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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
Ok so far with what i know; no issues with system...let's see if my room is there when I get there
Thanks for booking with us, Glenna. We hope you enjoy your stay!
Quick and easy way to book a room at the hotel. Looking forward to my stay there.
To book a room while attending a Conference in your city.
Thanks for booking with us, Robert. We hope you enjoy your stay!
Was a great experience got what I wanted and a good price...
They were helpful
Thanks for your review, Ethel. We want our customers to have the best rates possible.
I stayed at a hyatt Regency last year and it was a wonderful experience
Thanks for booking with us, Valerie. We hope you enjoy your stay!
This was such a great experience it took no time at all so smooth
Thank you for your review, David. We are happy the booking process was easy!
Easy to book! Love the option of having a cancellation policy!
Thank you for your review, Noelle. We are happy the booking process was easy!
Quick without an issue found the booking online and booked immediately
Great price
Thanks for your review, Kimberly. We are happy you had a good experience booking online.
I'm looking forward to my stay, I will let you know how it goes after
Thanks for booking with us, Christina. We hope you enjoy your stay!
This reservation was easy to make using your website.
Have used it before.
Thanks for your review, John. We are happy you had a good experience using our website.
Looking forward to the weekend getaway and new place to explore.
Thanks for booking with us, Doreen. We hope you enjoy your stay!
Was easy to understand and get registration for my son and his family.and im old! Lol
It came up...
Thanks for booking with us, Johnny. We hope you enjoy your stay!
Much easier than booking on the hotel website. Better website.
First up in google search
Thanks for your review, Kari. We are happy our website was easy to use!
So far so good. Thank you... The description of the rooms and everything that is offered was plain to see. Choosing my dates of July 24th thru July 28th was easy.
Thank you. :)
Looked online and it was there
You're welcome! Thanks for booking with us, Danny!
It was easy to book my reservation, except I did not know about the booking fee which should have been posted up front before I made my reservation.
Prefer not to answer.
Prefer not to answer.
Thanks for your review and feedback, Robert.
Absolute worst experience of my life. Completely scammed out of $200 and the customer service is awful. To be honest, I didn't even realize I booked through this company; I thought I booked through the
Hotel directly. It wasn't until I called the hotel that I realized how much I was overcharged and that my booking was made through a third party. That's how vindictive they are. BEWARE!
Laurie, I'm sorry about your experience and for any confusion between us and the hotel. I have shared your experience with our escalations team so we can find a solution to your situation. You can also contact us at support@reservationdesk.com.
--Rachael, Review Manager
Helped me find my old account and helped me make reservations.
Thanks for your review, Loretta. We love helping our customers!
If I were able to give zero stars, I will be pleased to do it. This people plays ping pong with you if an inconvinience occurs. I reserved a room on Hilton Hartford just to attend Journey's concert. The day before the concert it was postponed. At this day we have no date for it. That same day I called Hilton, they told be I have to speak with Reservation Desk, and I did it. They told me I will receive an email regarding this matter. After 10 days I called to know what happened with my money, and they said they can't do nothing. First they said they will address the issue, then they said they have to do nothing with it. In the meantime I was the one who have lost the money. RECOMMENDATION: If you need to make a hotel reservation go straight to the Hotel, and don't waste your time with tricky sites!
Tip for consumers:
Don't waste your time, Reservation Desk SUCK!
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Very easy to book on line no problems simple as can be
Searched for Buffalo Bills@ state line this is what came up
Thanks for your review, Benjamin. We are happy you had a good experience booking online.
Site jabber, made the reservation process simply and easy anyone can do it.
Thank you for your review, Ted. We are happy the booking process was easy!
Was not happy when calling to make this reservation; however, quick and easy on line. Thank you!
Wanted to talk to a person
Thanks for your review, Deborah. We are happy you had a good experience booking online. Please feel free to contact us at 800-434-1659 if you need assistance.
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thanks for booking with us, Laqueisha!