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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
Easy to use and information is clear.i would recommed this to all my family members
I rather use reservation desk then reserve on other sites
I have no issues with my experience, it was seamless.
Through the resort it found me I didn't go looking for it.
Again this was the engine I was provided to make this reservation.
Thank you for your review, Grant. We are happy you had a good experience!
Very easy to navigate and quickly booked reservation.
Saw it first
Thanks for your review, Dave. We love first-time customers! That's great you had a good booking experience with us!
Easy to use! Good follow-up and support by the web site.
Thanks for your review, John. We are happy you had a good experience using our website.
I made a reservation and cancelled within 24 hours (my 18 month old daughter is sick). I misread the cancellation policy as the $15.99 would not be refunded. Immediately, I realized my mistake and called within 10 minutes of pressing the button. I spent 30 minutes on hold and when I finally was "helped" I received no empathy, they just kept reading me the policy over and over. I asked to take back the hotel because I knew other people that could use it, and just received another reading of the cancellation policy. I had literally pressed the button 10 minutes ago (well 40 minutes ago after my 30 minute wait) they surely still had that room open (central IL isn't really hopping), I would never have pressed it if I realized I would not be given a refund, obviously.
Honestly, they weren't horribly rude, they were annoyed which I could understand, but with an in person contact group I feel like there should be something more in person about it. I realized my mistake and called immediately and there was nothing they could do? There should really be a window open for this, maybe in the $15.99 service I paid for. I called "another" number that said it reviewed exceptions, but it took me to the same menu and same people, so not sure what that number is for. I'm just astounded how unwilling they were to try and work with me for a simple mistake made so recently on a booking made not 24 hours ago.
I wrote an email to their email listed as well, but was told that goes to the same people as well. However, I will be sure to change this review if they do happen to respond any differently then reciting the cancellation policy that I had already agreed I misunderstood and was just looking for a little human interaction to perhaps rectify the 10 second human error that occurred, when I pressed an online button and wanted to retract immediately.
Jackie, I’m sorry about your experience. We want our customers to have the best experience possible when booking travel with us. I have shared with our escalations team so we can look into this. We will do our best to help you.
--Rachael, Review Manager
I enjoyed the convenience of the reservation desk: it was easy to use.
Thank you for your review, Suzanne. We are happy the booking process was easy!
It was quick and easy. No problems at all. I would use it again.
The hotel lead me to the site.
I was looking for a reservation.
Thank you for your review, Larry. We want you to have the best experience possible booking with us!
Had no problems reserving my room.
Doesn't tell the check in time on the confirmation
Thank you for your review, Anna. We are happy the booking process was easy!
We have not stayed at the Ramada yet, however, any past experiences have been positive.
Thanks for booking with us, Jerilynn. We hope you enjoy your stay!
Great place. Very supportive. Overall great experience. I would not hesitate to do it again.
Thank you for your review, Tiera. We are happy you had a good experience!
My experience with the online booking was super fast and super easy! I'll be using it again! Thank you!
To get to the Raider game on Sunday!
Joseph, Thanks for your review of the booking process.
So very easy to book. Looking forward to our trip -- have heard great things about the Graduate from friends!
Small font difficult to read
Just state upfront that you add a $15 fee. Upsetting to discover after paying.
I was duped into using you because your site is designed to appear as though it is part of the property's reservation system.
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
No other option
Very easy to use. Have stayed at Crown Point Resort before and prefer working directly with the Resort itself
Have stayed at Crown Point Resort before and prefer working directly with the Resort itself
Since when are taxes and fees 50%. Ridiculous. I went ahead with this reservation because I need the room.
Thank you for taking the time to let us know about your experience. The prices quoted are directly from our hotel suppliers and can change as demand for rooms increases. Taxes and fees are dictated by the hotel suppliers and are not itemized when we receive them. Your total price includes taxes and fees required to complete your reservation. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Easy to reserve from my lap top at home and received confirmation very quickly. Very happy with this experience
Cut out the middle man
Very easy to reserve a room, and they answered all of my questions quickly, the staff is very knowledgeable
Very helpful young lady who helped me change my reservation dates because I made a serious mistake on dates.
Ease of booking.
Easy process. I already had one reservation for these dates and just added the king room for my son. Now we will each have our own room. Thank you. We will be late arrival on the 26th. Driving in from Crescent City, CA.
Thank you, M. Jane Owen
Good price and ease of reservation.
Easy to book. Would have liked the ability to request a certain room.
Needed to book the room.
Why could I not put in my Marriott rewards customer number?
Thanks for your review, Timothy. You may want to speak with the hotel staff about your member number when you check-in. While our company provides the best available rates, we aren't involved with hotel reward programs.
Getting our reservations was quick and easy. Can't wait yo get there.
We were looking for a relaxing place to go when we found this one. If was quick and easy.
* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for booking with us, Billie. We hope you enjoy your stay!
Quick reservation for our upcoming trip. Very easy to navigate
In the area of an event
Thanks for your review, Susan. We are happy our website was easy to use!
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thank you for your review, Joseph. We are happy you had a good experience! Thanks for recommending us!