• Reservation Desk

Reservation Desk

Write a Review

Overview

Reservation Desk has a rating of 4.5 stars from 5,881 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.

  • Quality
    2787

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91.5%
Positive
3,901
Neutral
143
Negative
220

Instant Feedback

48,587 reviews

67
See all photos
How would you rate Reservation Desk?
Top Positive Review

“Birthday trip”

Ellen S.
9/25/24

Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.

Top Critical Review

“Not your Hotel's Website!”

Scot R.
9/28/24

Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.

Reviews (5,881)

Rating

Timeframe

Other

Reviews that mention popular keywords

reservation desk (536) reservation process (479) booking process (244) credit card (190) web site (317) hotel room (76) booking experience (170)
Thumbnail of user stephenw1387
1 review
0 helpful votes
  • Send Message
December 11th, 2021
Verified purchase

Would be nice to know more about the hotel, its bars and restaurants

Reason I chose this business:

Did I have a choice?

Thumbnail of user rogerk314
1 review
0 helpful votes
  • Send Message
April 14th, 2022
Verified purchase

Very quick and easy to use. I would definitely reserve again

Thumbnail of user jeffreys1939
1 review
0 helpful votes
  • Send Message
April 14th, 2022
Verified purchase

Excellent service and user-friendly room reservations

Reason I chose this business:

I chose the reservation desk to get information about the different tower types.

Thumbnail of user michaelf3421
1 review
0 helpful votes
  • Send Message
April 13th, 2022
Verified purchase

Quick, easy, no hassle
Easily understandable
Simple to follow

Thumbnail of user donnaw1830
2 reviews
0 helpful votes
  • Send Message
April 12th, 2022
Verified purchase

Very easy to do, options were clear & direct. I didn't encounter any confusing questions

Reason I chose this business:

Very convenient

Thumbnail of user lindab4161
1 review
0 helpful votes
  • Send Message
April 11th, 2022
Verified purchase

Easy to book. Reasonable rates. Easily accessible. Looking forward

Thumbnail of user jessicab2353
2 reviews
0 helpful votes
  • Send Message
February 7th, 2022
Verified purchase

Stayed before at Cabana Shores & Loved it! Great Service!

Reason I chose this business:

It was quick and easy!

Thumbnail of user sharons2583
1 review
0 helpful votes
  • Send Message
April 10th, 2022
Verified purchase

Easy check-in & follow up.
Very convenient and accommodating.

Thumbnail of user dinom57
1 review
0 helpful votes
  • Send Message
April 9th, 2022
Verified purchase

Our experience was Very easy to use and timely. We had never used the Reservation Desk.

Reason I chose this business:

Offer was shared

Thumbnail of user donb874
1 review
0 helpful votes
  • Send Message
April 7th, 2022
Verified purchase

Excellent friendly service… fast and easy but didn't save

Reason I chose this business:

Price and speed

Thumbnail of user marylouc36
1 review
0 helpful votes
  • Send Message
April 9th, 2022
Verified purchase

Not a regular online user but this was easy... good for me... thanks to y'all

Reason I chose this business:

info on website led me to this site

Thumbnail of user gordonb311
1 review
0 helpful votes
  • Send Message
April 8th, 2022
Verified purchase

Easy to decide from the many options available for my reservation

Reason I chose this business:

Offered the best option

Thumbnail of user douglash657
1 review
0 helpful votes
  • Send Message
April 8th, 2022
Verified purchase

Good, but you should show what beds are provided in the room

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Thank you for your review and sharing your experience. We receive our information from the hotels we book for directly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.

Thumbnail of user willowh8
1 review
0 helpful votes
  • Send Message
February 5th, 2022
Verified purchase

Awesome! It was easy and didn't take a lot of time

Reason I chose this business:

It’s what came up when I searched ‘Grama’s Inn Prince George

Thumbnail of user rond522
1 review
0 helpful votes
  • Send Message
April 7th, 2022
Verified purchase

Prompt service and ease of finding phone number to the reservation desk.

Reason I chose this business:

To save money

Thumbnail of user anthonyj862
1 review
0 helpful votes
  • Send Message
April 7th, 2022
Verified purchase

Great! Thank you for providing the service. Awesome.

Thumbnail of user ericw1488
1 review
0 helpful votes
  • Send Message
April 6th, 2022
Verified purchase

Was Easy to do. No problems doing it right online thank you

Thumbnail of user carmineg19
1 review
0 helpful votes
  • Send Message
February 5th, 2022
Verified purchase

Easy to book.No problem using this service. Thank you.

Reason I chose this business:

Hate to use "hotel" service sites like booking.com

Thumbnail of user robertm5447
1 review
0 helpful votes
  • Send Message
December 5th, 2021
Verified purchase

Great experience I won't be entering 50 characters

Reason I chose this business:

Quick and easy

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Robert, Thanks for your review.

Thumbnail of user kathleenl1110
1 review
0 helpful votes
  • Send Message
April 6th, 2022
Verified purchase

Easy and convenient. Looking forward to our stay at the Inn!

Reason I chose this business:

Convenience

Thumbnail of user celiar63
1 review
0 helpful votes
  • Send Message
April 6th, 2022
Verified purchase
• Updated review

Great experience so far, we have our reservations for tomorrow.

So far it's good
April 4th, 2022
Verified site experience
• Previous review
Thumbnail of user teresas1258
1 review
0 helpful votes
  • Send Message
February 4th, 2022
Verified purchase

Booking was quick and easy. I hope my stay will be even better.

Thumbnail of user abdull24
1 review
0 helpful votes
  • Send Message
April 5th, 2022
Verified purchase

Great services, offers and website, easy to navigate

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Thank you for your review of the booking process.

Thumbnail of user traceyb443
1 review
0 helpful votes
  • Send Message
April 5th, 2022
Verified purchase

Stayed there before. Nice clean safe. Have always liked this place

Reason I chose this business:

Because I'm in Red Wing MN

Thumbnail of user erict908
1 review
0 helpful votes
  • Send Message
February 2nd, 2022
Verified purchase

Very efficient. Easy to book. Thank you for such good service.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.

Company Representative

Thumbnail of user rachaelf70
Rachael F.
Typically responds within 3 days

How do I know I can trust these reviews about Reservation Desk?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Reservation Desk?