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Reservation Desk has a rating of 4.5 stars from 6,392 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 3rd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
53,122 reviews
Easy and quick. Ideal for planning on the go. Our stay was welcomed by a very nice host at the front desk, who made us feel welcomed and quickly had us entered and gave us extra towels at my wife's request. The hotel has been renovated since our last visit, and the halls are still being worked on. The rooms have new desks and counters and paint. The shower and bathroom are still more than adequate. Overall, this our preferred hotel to stay at when visiting Nanaimo.
They made the reservation easy, but then overcharged me by $123 and refused to refund me. When I contacted them about the mistake, they said: "We apologize for any inconvenience this may have caused. As a courtesy, our team has contacted our hotel partner on your behalf. They have informed us that they require a copy of your credit card charges in order to continue their investigation. Please reply to this email with the requested documentation so that we may continue assisting you with your refund request." I waited 15 days and was not contacted again and when I reached out to follow up, they sent the same message again. I then contacted the hotel directly, and they said they reached out to the company (parent company= booking.com <also scam>) who said they would refund. After another 15 days of no action, I spoke to the hotel again, and they processed my reimbursement themselves.
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I didn’t. It chose me.
* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 20, 2024
Thanks for booking with us, Dave!
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Date of experience: March 22, 2024
Thanks for booking with us, Michael!
Date of experience: March 21, 2024
So far so good! Nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn
Date of experience: February 20, 2024
Thank you for your review, James. We are happy you had a good experience!
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Date of experience: February 10, 2024
Thanks for booking with us, Leslie!
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Date of experience: March 8, 2024
Thanks for the 5-star rating, Clifford!
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Date of experience: February 28, 2024
Thanks for the 5-star rating, Charles!
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thank you for your review, Thomas. We are happy you had a good experience!