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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
Super easy process to make a reservation. Looking forward to our stay!
Thank you for your review, Dennis. We are happy the booking process was easy!
I found the information I needed to book some rooms.
Thanks for your review and feedback, William. We hope you enjoy your stay!
It was easy to pick the kind of room I wanted. It was quick
I want to make sure my reservation is confirmed.
I had no choice.
Thank you for your review, Gloria. We are happy the booking process was easy!
Good, clean motel. The pricing is good and the staff are friendly and helpful.
Thanks for booking with us, Scott!
It was a little bit confusing to navigate. I would prefer a person to speak with.
It’s easier
Marilyn, we apologize for any confusion with our website. Thanks for your feedback. We have live agents available 24/7 if you need assistance. You can call us at 800-434-1659.
The web site was easy to navigate. This survey is not as friendly as the website.
Thanks for your review and feedback, Mikeal. We are happy our website was easy to use!
Excellent customer service! Very friendly and kids are excited for the pool.
Thanks for your review, Julieann. We love providing excellent service to our customers.
Easy to book the room on online. User friendly in every way
Easy to use
Cost effective and rooms that I wanted
Thanks for your review, Heather. We are happy you had a good experience booking online.
It was an easy and quick process! Self explanatory and secure!
U had heard about it from friends
Thank you for your review, Patricia. We hope all of our customers have a QUICK and EASY booking experience!
I was able to make my reservation and got the room I wanted
Thank you for your review, Mark. We want you to have the best experience possible booking with us!
Very helpful! I would recommend to other people looking for a place to stay.
It was convenient!
Thanks for booking with us, Karrie. We hope you enjoy your stay!
I always stop at Gainesville on the forest leg of the trip. Always good experience.
Thanks for booking with us, Steve. We hope you enjoy your stay!
The system would not accept my AMEX code
Other than that, I could navigate the site easily and view the properties.
The need to find lodging for Rotary Convention
Hopefully it is a decent hotel that is close to the conference.
Thanks for your review, Mahala. We are happy you had a good experience using our website.
Need to find lodging for Rotary Convention
Quick and hassle-free. Very logical pathway to setting dates and getting the type of room we wanted.
Stayed here a few years ago and really enjoyed it. Reserving today for upcoming trip
Good experience. Had a screen freeze and had to start again. Thankfully the waived service fee remained.
Saved money
Julie-Ann, Thanks for your review of the booking process. V
Easy all went well, the process was easy just go to the website click give me information come from a credit card and Lala
Because of covid-19
Thank you for your review of the booking process.
Easy all went well.
Easy to get a room on the days I need to be in your town. After coming in from Charleston with my new Bishop.
Get a room next weekend.
Taxes and fees amount to more than half the room rate. That's crazy. I see no breakdown of extra costs above stated room rate.
Web search took me there.
Thank you for taking the time to let us know about your experience. The prices quoted are directly from our hotel suppliers and can change as demand for rooms increases. Taxes and fees are dictated by the hotel suppliers and are not itemized when we receive them. Your total price includes taxes and fees required to complete your reservation. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Was fast and easy to reserve a room, staying overnight for my husband's birthday and looking forward to our stay. The hotel looks beautiful.
Ease of sit
Making reservations with my cell phone was frustrating in selecting the dates for the reservation. I went to my computer and all is well.
Not blaming anyone, I am thankful for the one night. It's my fault, should have booked earlier.
This is what popped up when I clicked on hotel reservation.
Thanks for booking with us, Jeanette!
I booked online hoping everything will go as planned
Thanks for booking with us, Julie. We hope you enjoy your stay!
It was quick and easy to use.made the process seem less.
Thank you for your review, Cynthia. We hope all of our customers have a QUICK and EASY booking experience!
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thank you for your review, Eric. We are happy you had a good experience!