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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
I needed to cancel and found out it was non refundable.
I will review after our stay but my experience so far has been good.
Thank you for your review, Marsha. We are happy you had a good experience!
Great place to stay We have stayed here several times and were always satisfied
Thank you for your review, Sarah. We want you to have the best experience possible booking with us! Enjoy your stay!
Multiple reservations to same location at a different date.
Less expensive than using hotel site.
Needed to book hotel for trip.
Thanks for your review, Jill. We are happy our website was easy to use!
It was very easy to do online. No issues! Thank you!
Thanks for your review, Leona. We are happy you had a good experience booking online.
Well described services after entering reservation dates
It appeared automatically after choosing a hotel
It appeared after choosing required dates
Thanks for booking with us, Maureen. We hope you enjoy your stay!
I was able to reserve the hotel. I had a great experience.
Thank you for your review, Marjorie. We want you to have the best experience possible booking with us!
Quick easy process and I'm computer challenged. Hope the cost of the room is correct, stayed there early in the month and it was cheaper
I did it on line
Thank you for your review of the booking process.
Quick and easy reservations. Looking forward to the trip and making it easy helps.
It seemed to be the right time
Thank you for your review, Paul. We hope all of our customers have a QUICK and EASY booking experience!
Initially wouldn't accept my email/password combination, and wound up in a Mobius loop attempting to enter a new password.
Easy to use responsive to requests accurate quality facilities
Use it all the time
Thanks for your review, James. We are happy our website was easy to use!
Used before
It was very easy. It did not take long to get my Reservation.
Thank you for your review, Brian. We are happy the booking process was easy!
Service was outstanding and the website was great!
Thank you for your review, Alan. We want you to have the best experience possible booking with us!
Good that they check if you received your reservation. Thank you.
You're welcome! Thanks for booking with us, Nicholle!
It was super easy to book online and I received my booking confirmation quickly.
It was convenient.
Thanks for your review, Ellen! That’s great you received your confirmation in a timely manner!
Easy to use
Surveys annoy me
Please don't ask again
Attached to motel website
Thanks for taking time to rate us and leave a review, Christine.
It was good and easy to use, I highly recommend this site
It's the site for the hotel
Thanks for your review, Myles. We are happy you had a good experience using our website.
Quick and easy to use. I don't have a lot pf additional comments to get to the required 50 characters.
It was convenient.
The layout is good; ease of use. Overall a good experience. Compared to other booking sites, Residence Inn is excellent.
Recommended by relative
Deborah, Thanks for your kind words. We love hearing from our customers.
A quick and easy experience. We have stayed in this hotel a few times and it has always been enjoyable.
It seemed like the best website.
Sonia, Thanks for your review of the booking process.
Booking the reservation was very easy. Better than working through a booking agency which has become less and less convenient.
Like the fact the lodge has its own website to book rooms without having to mess with booking agencies. Have found this works much more efficiently.
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thanks for your review and feedback, Thomas. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. Often, the bookings are nonrefundable to lock in a special rate. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager