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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
Always the best that's why we love staying there love the outback being right there as well one of our favorite places to eat
It makes it easier
I stayed here in room 4107 Jan 12-16 2003 for my anniversary & was treated to a screaming baby in the adjoining room. When I spoke to the desk- they lied and said the other guests were checking out that day. Surprise- they did not. Night two of the screeching child brought me on the phone to a manager- I believe her name was Bernadette. I asked to be moved to another room and she said there were no other comparable rooms available. Good business they are doing to be fully booked! She offered security - not sure what the plan was there to have security quell a screaming baby? Oh and she offered me earplugs. Thanks a lot Bernadette. When I told her earplugs and security would not fix the problem- she said "since I booked with a third party vendor, I would have to speak with them". So apparently I was a squatter here at the luxurious mandalay bay- or at least made to feel like one. In the end- they gave me a $100 resort credit, which I didn't want, I was not looking for a refund, ann upgrade, or anything I hadn't paid for… all I wanted was a room in which I could sleep. I was awake Friday until Sunday except for falling asleep during the lovely show I booked Saturday - all thanks to my exhaustion courtesy of Mandalay Bay. This was a trip to celebrate my anniversary, and it was the worst trip I have ever taken. Thanks Mandalay Bay & your amazing employee; Bernadette.
Thank you for your review, Susan. I'm sorry to read about your experience with the hotel. Reservation Desk is an independent travel booking agency that books for over 200,000 hotels worldwide. We are not directly affiliated with the hotels we make reservations for or their management. You may want to contact your hotel directly to resolve your issue. If you have any more questions or concerns, please feel free to contact our escalations team at support@reservationdesk.com.
This is not the first time for me. It is very simple to reserve. Click, click and you are done, its that simple.
Fast and easy.
Thank you for your review, Carleen. We are happy the booking process was easy!
Found your special deal! Yes I did! I must now cancel the first reservation that I made. I'm glad that was checking my emails in time to register at the lesser!
Thank you so much!
Close to our event@
I would have preferred more of a selection at the Motel. I ended up with two queens but i know they have single queens,
I was transferred the Lodges website
Welcome back! We appreciate you booking with us, Rod. Thanks for your feedback.
I was a little confused on things, but the person that helped me patient so patient and help me figure out my issues
Thanks for your review, Suprina. We are happy one of our representatives was able to assist you and provide excellent service!
I will complete once I check in, stay the night, and will provide review.
Thanks for booking with us, Marlene. We hope you enjoy your stay!
Quite pleased on how fast making the reservation close to the date I needed it.
It’s important that I get the reservation for the upcoming event in the area.
Thanks for your review, Arnel. We want our customers to have a fast and enjoyable booking experience.
Alarm clock didn't work and smoke detector was pulled halfway down. Other than that it was great
That is what shied for room i want
Thanks for your review, Jennifer. Reservation Desk is an online travel agency that books rooms for over 200,000 hotels worldwide. We recommend contacting the hotel directly with matters concerning their management or property.
I had a company business meeting pop up on short notice. So I had to make arrangements very quick. The process was very easy! Love it!
Business trip
Thank you for your review, Allan. We are happy the booking process was easy!
I have no issues with booking my two night stay in May
Thank you for your review, Lalena. We are happy the booking process was easy!
Made reservation and confirmation received very quickly.
That was the only reservation choice on the website.
Thanks for your review, Katherine! That’s great you received your confirmation in a timely manner!
Excellent job, thank you very much!
I will
Definitely recommend Holiday Inn to my contacts
Great service
You're welcome! Thanks for booking with us, Lucian!
Very good experience! I have used this service before and it works fine!
Welcome back! We appreciate you booking with us, Sam. That's great you had a good experience!
Awesome easy experience with instant feedback and no problems
Thank you for your review, Kenneth. We are happy the booking process was easy!
Making reservations were very easy and done quickly
Thank you for your review, Steven. We are happy the booking process was easy!
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
You're welcome! Thanks for booking with us, Victoria!