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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
We're excited, it's husband's birthday 66 years the wife and I have been looking for this vacation for a long time. I've had two operations and need some time to recover and relax
It was very convenient
It isn't convenient.to work through.
The only reason my situation was resolved is because I called the hotel directly and was able to get a room.
The system software needs some additional work.
I was forced into it.
* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I do not have much computer experience. And at first, I was a little intimidated, but I found that booking on this website to be very easy to book this room. Thank you.
My daughter's wedding is located on the grounds of your hotel.
All information on website was easy to understand and smooth to complete reservation.
Thanks for your review, Theresa. We are happy you had a good experience using our website.
Very easy to use and get thru the reservation steps
Thank you for your review, Marie. We are happy the booking process was easy!
Very easy and quick to book reservation. Prices are good
Thank you for your review, Jennifer. We hope all of our customers have a QUICK and EASY booking experience!
The experience has been good. Web site easy to use.
Thanks for your review, Evelyn. We are happy you had a good experience using our website.
Works great, accurate and quick. Easy to use. I had no issues.
Thanks for your review, Jerry. We are happy our website was easy to use!
Easy to make reservation, not first time we stayed here.
We always choose
Thank you for your review, Carlos. We are happy the booking process was easy!
Easy booking but I'm sick of all these extra questions
My only option
Thank you for your review, Dustin. We are happy the booking process was easy!
Excellent service, no problems with our reservations.
Thanks for your review, Allan. We love providing excellent service to our customers.
User friendly and easy to navigate. Questions were answered in the way things were laid out on the page. Easy to follow.
It chose me. It was what was offered as I was making the reservation.
Thanks for your review, Laurie. We are happy you had a good experience using our website.
The site refunded the $15.99 which was good, however I shouldn't have had to make it an issue. I will try this service again.
Just came up on my tablet! There was not another option that I saw.
Thanks for booking with us, Dee. We look forward to your next visit!
--Rachael, Review Manager
Just came up on my tablet!
Today I contacted the reservation number for a Country Inn Hotel. The number came up on a google search. I explained the date and details of my reservation believing I was speaking with the front desk. The person on the phone did nothing to discourage this. He gave me a rate and extra costs for my dog. I was satisfied and gave him my credit card to HOLD THE RATE. I was then sent a confirmation text. The e mail took some time to arrive as he had the address incorrect.upon reviewing the invoice I stated it did not show the pet costs were paid. He said not to worry all was good. I did not want to deal with this at check in. As an issue at which point he transferred me to what turns out to be the ACTUAL front desk. They advised my reservation price did not include the costs for the Dog. They also advised the pricing was substantially higher than their going rate.
So they:
Lied about what was included
Charged my credit card for 100% of the inflated reservation
Never disclosed non refundable service fees
Inflated the real rate substantially
I have contacted Visa, my Bank and the Better Business Bureau. This is a fraudulent company scamming people daily. Visa, Master Card should block them from having accounts. The Hotels allowing them to book there rooms should be held accountable also
Tip for consumers:
Fraud
Products used:
Reservations
I’m sorry about your experience, Michael. Reservation Desk is an online travel agency and recognized by the biggest brands in travel. We want our customers to have the best experience possible when booking travel with us. I have shared your experience with our escalations team so we can look into this. Please feel free to also contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
First of all, it looks like you are booking directly with the hotel -- which unfortunately I found out quickly that this is a 3rd party. After booking a hotel for an employee and family that I assumed was pet friendly since I checked the criteria box, I called the hotel to get credit card authorization form. I found out that the hotel is NOT pet friendly. I asked if I could cancel and quickly found out I booked through a 3rd party.
In the cancellation agreement it stated if canceled after 8/2/21 00:00 AM there would be a $140.00 cancellation fee attached. I literally booked not 10 minutes earlier. Evidently, the 00:00 AM means anytime that day there is a cancellation fee. I find the whole transaction to be EXTREMELY DECEIVING. I am out $140 $ $14.95 fee. PLEASE DO NOT USE THIS SITE!
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
RESERVATION DESK PROVIDES POOR AND HORRIBLE CONDITIONS INFESTED WITH ROACGES HOTELS! AND FO NOT REFUND YOUR MONEY BACK! HORRIBLE HOTEL THAT WAS PROVIDED BY RESERVATION DESK! The pictures provided on the website was nothing compare to what the actual room looked like. This room at GLH Hotel is infested with ROACHES. We cancel our room in less than 5 minutes of checking in. Reservations Desk hasn't refunded me the Money even though we reach out to them and provided proof of how the room was. I've been getting the run a around for more than 10 Days. Today I spoke to ROSE Supervisor on Duty and the same Bull$#*!. This place is a joke. Reservations Desk provides Poor disgusting Hotels and DO NOT REFUND YOU THE MONEY BACK!
Tip for consumers:
Do not use them thus service sucks
Omar, I'm sorry to hear what happened to you at the hotel. That must have been frustrating. You may want to contact the hotel with concerns about their property. We are an independent travel booking agency. While refunds aren’t guaranteed, we will do our best to work with our hotel partners to come to a solution. If you’d like more help with your reservation, you may also contact our escalations support@reservationdesk.com. --Rachael
You charged more than I expected. I won't book with you again
Thanks for your review, Sandra. We are sorry to learn this. Please let us know how we can improve and make things better. We appreciate your feedback.
So far, so good! (I could not determine whether the rooms are all
Non-smoking or whether there's a discounted rate for seniors
Or AAA members -- both of these apply to me).
Decided to choose the actual Reservation Desk over sites like Trip Advisor,
Booking.com, etc.
Excellent! Thank you! The customer service rep was very helpful!
I'm a returning guest & this is the most efficient way to secure a reservation.
Thanks for your review, Maia. We are happy one of our representatives was able to assist you and provide excellent service!
Reserving a room this way was very user friendly, quick and easy.
It was less expensive than going directly through the hotel, where there was no reservation clerk available today anyway.
Thanks for your review, Penelope. We are happy you had a good experience using our website.
Vert user friendly, we will definitely be using this again in the future
Thanks for booking with us, Jessica! We look forward to your next visit!
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thank you for your review of the booking process.