• Bookmark

    Reservation Desk

Reservation Desk

Write a Review

Overview

Reservation Desk has a rating of 4.5 stars from 6,330 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and hotel room. Reservation Desk ranks 3rd among Vacation sites.

  • Quality
    2789

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91.5%
Positive
4,275
Neutral
161
Negative
234
View ratings trends

Instant Feedback

52,638 reviews

68
See all photos
How would you rate Reservation Desk?
Top Positive Review

“Wynn in Nanaimo”

Robert D.
11/12/24

Easy and quick. Ideal for planning on the go. Our stay was welcomed by a very nice host at the front desk, who made us feel welcomed and quickly had us entered and gave us extra towels at my wife's request. The hotel has been renovated since our last visit, and the halls are still being worked on. The rooms have new desks and counters and paint. The shower and bathroom are still more than adequate. Overall, this our preferred hotel to stay at when visiting Nanaimo.

Date of experience: 11/2/24
See positive reviews
Top Critical Review

“Scammers and cheater They are”

Adil S.
12/8/24

Their call agent made a false promise that water park tickets are covered as part of hotel reservation. Infact it was not and we had to pay from our pocket on the hotel counter. Pls be very very careful while dealing with these cheaters/scammers.

Date of experience: 11/9/24
See critical reviews

Reviews (6,330)

Rating

Timeframe

Other

Reviews that mention popular keywords

reservation desk (377) reservation process (115) booking process (66) credit card (91) web site (57) hotel room (51) booking experience (70)
Thumbnail of user chrisb4286
Iowa
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

Hhhhhyyyyyyyyyyhjjgsjsjshsbsbshsbsbsnsjshsbshsjsjsjs

Quality

Date of experience: April 23, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for leaving a 5-star rating, Chris! Your positive feedback is greatly appreciated, and it motivates us to continue providing the best service possible. We look forward to your next booking with us!

Thumbnail of user deanj238
Canada
1 review
0 helpful votes
  • Send Message
May 1st, 2024
Verified purchase

Yes ÿÿyyyyyyyyyyyyyyyyyyyyhyyyyyyyyyyyyyyyyyyyyyyyyyy

Quality

Date of experience: April 21, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for leaving a 5-star rating, Dean! Your positive feedback is greatly appreciated, and it motivates us to continue providing the best service possible. We look forward to your next booking with us!

Thumbnail of user paulaw828
Illinois
1 review
0 helpful votes
  • Send Message
April 30th, 2024
Verified purchase
• Updated review

None mmmmmmmmmmmmmmmmmmmmmnnnnnnnnnnnnnnnnnnnmmmmmmmmmnnmm

Reason I chose this business:

Nonebvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvbbbbbbbbbbbbbbbbbbb

Quality

Date of experience: April 20, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thanks for your review, Paula. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!

Easy and not alot of time setting it up very convenient
April 29th, 2024
Verified site experience
• Previous review

Date of experience: April 19, 2024

Thumbnail of user joshh673
Iowa
1 review
0 helpful votes
  • Send Message
April 28th, 2024
Verified purchase

Hffhhghhhhbbhhhhbbbvbcjbvvvvbbbhgggghbbbbghhhhhjjjjh

Quality

Date of experience: April 18, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for choosing to book with us, Josh. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!

Thumbnail of user anthonyn982
Florida
1 review
0 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

Ok———————————————————————————————————————-_____________________________________________________________

Quality

Date of experience: March 26, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thanks for booking with us, Anthony!

Thumbnail of user davidt4379
New Mexico
1 review
0 helpful votes
  • Send Message
April 27th, 2024
Verified purchase

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Quality

Date of experience: April 17, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for taking the time to review us, David. Your insights are incredibly valuable and greatly appreciated.

Thumbnail of user jamieh1138
California
1 review
0 helpful votes
  • Send Message
April 21st, 2024
Verified purchase

Good so far jjannakaknsmkskssnnamsmkskskksksmsmmskksksm

Reason I chose this business:

Jjansnansnsnkaksksmsnsnms

Quality

Date of experience: April 11, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for your review, Jamie. We are happy you had a good experience!

Thumbnail of user howardd242
Indiana
1 review
0 helpful votes
  • Send Message
February 6th, 2024
Verified purchase

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Reason I chose this business:

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Reason I chose this product:

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Quality

Date of experience: February 6, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thanks for the 5-star rating, Howard!

Thumbnail of user williamk2821
Connecticut
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

Easyxxxxxxx...xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Quality

Date of experience: April 25, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for taking the time to leave us a review, William. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!

Thumbnail of user davidk4937
Hawaii
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

AefkbfelifheflihbekBJKLFEblkejfbjkfththththhrthtrhthtrh

Quality

Date of experience: April 25, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for leaving a 5-star rating, David! Your positive feedback is greatly appreciated, and it motivates us to continue providing the best service possible. We look forward to your next booking with us!

Thumbnail of user williamc5149
New York
1 review
0 helpful votes
  • Send Message
March 7th, 2024
Verified purchase

Nice ok ok oooooooooo kkkkkkkkkkkkkkkk ooooooooooooo kkkkkkkkkkkkkkkkk ooooooooooooooo kkkkkkkkkkkkkkkkkkkkk ooooooooooo kkkkkkkkkkkkkkkkkkkkkkk

Reason I chose this business:

Forced online

Quality

Date of experience: March 7, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thanks for booking with us, William. We hope you enjoy your stay!

Thumbnail of user tanyam652
Canada
1 review
0 helpful votes
  • Send Message
April 12th, 2024
Verified purchase

Ymmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

Quality

Date of experience: April 2, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thanks for your review, Tanya. Please let us know how we can improve and make things better. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager

Thumbnail of user michaels12847
Florida
1 review
0 helpful votes
  • Send Message
April 10th, 2024
Verified purchase

Naàaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Quality

Date of experience: March 31, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thanks for the 5-star rating, Michael!

Thumbnail of user brianw2905
California
1 review
0 helpful votes
  • Send Message
April 7th, 2024
Verified purchase

Bbbbbbbbbbbbbbbbbbbbbbbbbbbbnbbbbbbbbbbbbbbbbbbbbbbb

Quality

Date of experience: March 28, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for your review, Brian. We are happy the booking process was easy!

Thumbnail of user jesselynb
Missouri
1 review
0 helpful votes
  • Send Message
April 7th, 2024
Verified purchase

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality

Date of experience: March 28, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thanks for booking with us, Jesselyn.

Thumbnail of user sonjal230
Texas
1 review
0 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

Fast Easyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy

Reason I chose this business:

Just happened

Quality

Date of experience: March 26, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for your review, Sonja. We are happy the booking process was easy!

Thumbnail of user stevem3578
Virginia
1 review
0 helpful votes
  • Send Message
February 22nd, 2024
Verified purchase

Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Quality

Date of experience: February 22, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thanks for the 5-star rating, Steve!

Thumbnail of user thomasf2085
Thomas F.
Nevada
1 review
0 helpful votes
  • Send Message
March 31st, 2024
Verified purchase

Good jsuhehdbhejsjjsjsjsjjsjsjjsjsjsjjjsjsjjsjsjsjj

Quality

Date of experience: March 21, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for your review, Thomas. We are happy you had a good experience!

Thumbnail of user daved1132
Virginia
1 review
0 helpful votes
  • Send Message
March 30th, 2024
Verified purchase

Okkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk

Reason I chose this business:

I didn’t. It chose me.

* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality

Date of experience: March 20, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thanks for booking with us, Dave!

Thumbnail of user elizabethl2411
Wisconsin
1 review
0 helpful votes
  • Send Message
March 9th, 2024
Verified purchase

X*******. Jjiiss. Uuuuuuuuuuuu.ppppppppppppppppppppp.

Quality

Date of experience: March 9, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thanks for booking with us, Elizabeth!

Thumbnail of user zebulunm
New Mexico
1 review
0 helpful votes
  • Send Message
March 8th, 2024
Verified purchase

Ajsjsjshaidneisjejdhduahwoajdjqoshdjqosbdhduwowkdheuwi

Quality

Date of experience: March 8, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for your review, Zebulun. We are happy you had a good experience!

Thumbnail of user virginiap986
Florida
1 review
0 helpful votes
  • Send Message
March 3rd, 2024
Verified purchase

Gooddddddddddddddddddddddddddddddbbbbbbbbbbnbbnbbkjwjudjueurjjfujr

Quality

Date of experience: March 3, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for your review, Virginia. We are happy you had a good experience!

Thumbnail of user michaelb12073
Alaska
1 review
0 helpful votes
  • Send Message
April 1st, 2024
Verified purchase
• Updated review

N/AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAASSAAAAAAAAAAAAAAAA

Quality

Date of experience: March 22, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thanks for booking with us, Michael!

No I don't want to
March 31st, 2024
Verified site experience
• Previous review

Date of experience: March 21, 2024

Thumbnail of user jamesm9993
Canada
1 review
0 helpful votes
  • Send Message
February 20th, 2024
Verified purchase

So far so good! Nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn

Quality

Date of experience: February 20, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for your review, James. We are happy you had a good experience!

Thumbnail of user charlesh3159
Kansas
1 review
0 helpful votes
  • Send Message
February 12th, 2024
Verified purchase

Awesome I j*jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjhhhhhjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj*jjjjjjj

Quality

Date of experience: February 12, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thanks for booking with us, Charles!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.

Company Representative

Thumbnail of user rachaelf70
Rachael F.
Typically responds within 3 days

How do I know I can trust these reviews about Reservation Desk?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Reservation Desk?