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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
Experience was ok with making my reservations, but was unhappy not knowing that parking was not included.
So far so good. Making the reservation was fast and easy and the confirmation came through immediately.
Thought it would be best to go directly through hotel.
So far so good. I haven't check'd in yet, so...
In the meantime, you say I need 50 somethings to continue, so I babble
Easy to use and book! Clear information about rooms and availability. Simple to select room and checkout.
Information about hotels and ease of booking.
I just am not comfortable with the way this site works. I was not sure I was on the site I wanted to be on.
Needed to make this reservation
Thank you for your review and sharing your experience. We will pass this feedback along to our development team. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Needed to make this reservation
It was quick and easy. The site was easy to navigate and the time it took to complete the transaction was quick.
Easy to use.
Thank you for your review of the booking process.
The process was simple and easy, however the internet was slow that day so the process was a little frustrating.
It was the only choice.
Thank you for your review of the booking process.
Good service good staff, need a ramp to go to the restaurant had to go through the kitchen with a wheelchair
It popped up
I will appreciate more details about the room. I will have appreciate more details about the extra fees.
More security.
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
It was easy to make my reservation. It was easy to make my reservation. It was easy to make my reservation. Thank you.
Quick and easy to complete on line booking. Site was easy to maneuver. We would recommend this as a way to do bookings in the future
Raymond, Thanks for your review of the booking process.
Last minute reservation. Easy to reserve room for days we wanted. We usually stay at Holiday inn but they weren't available for one of the days.
Referred by Holiday Inn site where we usually stay. They were booked.
Good, quick response. Price in this day and time is decent, I've stayed there before it was pleasant. Thanks.
It is upsetting that you are charged a change/cancel fee, even when request made within 24-hours of making reservations!
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Referral from My daughter.
First and only time I will use this site. Hidden fees were killer. Way to much money for so little service.
Wrong weblink used. I was in a hurry and miss-clicked. Didn't catch until after the process was complete.
Accidental.
Thank you for taking the time to let us know about your experience. The prices quoted are directly from our hotel suppliers and can change as demand for rooms increases. Taxes and fees are dictated by the hotel suppliers and are not itemized when we receive them. Your total price includes taxes and fees required to complete your reservation. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com
So far so good. See how the stay is.
Location. Price. Reputation.
Price is always an issue. I am looking for the best price/value relationship. This time, Drury Inns had it.
Time factor. How long it takes to navigate and book a reservation is important.
Time factor
It was fair, very easy to use and comprehensive. I think the pictures helped with my decision making.
For the experience.
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Thought I was booking directly. Charged 14$ service fee and double taxation on 165$ room. Not impressed
Tip for consumers:
Do not book through them....ever!
Products used:
Motel booking
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Absolutely horrendous experience. Constant redirecting to avoid customer service and problem solving.
Thanks for bringing this to our attention. I will share this feedback with our team so we can look into this. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Fantastic though I would've like to see more pictures of the rooms I'm not sure what your room we are getting so they're all very nice
It’s the first one that came up and it was great thank you
I would have liked to seen more available rooms is this the only one avaliable that weekend
Easy reservation, no glitches, however was a bit surprised about taxes and fees bringing the price up, but I guess that is standard practice?
Easy prompts and fast booking!
Return visit to this Resort... Great get away!
Beautiful Live Jazz Music in Lobby area
Was not provided with an opportunity to use discounts such as 1. Senior, 2. AARP, 3. AAA. Sure would have been nice.
Thank you for your review and sharing your experience. Some hotel reservations have discounted rates for AAA and AARP members. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available, unfortunately. We wish these discounts were always available.
Quick easy reservation process. A lot of choices. Perfect price. Better than my RCI, booking.com. Travelocity, kayak or priceline
Perfect price. Better than my RCI, booking. Com. Travelocity, kayak or priceline
Super easy, user friendly. Surveys should accept what is entered, this just about ruined the good experience.
Referred by a friend
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thanks for your review of the booking process.