- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
Very easy and had all the information I needed. I didn't have to contact anyone with any questions.
I really like staying at Sophie's Station when I am in FBX for work. It is close to the office the rooms are clean, the staff are considerate.
Because it worked very well the last time I used it.
So far so good. I have been to this website before and had no trouble booking a room.
Website is definitely user friendly! Easy to book and can't wait for my visit to NYC in September!
Ease of booking but was curious do you offer a senior or AAA discount?
I first phoned Kept me on hold for 15 minutes! Than he didn't help me and hung up!
Faster than phoning
Sorry for the experience you had. We are always happy to help our customers. If you’d like more help with your reservation, please contact our escalations team at support@reservationdesk.com
Faster than phoning
Quick and easy. Wish there was a spot to put my CAA membership in there for the discount
Need a room and its close to where we want to go
So far so good! It seems like a great service. I much look forward to my stay there.
It seems like great service
Very easy process making my reservation. L tried other sites and l did not like them. Good job!
It seems efficient.
Mercedes, Thank you for your review. We appreciate the time you took to share your experiences and thank you for choosing Reservation Desk for your travel plans.
The reservation desk was fast and easy to use. I was emailed all information in a timely manner.
Thank you for your review of the booking process.
‐--------------------------------------------------
Simple to use
Thank you for choosing to book with us, Barbara. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
So far it's been easy. I haven't stayed in the room yet so really can't answer this.
Needed to book a room at the Inn in Madras for my sister in laws celebration of life.
Barbara, Thanks for your review of the booking process.
Tried the phone booking number but hopeless. Only 1 guest not 2. Keep changing but no dice.
Can't find actual phone number for hotel
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
So smooth and easy to use. I'm fascinated by the simplicity and intuition that this site provides.
In the mood to plan for the spring getaway
So far I feel Informed and had fast registered room experience and was able to read reviews
I liked the way it was set up and all Information I was able to read
Thank you for your review of the booking process.
This is quick and easy. Love it. I come straight to the point. No need to BS
Book while rooms are available
Robert, Thanks for your review.
Easy to reserve my room and at a great price too. Thank you for an easy experience.
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Easy to use and good details. Easier than other sites i looked at and explained prices better
Ease of use
After I booked got several notices about rates much less than I paid--soon as I find another motel I will cancel
I'm sorry about your experience with us, Joseph. We want our customers to have the best experience and rates possible when booking travel with us. If you’d like more help with your reservation, please feel free contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Good deals! Volvería a reservarlo. Ofrecieron lo que yo buscaba. Y tenían la disponibilidad que yo necesitaba. Volvería a elegirlos. Espero disfrutar de la estancia con mi familia.
Thanks for your review, Sulybeth. We want our customers to have the best rates possible.
DO NOT USE THIS COMPANY. TAKE AND EXTRA MOMENT AND CALL THE HOTEL DIRECT. THEY TRIED TO INVOKE A CANCELLATION FEE. NOT COOL!
Paul, sorry for the confusion. We are required to follow the terms and conditions as well as the cancellation policies that the hotels’ establish in the booking system. These policies are highlighted before customers complete their booking online or shared by our agents with customers booking on the phone. These policies may differ from those on reservations booked directly at the property. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
So incredible, oh my god I can't believe it I think it's going to make me...
Best not screw me after the fact... but... I mean it came up on a search, I guess I thought I was on the hotel's site itself... hmm...
Thanks for your review, Sean!
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
That's great! Thanks for your review, Amanda!