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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
Easy and accurate fast looking forward to my stay in winnipeg
Nazareth concert
Thanks for booking with us, Ernie. We hope you enjoy your stay!
Making my reservation online was smooth and easy. Will do it again in the future
Thanks for your review, Althea. We are happy you had a good experience booking online.
I don't want to give a star at all. This is a dishonest company. No hotels should use them as a third party vendor. I have let the company know and the BBB of Utah what type of business this is.
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
I thought the total price was going to be $117. And all of a sudden, it became $132.17. I am a member of AARP as well as AAA and wonder if either of those would lower the price.
Thanks.
Sue Janericco
It seemed like a good price.
Thank you for your review and sharing your experience. Some hotel reservations have discounted rates for AAA and AARP members. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available, unfortunately. We wish these discounts were always available.
Booked the Embassy Suites in Savannah through Reservation Desk.com on 10/13/2022, for a one night stay, on 10/23/2022. At check out on 10/24/22, I was informed that payment for the from Reservation Desk.com, had not been received, and my credit card was charged again for the room which I paid for on 10/13/22, through Reservation Desk.com. I contacted Customer Service at Reservation Desk, on 10/25/22. I was asked to send proof of the charge on my credit card and the Hotel charge on my credit card, which I submitted. To date Reservation Desk, has not paid the Embassy Suites, and my credit card has been billed twice for the charge Reservation Desk will not respond to my calls or e-mails regarding resolution. They have my money. Please! Do not book through this entity. They are scammers. Once they get your money, it is all over. Stay away from Reservation Desk.com, as they are not a reputable company/agency. I am reporting them to the BBB in my area and the BBB where this entity is located.
Tip for consumers:
Stay away from this site, Reservation Desk.com.
Products used:
Hotel booking.
We’re sorry about your experience, Ezekiel. We want our customers to have the best experience possible when booking travel with us. I will share this with our customer service manager so we can help find a solution to your situation. If you’d like more help with your reservation, please contact our escalations team at support@reservationdesk.com.
No problems with the reservation. Looking forward to the stay.
Thanks for booking with us, Glenn. We hope you enjoy your stay!
Quick and simple to book online as opposed to calling
Booking from Canada - better choice
Thanks for your review, Ron. We are happy you had a good experience booking online.
Great price! Very happy that we booked. Was very easy to room!
Thanks for your review, Randy. We want our customers to have the best rates possible.
It's easy to reserve hassle free I would recommend to someone else
It’s easy and fast
Thank you for your review, Javier. We are happy the booking process was easy!
The site was easy to use and I was able to book the room I needed.
Saw it online.
Thanks for your review, Patricia. We are happy you had a good experience booking online.
Web site was easy to get to, easy to navigate, and easy to use.
Search response to the hotel
Thanks for your review, Blanche. We are happy our website was easy to use!
I would have liked the option to book a room with the freemont experience view.
Thanks for your review and feedback, Mark. If you would like special room accommodations, please feel free to contact us at support@reservationdesk.com with your request. You also may contact the hotel directly.
I was able to make reservations for trip with ease.
Came up one my Google search.
Thanks for your review, Carrie. We are happy you had a good experience booking online.
Good experience. Easy steps to follow. No difficulty
Thank you for your review, Johnny. We want you to have the best experience possible booking with us!
Good, no problems at all, looking forward to staying
Thanks for your review, Ted. We are happy you had a good experience booking online.
Was fairly easy, self explanatory online progress, lots of pics and descriptions.
Needed a room for the swim meet
Thanks for your review, Karen. We are happy you had a good experience booking online.
Good experience, thank you for allowing me the opportunity to write a review.
Because I found it online and it was easy to book a reservation.
You're welcome! Thank you for your review, Tara. We want you to have the best experience possible booking with us!
I was impressed with the easy of making a reservation.
Easy of use.
Thanks for your review, Douglas. We are happy our website was easy to use!
No issues with booking. I have not stayed there yet, just booked a reservation.
To book a night at the hotel
Thanks for booking with us, Amanda. We hope you enjoy your stay!
I am in a back-and-forth with Reservationdesk.com. We booked to stay at The Fountains at ChampionsGate in Orlando/Kissimmee. I have until 11/17/2022 to cancel the reservation. I had reserved feelings about the company. My family decided to move our reunion to Miami. I tried to cancel the reservation on 11/09/2022, and the system would not let me do so. I called the next day; the customer service rep could not cancel the reservation either and told me he would need to escalate the issue to another team. The next thing I received was an email stating that they received my request and the hotel was investigating my request. I responded to the email questioning what investigation is needed to refund my payment if I am within the cancellation period. I contacted the hotel, and they assured me they were not investigating my reservation. I did a conference call with the hotel and reservation desk, and the hotel told them to refund me and not to charge any service fee. Whenever I receive communication via email, they are sticking to the story that the hotel is investigating me. Sadly there are 176 other folks that this company duped, and no one is doing anything to help us. They remain in business, and more folks fall prey to their scheme.
Tip for consumers:
Do not use this company
We're sorry about your experience, Stephanie. I have contacted our customer service manager about your situation. We will do our best to find a solution. Always feel free to contact our escalations team at support@reservationdesk.com.
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thanks for booking with us, Brent. We hope you enjoy your stay!