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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
Easy and affordable way to pay 💰 I would continue using it for future stays.
For state board test
Easy to making reservations. Received confirmation email quickly.
Seemed like the fasted why to reserve room.
Thank you for your review, Norma. We are happy the booking process was easy! That’s great you received your confirmation in a timely manner!
Easy to reserve and have been here before - wonderful!
Thank you for your review, June. We are happy the booking process was easy! Enjoy your stay!
Service was great- super fast and easy. User friendly, showed me all the options
User friendly
Thank you for your review, Elizabeth. We hope all of our customers have a FAST and EASY booking experience!
Great service. Easy to use. Speedy confirmation of reservation.
Cheaper prices
Thank you for your review, Julie. We are happy you had a good experience! That’s great you received your confirmation in a timely manner!
Kept logging off. Less expensive room was reserved before I could book.it.
I'm booking for the FREA convention
Thanks for booking with us, Marcia. We hope you enjoy your stay!
This The Most Bogus Crooked Organization I Have Ever Had Dealings With. They Give You One Price & Add On All Sorts Of Charges To That Price. Also Keep At Least 1/3 Of Money Paid When You Have To Cancel Reservation. One More Crooked Bunch!
Booked a stay at Flamingo water park, was told many times that water park was included in price, after booking with them and receiving confirmation found out i had to pay an extra charge, in which i could have booked threw hotel them selfs and hot a cheaper stay. Now hotel is completely booked and cannot cancel or my Daughter and i wont have a place to stay and a Disney experience, all becouse they lied. Only gave a star becouse had to, so disappointed
Tip for consumers:
Dont
Products used:
Hotel stay, was lied to about what was included and not
I'm sorry to read about your experience, Don. I have shared your information with our customer service manager so we can look into this further. If you’d like more help with your reservation, please contact our escalations team at support@reservationdesk.com.
--Rachael
E booked a 2 night stay due to upcoming scheduled surgery. We thought we were booking with the hotel directly and were not told otherwise until the booking was complete. The following day the surgery date was changed to the following week so we called back to change the reservation. The agent said that wouldn't be a problem and proceeded to book the second date and charged my credit card again. He then said that he would transfer us to someone else to handle the refund. This agent said refund was not possible because it was non-refundable. My complaint is that it was a simple change of date and not a cancellation. These guys are scammers and money grabbers. DON'T BOOK WITH THEM!
Thank you for your feedback, Craig. I'm sorry about your experience and for any inconvenience this caused you. I have shared your experience with our customer service manager. We will do our best to help you. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
I booked the reservation at 11:54 AM on 10/31/2022. When I asked to cancel the reservation I was told the the deadline for canceling was 1:00 AM on 10/31/2022. What respectable site would allow a customer to book a room when the time for cancelation has already expired? I would have been much more able to swallow the $1300 loss if it were advertised as a non-refundable reservation.
I wanted to reserve a room while they were still available.
Your'e welcome! Thanks for your review, Chris. We are happy you had a good experience using our website.
It was easy but I am not positive my reservation for 1130 on Easter Sunday is confirmed. Harvey's in Kansas City, Union Station
Harvey's website
Thank you for your review, Catherine. We are happy the booking process was easy! I will follow-up with you about your reservation.
--Rachael, Review Manager
Easy to use. Was able to book the room I wanted. Nice experience
Casino website
Thank you for your review, William. We are happy you had a good booking experience!
A bit pricey for a small town in Saskatchewan (room + taxes + fees + service charge) - however, no other choice when we have to attend a family memorial service & no other suitable accommodation available in Tisdale. Have stayed at Tisdale Canalta previously - no issue with the service.
Other choice?
Thank you for your review and sharing your experience. We receive our information and rates from the hotels we book for directly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
I found my attempt to book a reservation for Cobblestone Suite a very easy online experience.
Thanks for your review, John. We are happy you had a good experience booking online.
I was trying to make a reservation at TownPlace Suites in Seguin, Texas. When I pulled up the website it didn't look like your normal Marriott website so I called the number and questioned the guy. I asked if he was at TownPlace Suites in Seguin and he said that he was the reservation desk. Every time I asked a question about the hotel, he would have to ask someone else and I just didn't have a good feeling. I finally made the reservation because it was nearing time for our trip. After making the reservation I received the email receipt and they had charged for the full stay plus a fee for making the reservation. I knew then it was not the Marriott! I finally found the number to the hotel using whitepages and called to verify the reservation. They did have the reservation and gave me a confirmation but the reservation desk had charged about $20 per night more plus the $13 reservation fee!
Sorry for the confusion. Reservation Counter/Desk is an independent travel agency. We make reservations at over 200,000 hotels worldwide. I will share this feedback with our team. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Used this site not realizing that they were a third party site and thought they were part of Hilton! The man on the phone kept me on the phone for a long time and wouldn't connect me to the front desk ( first red flag)! Secondly couldn't give me the rate they offered! Thirdly told me he could get me a first floor room (Vertigo) and also promised early checkin and parking! After giving me giving a credit card, he finally gave me the front desk phone number! I had to call to confirm and found out I would have to call at 7 am the day of the booking to possibly get the first floor! Also the hotel never got any of the requests ( 1st floor, early checkin, parking)! We arrived at the Hilton to a dog constantly barking in the room next door but they couldn't move us because we had a third party reservation! Beware of who is posing as a Hilton! Second time burned!
Tip for consumers:
It wasn’t an actual Hilton website
Products used:
Reservations
I am sorry to read about your experience. Reservation Counter/Desk is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
I was trying to book on my phone directly with a hotel. Must've clicked wrong & ended up at reservation desk somehow. They charge $13 to book a room online. So stupid!
Thank you for your review and sharing your experience. Like many booking agencies, we charge a service fee to be able to provide 24/7 customer support. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Syed at Front Desk was very helpful and very accommodative and very professional, he did an excellent job.
Jon was also friendly and talkative and awesome
Audrey Shing is our company's liaison and certainly she's very helpful and very accommodative and knows her stuff and an expert
I highly recommend their services and helpful professionals for sure!
John, Thanks for your review of the booking process.
It was quick and easy to book a room. I like the service that I have recirved.
Thank you for your review, Dale. We hope all of our customers have a QUICK and EASY booking experience!
Convenient booking. Easy to understand instructions; quick and easy prompts for filling out reservation request.
Thank you for your review, Dawn. We are happy you had a good experience!
Great Tool to use - good experience - tool is good
Easy to use
Thank you for your review, Mary. We are happy you had a good experience!
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thanks for your review, Olguita. We want our customers to have the best rates possible.