Reservation Desk

Experience is typical, although the appearance is different. Was surprised that I was charged a booking fee. I may use another booking process in the future.

Made a same day reservation through this site and when we got to our hotel, there wasn't any reservation. We waited in the hotel lobby for nearly 2 hours waiting, after contacting "Reservation Desk.com" to let them know that the hotel did not have our reservation, only to still not have a reservation no matter. We ended up having to book directly through the hotel and "Reservationdesk.com" would not issue a refund for services NOT rendered. They took approximately $420 dollars of our money and we had no reservation at our hotel (yes it was the correct one) and would also not give us back our money! I would definitely encourage folks to NOT book through this website! This 3rd party is a 3rd party and has no ability to rectify any issues that may happen and will not give you your money back even if their reservation numbers do not EXIST at the hotel you thought you were booking at! It's nearly 2 weeks after our stay at this point and calling them back for help has and is still a nightmare. They can't even reach their own "Escalation Team". At the end of the day they don't care about their customers or making situations right, they only care about taking your money regardless of your circumstances and whatever they claim their cancellation policy is, even though how can you cancel a reservation that didn't exist to the hotel? They are absurd and ridiculous. They are no help at all.

Great also like a free hot breakfast.like the location close to hospital.

No hassle, easy to book a reservation. Great experience.

Was very easy, fast and worked out well. I'm happy with the results.

Didn't converse with the reservation desk - I booked online

Great! Easy to understand. I thought it was going to be more complicated. Then what it was. The steps to booking and what I wanted were very specific.

It was well worth the stay.it was well mantained i will let people know to stay there it was very quit and the staff there were helpful.

Did not get my refund / service with this company is the worst customer service I have ever received will not book with them ever again. This company is a scam

I thought I was booking right with the hotel and come to find out it was a third pet and no refund and we paid more than what I would have paid right to the hotel

They said no refund even less than 24 hours

Quick and easy! I did everything online and when I arrived to the hotel my reservation and information was waiting on me, I just signed the paperwork and got my hotel keys.

The medical room was nice and well kept quiet the only problem i had meds to be warmed up and no micro wave in room but there was plenty of coffee be nice if there is 1 for my next stay
The restraunt served a crapyest breakfast ever it was cold burnt 1 cup of potato about about a table spoon fried egg thrown on top of potates and about 1 tea spoon of cheeze the size of a quarter on top of that the toast wasnt even browned the baccon was cold and burnt as well not wort 2 for 25.00 we will not be getting food from this restraunt again
It will be worth the drive uo the street to a/w mcdonalds or timmmies or order in

Reservationdesk.com booked me a room with only one bed when I specifically asked for a room with two beds multiple times. I called to ask why they booked me at a hotel tat only had rooms with one bed in every room. The person on the phone said she would send the complaint to their investigation team and they would review the recording of my reservation and get back to me in 24 to 48 hours. About a week later I got an email telling me it was my mistake. I am 100% sure my recording has me saying "as long as there are two beds in the room I'm happy" so I called asked to listen to the recording. I was told that wasn't possible. When I asked to speak with someone in their investigations department I was told that wasn't possible either. The email said "Please let me know if there is something that I am not understanding or if there is anything else we can do to assist you." I mentioned this statement to the person I was talking to, and she told me to respond to the email. I did respond, and haven't received a reply yet. I don't really expect to, and will chalk this one as a learning experience and take the loss. I will never use this or any other third party booking company again.

I booked a reservation through this worthless company and do to COVID-19 I wanted to change the date. They told their system would not let them make any modifications to the reservation because I apparently choose a non-refundable policy. I was not aware of that policy and nor was explained to me while make the reservation. Now I out over $200 for a room i will not be staying in. DO NOT USE THIS COMPANY!

It was good. Thanks! This was the only way to book online, I didn't choose this site, it was my only option. Unless I were to call the hotel directly.

I had a question and I called could not understand the rep and he could not understand me. I called hotel directly and they quickly resolved the question.

So far, the experience has been easy and the information is easy to understand.

Good service and easy to use. Makes it easy when I travel and where I need to stay.

Very good I like the experience the people are very nice service

I am pissed that you charged $15.99 to my card that you failed to mention

It was very easy to book here. Looking forward to my business trip.

In my opinion, this site is a scam. I goggled the hotel where I wanted to stay for 3 nights. ReservationDesk.com first popped up. I called and I was led to believe that I was, in fact, calling the reservation desk of that hotel. When booking my reservation, the CSR mentioned nothing about any additional fees, just the nightly room rate. I know that taxes are added to any hotel reservation. However, it was only after I had booked a non-refundable stay and received my confirmation that I saw that I had been charged not only the rate for the 3 nights ($392.00) but also $135.46 in Tax/"Service fee"", along w/a $15.99 service charge and a $5.88 "Property Fee". L did not learn of these additional undisclosed fees until receipt of my invoice. I also later found out that the daily room rate I paid was actually close to $30 per night rate greater than that the hotel actually would have charged for those same dates. I was not aware of this deceptive discrepancy until my stay at the hotel. When I called ReservationDesk.com to complain about both the undisclosed exorbitant "service charge", along with the undisclosed "property fee", and "service charge", as well as the inflated daily hotel rate, I was met with rudeness and arrogance by the CSR. He was completely unable or unwilling to explain these extra excessive fees & charges or inflated daily rate. He was extremely rude and started yelling at me. I asked to speak with his manager but he said she was unavailable. This site should be shut down for unscrupulous and unethical business. You should avoid this site at all cost... as it will cost you plenty extra to boom through them. I also plan to contact the Better Business Bureau.

Website was easy to use and user friendly. Plenty of picture to see room availability.