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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
Very professional. Nice employees, fast service and great room quality
A handicap shower was what we need, and the picture showed it exactly.
We are making reservations for our 50th Anniversary trip
Thanks for your review, Doug. We are happy you had a good experience using our website.
Easy to book and have been there before with my disabled adult.
Thanks for booking with us, Anita. We hope you enjoy your stay!
Reservation made easily at this site. Other sites were more difficult.
Went directly to Days Inn site because Booking.com was not working properly and could not complete reservation
Thanks for your review, David. We are happy our website was easy to use!
Booking our reservation was a very simple and quick process!
I didn’t choose it, that’s what came up at the resort website
Thanks for your review, Randy. We want our customers to have a quick and enjoyable booking experience.
Reservation is easy and straight forward, no selling of sorts!
Thanks for booking with us, Tiburcio!
It was very simple to make the reservation. I received my confirmation email quickly.
I saw it on the internet.
Thanks for your review, Jill! That’s great you received your confirmation in a timely manner!
Needed a room for when I brought kids to see their mom and this was pain free!
Thank you for your review, Brett. We are happy the booking process was easy!
The website was intuitive and we were able to make our reservations quickly.
Thanks for your review, Matt. We are happy you had a good experience using our website.
Efficient, fast, easy, very pleased with the experience, thanks
You're welcome! Thanks for booking with us, Mary. We are happy you had a good experience!
It was easy and quick. I would recommend this hotel to many
Thanks for booking with us, Evelyn. We hope you enjoy your stay!
EZ booking, great deals! I will use Reservation Desk again!
EZ booking, great deals
Thank you for your review, Michelle. We are happy the booking process was easy!
Complete fraud... fast talking agents trying to get you cc number as fast as they can and pretending to be an agent of the hotel! Do not be tricked... my mistake being in a rush at work and took the first google hit on my hotel... my booking was $100 more plus a $12.99 booking fee to boot... I specifically asked if I could cancel... the answer was yes of course... except when I tried 2 days later the answer was, 'yes you can cancel but you cant get your money back'... which is a fun play on the original question... escalate the matter? They did of course... 'they' listened to the tapes and I apparently agreed to the no refund policy I was quoted... I can assure you I was not quoted anything after I asked "I can cancel this right" and told "yes sir up to 24 hours in advance" they even suggested they called my hotel and they refused my cancellation request... except I called my hotel before and they warned me they would say this and that this happens all the time... yeah according to this site I can cancel anytime, you just wont get ur money back... this company is a total fraud... contact me for the email that you will receive when you try to cancel... scam scam scam...
Sorry for the confusion. Reservation Counter/Desk is an independent travel agency. We make reservations at over 200,000 hotels worldwide. I will share this feedback with our team. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
I thought I was on the hotel website but somehow got diverted to this site. It did say that the booking was non-refundable and I was okay with that prior to seeing how much they charged me for taxes and fees. When I realized that the fees were MORE THAN DOUBLE what the hotel would normally charge, I tried to cancel my reservation, only to be told that the reservation was non-refundable. I am not disputing the charge with my credit card company because my cancellation was made within 24 hours.
Tip for consumers:
DON"T USE THIS SITE
Products used:
none - I canceled the hotel reservation
Thank you for taking the time to let us know about your experience. The prices quoted are directly from our hotel suppliers and can change as demand for rooms increases. Taxes and fees are dictated by the hotel suppliers and are not itemized when we receive them. Your total price includes taxes and fees required to complete your reservation. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
It was easy and I received immediate text and email confirmations.
It popped up!
Thanks for your review, Judith! That’s great you received your confirmation in a timely manner!
After looking at your motel/hotel and seeing the rooms, that looked very very nice and a lot of room, it didn't take long for me to decide this was the place to stay! Thank you very much.
Thank you for your review, Dorthy. We are happy you had a good experience!
Writing a review based on our recent experience of Reservation Desk (Aug. 18th, 2022). Unfortunately, we had to cancel our reservations made through Reservation Desk. I called the hotel directly and they said they were completely fine with us cancelling... When I spoke with the representative, she essentially refused to provide the cancellation (despite telling me earlier in the conversation that if the hotel was fine with it, they would). Tried to tell me that there is a company governing body within Reservation Desk, itself, which decides if cancellations are permitted, and they're (conveniently) not responding to her request, blah, blah, blah. She told me that she knew they would respond the next day, however - when we provided the info that our reservation had been for that evening and hearing the next day would make the point irrelevant. It was a complete run around and money grab. Will NEVER book through this company again! Highly suggest others avoid too. No regard for customers - clearly only out for your cash and will behave in an underhanded way to get it. Lacking in integrity!
Tip for consumers:
Don't use them! Call the hotel directly and book through them unless you enjoy run around's, false narratives and being taken advantage of.
Products used:
Tried to cancel our hotel room but they wouldn't do it, despite the hotel, itself, saying it was no problem.
Sorry for the experience you had. We are always happy to help our customers. If you’d like more help with your reservation, please contact our escalations team at support@reservationdesk.com
Very satisfied, quick. Good rates. Good reviews on the hotel.
Thanks for your review of the booking process, Essam.
Great and easy to use. Looking forward to a relaxing stay at your resort.
Great appeal
Thanks for booking with us, Horcoff. We hope you enjoy your stay!
We had a situation happen 2 different times. 1 time water from above our room had water come down. The 2 ND time it happened myself & grandson were having lunch when once again water splashed down on us & ruined our $50.00 lunch & called front desk moved us. We ended up staying a few extra days & asked the General Manager if maybe give us $20.00 off each room for the situation of our meal being ruined due to water situation & Very IGNORANT & UNPROFESIONAL SAID NO. WE moved you rooms that's all you get. SHE wouldn't even try to APOLOGIZE or even ask if they could replace our meal. SHE was just down right IGNORANT about the whole situation.
Sorry for the confusion. Reservation Counter/Desk is an independent travel agency. We make reservations at over 200,000 hotels worldwide. We are not directly affiliated with the hotels we make reservations for or their management. You may want to express this to the hotel directly as they decide on matters affecting their property. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Procedure quick and easy to complete. Missed the personal experience of an actual person, but with the modern use of AI, it got the job done.
Availability
Thanks for booking with us, Lyle! We have live agents available 24/7 to assist you! Please feel free to call us at 800-434-1659.
While getting the reservation was quick and easy I thought I was on the hotel's site, not a third party, which caused further issues when I found out my company booked a block of rooms at the hotel and I was not able to switch confirmations.
I will triple check the URL and never use Reservation again.
Non-refundable non-canceling
Work in the local area
Sorry for the confusion. We are required to follow the terms and conditions as well as the cancellation policies that the hotels’ establish in the booking system. These policies are highlighted before customers complete their booking online or shared by our agents with customers booking on the phone. These policies may differ from those on reservations booked directly at the property. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Work in the local area
I made a reservation through this agency and they straight up scammed me! $200 and when I called to get back my money they said I can't speak to any supervisor or manager, they consistently put me on hold for long periods just so I would hang up. PLEASE! I can't stress this anymore. Do use this agency and let them steal your hard-earned money. The RESERVATION DESK ARE A SCAM AGENCY!
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thanks for booking with us, Sean!