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Reservation Desk has a rating of 4.5 stars from 6,392 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 3rd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
53,122 reviews
Easy and quick. Ideal for planning on the go. Our stay was welcomed by a very nice host at the front desk, who made us feel welcomed and quickly had us entered and gave us extra towels at my wife's request. The hotel has been renovated since our last visit, and the halls are still being worked on. The rooms have new desks and counters and paint. The shower and bathroom are still more than adequate. Overall, this our preferred hotel to stay at when visiting Nanaimo.
They made the reservation easy, but then overcharged me by $123 and refused to refund me. When I contacted them about the mistake, they said: "We apologize for any inconvenience this may have caused. As a courtesy, our team has contacted our hotel partner on your behalf. They have informed us that they require a copy of your credit card charges in order to continue their investigation. Please reply to this email with the requested documentation so that we may continue assisting you with your refund request." I waited 15 days and was not contacted again and when I reached out to follow up, they sent the same message again. I then contacted the hotel directly, and they said they reached out to the company (parent company= booking.com <also scam>) who said they would refund. After another 15 days of no action, I spoke to the hotel again, and they processed my reimbursement themselves.
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Only option
Date of experience: May 6, 2024
Thank you for leaving a 5-star rating, Christa! We look forward to your next booking with us!
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Date of experience: May 7, 2024
Thank you for leaving a 5-star rating, Judy! We look forward to your next booking with us!
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On-line attachment to hotel
Date of experience: May 5, 2024
Thank you for taking the time to leave us a review, Janice! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
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Date of experience: April 26, 2024
Thanks for your review, Bradley. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
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Date of experience: April 25, 2024
Thank you for leaving a 5-star rating, Mike! Your positive feedback is greatly appreciated, and it motivates us to continue providing the best service possible. We look forward to your next booking with us!
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Date of experience: April 24, 2024
Thank you for leaving a 5-star rating, William! Your positive feedback is greatly appreciated, and it motivates us to continue providing the best service possible. We look forward to your next booking with us!
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Date of experience: April 23, 2024
Thank you for leaving a 5-star rating, Chris! Your positive feedback is greatly appreciated, and it motivates us to continue providing the best service possible. We look forward to your next booking with us!
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Date of experience: April 21, 2024
Thank you for leaving a 5-star rating, Dean! Your positive feedback is greatly appreciated, and it motivates us to continue providing the best service possible. We look forward to your next booking with us!
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Date of experience: April 20, 2024
Thanks for your review, Paula. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Date of experience: April 19, 2024
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Date of experience: April 11, 2024
Thank you for your review, Jamie. We are happy you had a good experience!
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Date of experience: February 6, 2024
Thanks for the 5-star rating, Howard!
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Date of experience: April 25, 2024
Thank you for taking the time to leave us a review, William. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
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Date of experience: April 25, 2024
Thank you for leaving a 5-star rating, David! Your positive feedback is greatly appreciated, and it motivates us to continue providing the best service possible. We look forward to your next booking with us!
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Date of experience: March 7, 2024
Thanks for booking with us, William. We hope you enjoy your stay!
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Date of experience: April 2, 2024
Thanks for your review, Tanya. Please let us know how we can improve and make things better. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
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Date of experience: March 28, 2024
Thank you for your review, Brian. We are happy the booking process was easy!
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* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 28, 2024
Thanks for booking with us, Jesselyn.
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Date of experience: March 26, 2024
Thank you for your review, Sonja. We are happy the booking process was easy!
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thanks for your review, Mika. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!