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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
Very positive, straight forward, and professional! No negative issues.
It was avaiable
It was very easy and quick booking on line.
Thank you
Done in website
Thanks for your review, Angela. We are happy you had a good experience booking online.
Easy to follow instructions and get through the bookings
Thanks for your review, Jeffery. We are happy our website was easy to use!
Very easy to book thank you and voila its all done. 😊
Something different and simple.
Thank you for your review, Carole. We are happy the booking process was easy!
One less star as no other hotels asks for a deposit fee of any amount
Thank you for your review, Manyan. Hotel rates are dynamic and can change as demand for rooms increases. We charge your credit card as soon as the booking is made to guarantee you will receive the best rates possible.
They charged me $196 when it was quoted at $131 all inclusive. Will let you know if it gets sorted.
Thanks for bringing this to our attention, Matt. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
The staff unfriendly, rude, discriminatory. Everyone of them should be fired. The manager is the worst. The staff ask for an envelope and she would not give it to us.
Nerissa, thanks for your review of the booking process. Unfortunately we are not directly affiliated with the hotels that we make reservations for or their management. Reviews for the hotel itself, would have more impact on the hotel's page directly. We apologize if your stay was uncomfortable.
It was quick, easy and completely satisfying!
Confirmation was almost immediate!
Thank you for your review, Forrest. We are happy you had a good experience! That’s great you received your confirmation in a timely manner!
Rate changed. Other groups got a rate of 214 per night for same room
Thanks for your review, Jamie. Our rates are constantly changing and can be lower or higher depending on when the room is booked. We can assure you that you are receiving the best rate available when you make the reservation.
I love how I had options and loved the selections!
Thank you for your review, Naria. We hope all of our customers have a FAST and EASY booking experience!
Stay away. Worthless service. Our reservation, thru them, was canceled. They were clueless. I found us another hotel. But still. Thanks, yall. If you want something reliable, stay away.
I’m sorry for the confusion. Reservation Counter/Desk is recognized by the biggest brands in travel and successfully books more than 10,000 room nights every day. However, when mistakes happen as a result of technology, human or consumer error, we will work with our hotel partners in an attempt to fix them fast and fairly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Booking was very easy and I received my confirmation immediatly. However at check in if I booked directly with Comfort Inn I would have saved over $69.
We just needed to get away for a quick vacation and I thought I was booking with the hotel itself.
Thank you for your review and sharing your experience. We receive our information and rates from the hotels we book for directly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Booking was very easy and I received my confirmation immediatly.
We just needed to get away for a quick vacation,
It was easy to book online. Then when I called the young lady was pleasant and helpful.
I did online then called to question the 2 rooms when I only need 1
Thanks for your review, Navarro. We are happy one of our representatives was able to assist you and provide excellent service!
I was charged a service fee. I canceled my reservation and then rebooted it and was charged additional fees. 😞
I've stayed atleast 7 times :)
Thanks for bringing this to our attention, Lisa. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
I asked a number of times to have a receipt emailed to me. Seems easy enough to me and yet I still do not have one.
I thought I was on the Hilton site.
* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for bringing this to our attention, Scott. We would be happy to locate your receipt and send it to you. I will follow-up with our support team. Please feel free to also contact our escalations team at support@reservationdesk.com if you need more assistance.
--Rachael, Review Manager
Your decision to make me use 50 characters when using less says it all. You people have managed to make the response utterly hateful and I will never respond to you people again.
Wedding near by.
Kevin, Thanks for your review.
The process was seamless! It allowed for my family and myself to plan accordingly with intermediary stops in between the long road trips to just enjoy the experience of being on the road.
Easy to follow and easy to understand all of the rules and guidelines.
Thank you for your review, Brad. We want you to have the best experience possible booking with us!
**WARNING... WARNING...***
I am a motel owner/operator and reservationdesk.com and reservationcounter.com have listed my motel WITHOUT OUR AUTHORIZATION!
BEWARE... ANY AND ALL FINANCIAL INFORMATION YOU PROVIDE THEM WILL BE USED TO TAKE YOUR MONEY AND YOU WILL GET NOTHING IN RETURN!
Any bookings made on reservationcounter.com or reservationdesk.com site WILL NOT GET YOU A ROOM as you expected, they are simply SCAMMING you!
THEY ARE NOT AUTHORIZED TO RESELL ROOMS FOR ANY OF THE HOTELS THEY HAVE LISTED!
Products used:
Motel room
I am sorry to read about your experience. Reservation Counter/Desk is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
He was very patient with me as well as kind and courteous. My questions were handled very well and efficiently.
I was concerned about missing check in times.
Rate & Location
Thanks for your review, Colleen. We are happy one of our representatives was able to assist you and provide excellent service!
Great no problem getting a reservation very easy to use
Thank you for your review, Emanuel. We are happy you had a good experience!
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thank you for your review, Christopher. We are happy you had a good experience!