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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
I can't comment when I haven't stayed at the hotel yet
I couldn't believe how bad the customer service was for this company. I still don't understand how they're able to stay in business with the processes they use. I thought I was speaking with the actual hotel and at no time did the representative I was speaking to let me know that they were a third-party and not with the hotel itself. Extremely deceptive!
Thanks for bringing this to our attention, Alphonso. I will share this feedback with our team so we can look into this. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Made a reservation with them which should have been around $100, but they charged me $180. Also they pre-charged my credit card without letting me know and advised me they only needed it to hold the room. Luckily I was able to speak to a hotel representative at Candlewood Suites in Lake Charles directly and she was AWESOME! She was able to make a new reservation with them at the $100 mark. I called reservationdesk.com back and cancelled the reservation I made with them, which they claim is free to do, but WAIT THERE'S MORE! They cancel the reservation, but say there is a $12.99 non-refundable charge for cancellation. Anyways I advised the reservationdesk.com representative to go F' Himself about 3-4 times, with him stating He Perfectly Understood every time!
I am sorry to read about your experience. Reservation Counter/Desk is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Everything went as planned and smooth. I will definitely do it this way again next time as I did the time before.
Accessibility and easy.
Thank you for your review, Kenneth. We are happy you had a good experience!
The absolute worst bed we have ever slept in. The place said there was a lake view there wasn't. Supposed to be non smoking but smelled pot and cigarette smoke in hallway. Make you sign a waiver against theft before you get a room. Carpets were filfty and burnt and burnt spots on hot tub and had to call for a plug for hot tub
No breakfast, and offer noodles for 5.00 really? Travelers be ware do not stay at this place. The only good thing was the afternoon clerks.who was nice, but everyon e else seemed sketchy. Find another place if you want a good nights rest. And that was for their best room according to them. Ridiculous that they get away with charging the prices they do.
Thank you for your review, Eula and David. I’m sorry for the confusion. Reservation Desk is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. We are not directly affiliated with the hotels or their management. You may want to speak with the hotel directly as they decide on matters affecting their property. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
I found the site straight forward, easy to use, and navigate. Booking was simple and fast.
It was one of the option given.
Thanks for your review, James. We are happy you had a good experience using our website.
Very Helpful and timely. Easy to book on line and at a good cost with free parking for 14 days.
Thanks for your review, Susan. We are happy you had a good experience booking online.
I called to book a room thinking I was talking to an operator associated with the hotel. I couldn't book without talking to the other members of our party and ended the call. Within a minute the operator called me back assuring me the room is refundable. He read some fine print quickly and I agree with out paying much attention as I was driving.
There is a non refundable $15.99 charge. I canceled the room within 4 hours of booking it. When I called to complain I was essentially told "he read the fine print" sorry but not sorry.
Do not use this company. Go on expedia.com or hotels.com and save the$15.99 fee.
They have lost a customer for life over $15.99
Tip for consumers:
Non refundable service charge but told the room was fully refundable
* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review and feedback, Katrell. Like many booking agencies, we charge a non-refundable service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available any time you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Easy, fast and no hassle. I would recommend this hotel to others.
It was convenient.
Thank you for your review, Helen. We want you to have the best experience possible booking with us!
Clean, homey.
Great staff, very friendly & quiet.
Walking distance to many things.
Thanks for booking with us, Destine. We hope you enjoy your stay!
Site is easy to use and self explanatory. Revisited after comparing other sites
Thanks for your review, John. We are happy you had a good experience using our website.
Reservation Desk made it so easy to reserve a room, one of the easiest I have ever used.
It was the first site that showed up.
Thank you for your review, Michelle. We are happy the booking process was easy! Thanks for choosing to book with us!
Easy and fast… according to my wife who did the reservation
Thank you for your review, Willie. We hope all of our customers have a FAST and EASY booking experience!
Booking was easy easy easy easy easy easy easy easy
Thank you for your review, Carmen. We are happy the booking process was easy!
Website is very easy to use for booking. Haven't stayed there yet, so will iodate review after our vacay.
Thanks for your review, Sharon. We are happy our website was easy to use!
My husband and I booked our hotel through reservation desk not knowing they were a 3rd party. Upon our arrival we learned that the room we originally asked for was not reserved. We ended up paying a high price and not receiving the room we booked but instead got a regular room. This was not the hotels fault but instead the third party which failed to confirm the availability of room we requested. We tried to despute it and reservation desk refused to give us back any of the $. I would not recommend booking through them. Extremely disappointed!
Tip for consumers:
Do not book ur trip through reservation hotel. They do not provide what you agreed upon at the moment of purchase
Products used:
Reservation desk
Sorry for the confusion. Reservation Counter/Desk is an independent travel agency. We make reservations at over 200,000 hotels worldwide. We are not directly affiliated with the hotels we make reservations for or their management. You may want to express this to the hotel directly as they decide on matters affecting their property. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
I thought I was booking directly with Comfort Inn. It was not clear that this was a third party booking agent. The term "Reservation Desk" implied that it was the Comfort Inn reservation desk, not a third party.
I like Comfort Inns
Customers like to read reviews that have a personal touch, which is why we add a display name to each review that we post.
Thank you for your review, Beatrice. We are happy you had a good experience!
It's customer friendly.
Made reservations for a special weekend in Maggie Valley and it was quick and easy.
Thank you for your review, Peter. We hope all of our customers have a QUICK and EASY booking experience!
Cheaper than Expedia and easy site to navigate. I prefer to give my business to the locals vs. corporate entities.
Cheaper than Expedia.
Thanks for choosing to book with us, George. We want our customers to have the best rates possible!
It Works! After trying three times using a different website, realized it wouldn't let me book because the price had gone up significantly. Oh well!
Thanks for your review, Randy. We are happy you had a good experience using our website.
Customer service was able to reserve a vehicle. But was in a hurry to hung up the phone. Not giving customer adequate time to ask questions
Easy to call and reserve
Thanks for sharing your experience, Saba. We appreciate your feedback. If helpful, please feel free to contact the escalations team at support@reservationdesk.com.
Great and quick hassle free booking. We are looking forward to our trip to Americana Via online booking
Thanks for your review, Lindsay. We are happy you had a good experience booking online.
Very easy to fill out the reservation and be able to pay for the services I feel very satisfied
So that they are always aware of my vacations
Thank you for your review, Ingrid. We are happy you had a good experience!
Easy to book thank you…………………………………………………………………….👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬👋
Referred by Jeremiah Spence
You're welcome! Thanks for booking with us, Yvonne!
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thanks for booking with us, Georgia. We hope you enjoy your stay!