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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
Smooth and easy transaction. I am looking forward to my stay
EASE OF ENTRY
The registration process was very easy to complete.
Thank you for your review, Tom. We are happy the booking process was easy!
Fluid and simple; I would be pleased to use this service again.
Thank you for your review, Charles. We are happy you had a good experience!
Very good! Worked out really well. Was a very good transaction and easy
Convenience
Thank you for your review, Juan. We are happy you had a good experience!
Be careful! I thought I booked my Delta ticket directly with Delta as that is the number I called to get my son's ticket book since I couldn't do it online for a minor. I had NO idea it was through Reservation Desk until I called Delta, who told me it's through an agency and I needed to call the agency. It took going through 3 other places to end up at Reservation Desk. I needed to cancel our ticket to figure out what we were doing due to the Covid situation at our visiting destination. I called Reservation Desk, they told me my ticket was a cheap ticket ($2,000+) and so I can't cancel but get a credit. It has to be for the same individual but departing city or destination can change. The next day I called to rebook for two months later departure date and was told, the original ticket was an expensive ticket so I need to rebook in that class and will need an additional $500. WTH?!?! First it was a cheap ticket when they wanted to keep my money, then it was an expensive ticket when they wanted more of my money. In the end I asked for a refund and was told they taxes won't be refunded but taxes will be about $700. I am in SHOCK! This all just happened literally 5 mins ago. I am writing this review as during the current climate, it's unethical for companies to be taking money from us, just unethical so please be careful. I will continue
to see if there are any other options to getting my money back...
Decia, sorry for the experience you had. I will share this feedback with our team. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
I was traveling across Canada and called a hotel to book for the night. How i got on this site I don't know. Anyways, I told the girl on the phone there will be 3 of us and 3 animals. 2 cats and 1 small dog. The girl said yes the motel says they accept pets. We pulled in around 7pm after a very long day and was told they used to accept pets but they no longer do so my animals will have to sleep in the car. No I said that is not acceptable. I said just give me a refund and I will find a different place. I was told they didn't have my money yet as this company did and to go after them as there is nothing they can do at their end. Next morning I called this company and was told no refunds. I said I was told it was animal friendly and the motel told me they were not anymore. I said to the girl I just want my money back. She said she has to talk to a Supervisor because she agreed with me and said she was going ahead to update their site. I received a callback stating yes I will receive my money but it will take 5 to 7 days. 7 days later I received a letter saying sorry but no refund because the motel kept the money and wouldn't refund it. So knowing all this they still gave my money to the motel knowing they were in the wrong and told me too bad so sad now go away.
This company STOLE my money.
* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Easy to make reservations on this informative, user friendly site
Family recommendation
Thanks for your review, Edward. We are happy you had a good experience using our website.
Smooth website navigation. Glad there was a room available.
Seemed to be the logical choice for this motel.
Thanks for your review, Ray. We are happy you had a good experience using our website.
My experience with Reservation Desk was satisfactory!
I was looking for a discount in pricing, however disappointed that none was found!
Thank you for your review, Lorraine. We are happy you had a good experience! Some hotel reservations have discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available.
Very easy to decide on a room/suite and to book it.
I didn’t. I was on Expedia and it somehow switched over!
Have stayed here before and loved it!
Thank you for your review, Bernadette. We are happy the booking process was easy!
It was quick, easy and good price. Would do it again
Thank you for your review, Janet. We want you to have the best experience possible booking with us!
Not too hard. Was able to do it from my phone. I hope the room is as comfortable as it looks.
MemoriL service
Thank you for your review, Wayne. We are happy the booking process was easy!
Easy except no opportunity to enter my IHG member number.
After making reservation, found similar room at Holiday Inn Express where base price was $28 less expensive.
Needed to be in Hudson by 9:00 AM on 2/5
I was able to book a room but there is no link to services you provide.
I just went online and that's where it took me
Thanks for your review and feedback, Rosemary.
I was able to make my reservation with ease and satisfaction.!
Thank you for your review, Carol. We are happy the booking process was easy!
If the reservation holds until i fet there, I'm happy.
Thank you for your review, Gail. We are happy you had a good experience!
Very fast and easy. It was a good experience overall.
To make the reservation faster
Recommended
Thank you for your review, Lisette. We are happy you had a good experience!
Super friendly service and helpful with any questions I had
Thanks for your review, Natalie. We are happy one of our representatives was able to assist you and provide excellent service!
Everything went easy so far, hopefully the stay is as well.
Thank you for your review, John. We are happy the booking process was easy!
THis was the easiest online reservation I've ever made.
It came up when I googled "local phone number for Travelodge Port Elgin Ontario". I'd wanted to phone the hotel but this was so easy to do online
Thanks for your review, Judy. We are happy you had a good experience booking online.
Amazingly, my friend and I separately selected The Palms as the place we wanted to stay. She's a return visitor to IOP (50+ years) and this will be the first time for my husband and me.
Quick and easy!
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thanks for booking with us, Barry!