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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
Your reservation people are not trained properly - I am coming for a convention and have not been allowed the special rates - reserved rooms for the 5th and 10th and have had zero luck with talking to a real person..
Not by choice
It was a bit confusing since we were trying for one date and system kept showing up another date.
See if I could get better deal online.
Thanks for your review, Janine. We apologize for any confusion with the reservation process. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Great.
My wife and I are flying to Denver the morning of May 26th and will need an airport shuttle and would like to leave our little 2006 Honda Accord there at the hotel until returning Sunday May 29th. Dde
Past VERY favorable experiences at Comfort Inn!
My wife and I are flying to Denver the morning of May 26th and will need an airport shuttle and would like to leave our little 2006 Honda Accord there at the hotel until returning Sunday May 29th. Dde
As nearly all other reviews of this despicable company let me warn you NEVER to book with RESERVATIONDESK.COM, a fraud of a company. First, somehow when I googled to reserve the hotel I chose their number came up and not the hotel. Only later did I learn I could have booked directly with hotel. Somehow they are able to insert themselves. Without going into the copious details let me just say that the GM of the hotel REFUNDED my $920.00 as there was an issue with the hotel but had to do so to reservationdesk.com and then they were supposed to put it back on my credit card. It was NEVER done and will never be done. This company needs to be taken down by the government and I am going to report them to the proper authorities and encourage all of you that have been harmed to do so as well.
Tip for consumers:
Under no circumstances, ever use RESERVATIONDESK.COM read all the NEGATIVE REVIEWS.
Products used:
Booked a hotel. Something wrong at hotel. Requested refund. Hotel refunded entire amount but had to do it through RESERVATIONDESK.COM and they never refunded it back to my credit card. RD is a fraudulent company. The bottom of the barrel.
Thank you for your review, Nancy. I'm sorry for the confusion. Reservation Desk is an independent travel booking agency that books rooms for over 200,000 hotels worldwide. I can assure you we are not a fraudulent company. We assist millions of satisfied customers on a routine basis. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. Please feel free to contact our escalations team at support@reservationdesk.com if you have questions or concerns. We are happy to answer questions you have about our company. I will need your itinerary number or email address in order to share your experience with our customer service manager. --Rachael
We had several delays of our flight and made reservations through Reservations desk and specifically asked about the cancellation policy.
Well guess what, the flight was cancelled and we
Cancelled our reservation and still was charged
For the room. We do a lot of traveling and never
Had this happen, but we learn a lesson. We will NEVER use the outfit again.
Robert, I'm sorry about your experience. I will share your information with our customer service manager so we can look into your situation further. We will do our best to help you. If you need any help with your reservation, you may also contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
I'm upset you're dragging this out to get a useless response out of me that ruins an otherwise easy process…
I wanted a reservation
Thank you for your review, Gene. We are happy the booking process was easy! Thanks for taking time to rate us and leave a review of your experience.
Easy to Book. I also had to cancel my first reservation because I put in the wrong month. The gentleman was so fiendly and helpful. He confirmed what I was saying to make sure that he got all of the information correctly. I really appreciated that.
My Daughter lives in Greer and recommended you.
My daughter lives in Greer and recommended this hotel
Very easy process. Easy to pick dates, room and price. Pick room and pay.
Recommended
Thank you for your review, Mark. We are happy the booking process was easy!
Easy to read and follow instructions, well laid out plan and services.
Referred by a relative.
Thank you for your review, Jane. We are happy the booking process was easy!
Outstanding Performance easy to work with great rates will recommend to friends
Very easy process
Thank you for your review, William. We are happy you had a good experience!
Easy to book. No issues. Although I understand you do a survey to ensure you are doing a good job you need to make the survey easier.
Thanks for your review and feedback, Dave.
Will stay nowhere but Motel^. Have always had the best experience
It is always how I book my room and it is always effiecient
Thanks for booking with us, Elizabeth. We hope you enjoy your stay!
Very efficient process, which was much appreciated!
Heading to the Masters Tournament and your hotel seems great!
* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review, Jeff. We are happy you had a good experience!
Heading to the Masters Tournament and your hotel seems great!
Amazing experience online I would definitely recommend
Thanks for your review, Mariah. We are happy you had a good experience booking online.
Great experience simple and easy to use
Much better than waiting on a phone call
Easy to use and simple
Thank you for the ability to use this
Much easier than calling on the phone
Thank you for your review, Mary. We want you to have the best experience possible booking with us!
Feel like that was easy to following up and booking a room for stay.
Need room to stay
Thank you for your review, Jishan. We are happy the booking process was easy!
Haven't been there yet. But didn't ask for my hard rock card number.
I’m a member of hard rock in Tampa Florida
Thanks for your review, Holly. We are happy you had a good experience booking online.
Quick and easy. Confirmation received immediately.
Thanks for your review, Lynda! That’s great you received your confirmation in a timely manner!
Made easy. And took little time.Most desk clerks are very friendly.
Easy access
Thank you for your review, Patti. We are happy the booking process was easy!
I made a reservation in North Carolina for a business trip. However, when I went to print out my reservation document the night before I was to go to the hotel my reservation showed a status of "Canceled". I never canceled my reservation so I called ReservationDesk.com twice and two customer service agents said that there was nothing that they could do to assist (i. E. re-activate my reservation, give me a new reservation or give me a refund.). When I finally spoke to a supervisor he told me that there are no refunds and that only I could've canceled the reservation and I had not. He said that no refunds means no refunds! I tried to reason with him since I'd used this website once or twice before (not on purpose). He told me that they would not do anything further to help me or to give me a refund for the room. Long story, short ReservationDesk.com is stealing nearly $150 for a service that they never provided!
Tip for consumers:
Do Not User ReservationDesk.com if you want even basic service for your money. I experienced corporate incompetency and theft!
Products used:
I had to make a separate reservation and pay again for the room.
Sorry for the confusion. Reservation Counter/Desk books for thousands of hotels worldwide. I will share this feedback with our team. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Can't tell ya haven't stayed there yet but the online registration was ok I like real people to talk to.
Group event
Didn't choose a product.
Thanks for booking with us, Allen. We hope you enjoy your stay!
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Sorry for the inconvenience this caused. I'm sorry you had such difficulty reaching one of our representatives. I’ll share your feedback so we can improve.