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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
After a very long description of what I needed the reservation was still booked wrong. Company was not willing to correct the problem.
Doing the reservation on line was very easy and easy to find
Have a memorial on date set
Thanks for your review, Cecil. We are happy you had a good experience booking online.
Great. Was happy we could get in the tiny house
We love visiting spirit mountain
It was on the web page, made it easy
Enjoyed staying in the tiny house # 24
Thanks for booking with us, Claudia!
Quick and easy to use. Would recommend this to others
Thank you for your review, David. We are happy you had a good experience! Thanks for recommending us!
This site is very deceptive. It looks like you're on the hotel website but you're not. You are definitely not getting a deal. It's cheaper elsewhere.
I called to ask a question about the room before booking online. I was then hard pressed to book on the phone and the woman on the phone made it seem like it would be less. However, it wasn't it was actually going to be 7 dollars more, a small price difference but a difference none the less. I only had to click "reserve" to book it online and it was 7 dollars cheaper. She kept hassling me to book it on the phone because it's only a small difference and " it's her job". I really felt pressured and it made no sense to push me. It makes me never want to use this site again. After reserving the room online I then realized I overpaid by 30 dollars.
It was 30 dollars cheaper on hotels.com. It's ultimately my fault. I should have checked another site. I was in a hurry and I felt pressured by the woman on the phone and just booked online and told her I wouldn't book with her over the phone.
I shouldn't have booked through the site either after the phone conversation. Lesson learned.
To book a hotel
I am sorry to read about your experience. Reservation Counter/Desk is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Very reasonable rates on the reservation desk website
Very reasonable rates
Thanks for your review, Sherry. Our goal is to provide our customers with the best rates possible.
Everything was easy to book and got confirmation right away in no time.
Thank you for your review, Balkirat. We are happy the booking process was easy! That’s great you received your confirmation in a timely manner!
Fast and user friendly. No glitches. Was able to locate what I needed without any hassles.
Quick and easy.
Thanks for your review, Shawn. We are happy you had a good experience using our website.
Making this reservation was so easy! Looking for ward to our stay,
Thanks for booking with us, Stephen. We hope you enjoy your stay!
Very easy booking. Simple and straightforward to use.
Thank you for your review, Courtney. We are happy the booking process was easy!
Easy. Took only a few minutes. No problems. I could navigate the system smoothly.
I searched google to find the hotel and once there, this was on top!
Search engine found you first!
You're welcome! Thank you for your review, Marilyn. We want you to have the best experience possible booking with us!
Easy booking. Placing the reservation was quick and simple.
Thanks for your review of the booking process, Robert.
Very quick and easy reservation. Had my confirmation within moments and able to print hard copy right away
On hotel website
Thank you for your review, Janet. We are happy the booking process was easy!
Very quick and user friendly... made it very easy to make my reservation
It was the option given to me on the website
Stayed here several times
Thanks for your review, Elizabeth. We are happy you had a good experience using our website.
Describe what experience? I can do that after my experience with the hotel
Thanks for booking with us, Judy. We hope you enjoy your stay!
When I reserved the room with a Whirlpool about a week ago for Feb 04 and I arrived at the location from Ohio at 8pm and was told my room wasn't ready yet and it wouldn't be for about another hour so then I arrived back in about 2 hours and they said it was ready, So I went to my room and found that about 3 of the lights in the room wasn't working including the one over the Whirlpool and then noticed the tub wouldn't hold the water at all so then after that I wanted my refund for the room back and they tried to give me a another room but didn't have a Whirlpool in it so I didn't take it and ended up having to drive back home in Ohio and was not happy at all.
Products used:
nothing
I'm sorry to read about your experience, John. You may want to contact the hotel with concerns about their property. We are an independent travel booking agency and don't have access to hotel information and property. Please feel free to also contact our escalations team at support@reservationdesk.com.
Quiet and very clean satisfied with our stay and would possible stay again
Need a room quickly
I have often wondered about the hotl
Thanks for booking with us, Agatha!
Stayed once before. The rooms are clean and spacious. Beautiful view of the river.
I'll definitely be back.
Looking for a weekend away with the hubby. There’s so much to do and everywhere you look is a gorgeous view!
The website showed all the information I needed to make my room selection and reservation. No problems encountered!
Website took me to this site.
One month, 8 calls, still not get refund. Horrible service. I suggest everyone not using this company anymore.
Products used:
Booked hotel through this company.
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Quick & Painless
Easy to navigate website, took minutes to complete and had almost instant confirmation via. Email.
Richard, Thanks for your review of the booking process.
The online presentation was misleading…you should disclose that the booking price does not include a service fee.
Never tried before
Jan C, sorry for the experience you had. I will share this feedback with our team. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Never tried before
Great experience at the hotel. Nice and clean place with good room service. The beds are so comfortable.
Need vacation
Prefer to book this way.
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thanks for your review, Jim. I’m sorry your reservation was booked incorrectly. We would like to look into your situation further. I will share your information with our customer service manager so we can find a solution to your situation. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager