Received a discount before I even started the reservation.

Reason I chose this business:

Popped up on my screen first.

Date of experience: January 12, 2022

Thumbnail of user janief50
Minnesota
1 review
0 helpful votes
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June 28th, 2022
Verified purchase

Very easy! Thank you. I appreciate the help. Is that 50 characters?

Reason I chose this business:

Needed a room

Date of experience: June 28, 2022

Thumbnail of user nancys821
Texas
2 reviews
0 helpful votes
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June 29th, 2022
Verified purchase

Easy and great price, staff is very nice, clean hotel with good breakfast

Reason I chose this business:

Stayed here many times

Date of experience: June 29, 2022

Thumbnail of user richardb3638
Colorado
1 review
0 helpful votes
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February 10th, 2022
Verified purchase

Need adjoining room. Or across from eachother. Let ya know wen I get. There

Date of experience: January 11, 2022

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.

Thumbnail of user cathym1030
Canada
1 review
0 helpful votes
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January 16th, 2022
Verified purchase

Great thank you except it's only one person staying

Date of experience: January 16, 2022

Thumbnail of user danielh2017
District of Columbia
1 review
0 helpful votes
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January 14th, 2022
Verified purchase

Very Satisfied. Would use again for business travel.

Reason I chose this business:

Business travel

Date of experience: January 14, 2022

Thumbnail of user deboraha1028
Florida
1 review
0 helpful votes
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January 15th, 2022
Verified purchase

An easy reservation and i didn't have to talk tp anyone

Reason I chose this business:

Recommended

Date of experience: January 15, 2022

Thumbnail of user debras1433
Michigan
1 review
0 helpful votes
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January 17th, 2022
Verified purchase

It was easy to view your website and make reservations

Date of experience: January 17, 2022

Thumbnail of user yunaidisj
Florida
1 review
0 helpful votes
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September 5th, 2022

Me gusto mucho este motel una atención divina, el servicio espectacular me volvería a quedar otras vacaciones. Mis hijos y Mi familia les encantaron pude celebrar el cumpleaños de mi esposo súper. La dueña Lorena es muy servicial y siempre está pendiente de los huéspedes. Me encanto la plata y la piscina hermosa y limpia

Tip for consumers:
Venir en familia y pasarse toda una semana tienen una ubicación especial me encanto el sitio los trabajadores y la dueña Lorena muy servicial y una limpieza increíble

Products used:
Todos ,un excelente hotel

Service
Value
Shipping
Returns
Quality

Date of experience: September 4, 2022

Thumbnail of user magdalenc3
California
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

Blah blah blah blah blah blah blah blah blah blah blah

Quality

Date of experience: April 19, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for leaving a 5-star rating, Magdalen! Your positive feedback is greatly appreciated, and it motivates us to continue providing the best service possible. We look forward to serving you again in the future!

Thumbnail of user clayh231
New Jersey
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

N/A *******111*******111*******111*******111*******111**************

Date of experience: December 2, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for leaving a 5-star rating, Clay! We look forward to your next booking with us!

Thumbnail of user danac1142
Ohio
1 review
0 helpful votes
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December 7th, 2024
Verified purchase

N/a,nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn

Date of experience: November 27, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for leaving a 5-star rating, Dana! We look forward to your next booking with us!

Thumbnail of user jesses1696
New York
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

Great xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Reason I chose this business:

Good website

Date of experience: December 11, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for taking the time to leave us a review, Jesse. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!

Thumbnail of user robb1758
Canada
1 review
0 helpful votes
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December 1st, 2024
Verified purchase

No timebbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb

Reason I chose this business:

No timebbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb

Date of experience: November 21, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for leaving a 5-star rating, Rob! We look forward to your next booking with us!

Thumbnail of user nathanm1844
Georgia
1 review
0 helpful votes
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November 26th, 2024
Verified purchase

Iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii

Date of experience: November 16, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for leaving a 5-star rating, Nathan! We look forward to your next booking with us!

Thumbnail of user nicolem2792
Mississippi
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

Ghgggggggggggggggggggggggggggggggggggggggggggggggggg

Date of experience: September 14, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for leaving a 5-star rating, Nicole! We look forward to your next booking with us!

Thumbnail of user patriciam7702
Colorado
1 review
0 helpful votes
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November 2nd, 2024
Verified purchase

It was fine! Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Reason I chose this business:

I thought I was making a reservation with the hotel and not a reservation desk!

Date of experience: October 23, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for leaving a 5-star rating, Patricia! We look forward to your next booking with us!

Thumbnail of user lawrencep529
California
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Reason I chose this business:

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Date of experience: September 26, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for leaving a 5-star rating, Lawrence! We look forward to your next booking with us!

Thumbnail of user dennisc1541
Canada
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

Mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

Date of experience: October 7, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for leaving a 5-star rating, Dennis! We look forward to your next booking with us!

Thumbnail of user duwaynes9
Virginia
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

Great stuff helpfullllllllllllllllllllllllllllllllllllllllllllllllllllllllllll

Date of experience: August 24, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thanks for your review, Duwayne. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!

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From the business

Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.

Company Representative

Thumbnail of user rachaelf70
Rachael F.
Typically responds within 3 days

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