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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
Great hotel, great prices and EZ check in and out =! I LOVE THIS PLACE! Clean, quiet, free breakfast, and the staff are THE BEST! THANK YOU!
I LOVE to stay here VERY nice People and Great rooms
Very easy to book and I love this hotel! Had to secure a room fast due to incoming storm!
Heather, Thanks for your review of the booking process.
Great rate. Easy to book. I was able to choose from multiple hotels.
Found the best rate
The reservation process was quick and easy. I'm unsatisfied with the nagging survey.
Robert, We appreciate for your review!
East process and I would recommend the use of the system to anyone.
Hotel looked great!
Easy to book... no problems... should have place to indicate having a dog
Easy to make the reservation. The information was clearly spelled out for us!
Thank you for your review of the booking process.
All good for now. Easy to contact and do business; would do again
What's my choice?
James, Thanks for your review of the booking process.
Rooms look great and so are the rates
Great site to reserve on
Looked like the best way to reserve
Janet, Thanks for your review of the booking process.
Easy and very efficient. Making a reservation was simple and everything explained clearly.
Great option.
Genealogist. Looking forward to the history of the town and Washing ton County
Quick and easy to use this site. That's all I have to say.
Thanks for your review of the booking process.
The system was extremely easy to use. I've recommended it to family members.
Your site is very easy to navigate. Thanks for making it so easy.
Referred by family for upcoming wedding.
Easy to select room, a little on the expensive side as I do have AARP and there was nothing on the site to select any discounts.
Needed for a night stay for bowling tournament
Beverly, Thanks for your review.
The site was user friendly and very easy to complete the reservation process.
Have plan in that area.
Quick and easy to book, received a confirmation immediately on email and text.
Cheaper rates
This site was very easy site to navigate and did not take long.
Always wanted to stay at Congress Hall
Joanne, Thanks for your review of the booking process.
Excellent the booking process was excellent. Please don't make me type long explanation
Marchane, Thanks for your review of the booking process.
Very speedy booking. No hassle. Great! Follow up to confirm booking was prompt.
Needed accommodation for a visit to Courtney.
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Deborah, Thanks for your review of the booking process.