• Reservation Desk

Reservation Desk

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Overview

Reservation Desk has a rating of 4.5 stars from 5,880 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.

  • Quality
    2787

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91.5%
Positive
3,900
Neutral
143
Negative
220

Instant Feedback

48,576 reviews

67
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How would you rate Reservation Desk?
Top Positive Review

“Birthday trip”

Ellen S.
9/25/24

Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.

Top Critical Review

“Not your Hotel's Website!”

Scot R.
9/28/24

Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.

Reviews (5,880)

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Reviews that mention popular keywords

reservation desk (536) reservation process (479) booking process (244) credit card (190) web site (316) hotel room (76) booking experience (170)
Thumbnail of user joycej416
1 review
0 helpful votes
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June 20th, 2022
Verified purchase

Favorable Experience. Booking was easy. Price reasonable. Thank you.

Reason I chose this business:

I was led through search

Thumbnail of user sharonb2209
1 review
0 helpful votes
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March 11th, 2022
Verified purchase

Easy to use and surprisingly quick. Got just what i wanted

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Sharon, Thanks for your review of the booking process.

Thumbnail of user frederickc175
1 review
0 helpful votes
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March 12th, 2022
Verified purchase

This was very easy to understand and use. Hopefully all will be well when we arrive.

Reason I chose this business:

It just popped up and why not. I will try and hope all works out.

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Frederick, Thanks for your review of the booking process.

Thumbnail of user tylerl228
1 review
0 helpful votes
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January 11th, 2022
Verified purchase

Easy to use. I would highly recommend using the online booking process.

Thumbnail of user marys4415
1 review
0 helpful votes
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March 11th, 2022
Verified purchase

Appreciate you, the process was seamless and clearly directed.

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Mary, Thanks for your review of the booking process.

Thumbnail of user romulog7
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

Very easy to booking a room, Hopefully I spend good vacation in this hotel

Reason I chose this business:

Get in time

Thumbnail of user markp2165
1 review
0 helpful votes
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March 11th, 2022
Verified purchase

Very easy site to use and appreciated the waived fee

Reason I chose this business:

Wanted to try the new Hotel and Casino

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Mark, Thanks for your review of the booking process.

Thumbnail of user haroldj168
1 review
0 helpful votes
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June 15th, 2022
Verified purchase

Online interface seems quite convenient. The B&B was great.

Reason I chose this business:

Seemed like the quickest way to book

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Thank you for your review of the booking process.

Thumbnail of user samuelm544
2 reviews
0 helpful votes
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June 15th, 2022
Verified purchase

Easy! Good detailed description of the rooms available.

Reason I chose this business:

Attending a funeral in Tucson next month

Thumbnail of user richardb3835
1 review
0 helpful votes
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March 11th, 2022
Verified purchase

Easy on-line booking. Confirmation quickly followed.

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Richard, Thanks for your review of the booking process.

Thumbnail of user hanyh16
1 review
0 helpful votes
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June 14th, 2022
Verified purchase

I was impressed dealing with reservation desk, very good

Thumbnail of user daniellep519
1 review
0 helpful votes
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March 10th, 2022
Verified purchase

Easy to use and cancellation policy is great. Booked.

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Danielle, Thanks for your review of the booking process.

Thumbnail of user royalj7
1 review
0 helpful votes
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November 20th, 2021
Verified purchase

Easy instructions to follow without any website problems.

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Royal, Thanks for your review of the booking process.

Thumbnail of user yunaidisj
1 review
0 helpful votes
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September 5th, 2022

Me gusto mucho este motel una atención divina, el servicio espectacular me volvería a quedar otras vacaciones. Mis hijos y Mi familia les encantaron pude celebrar el cumpleaños de mi esposo súper. La dueña Lorena es muy servicial y siempre está pendiente de los huéspedes. Me encanto la plata y la piscina hermosa y limpia

Tip for consumers:
Venir en familia y pasarse toda una semana tienen una ubicación especial me encanto el sitio los trabajadores y la dueña Lorena muy servicial y una limpieza increíble

Products used:
Todos ,un excelente hotel

Service
Value
Shipping
Returns
Quality
Thumbnail of user magdalenc3
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

Blah blah blah blah blah blah blah blah blah blah blah

Quality
Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for leaving a 5-star rating, Magdalen! Your positive feedback is greatly appreciated, and it motivates us to continue providing the best service possible. We look forward to serving you again in the future!

Thumbnail of user dennisc1541
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

Mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for leaving a 5-star rating, Dennis! We look forward to your next booking with us!

Thumbnail of user lawrencep529
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

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Reason I chose this business:

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Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for leaving a 5-star rating, Lawrence! We look forward to your next booking with us!

Thumbnail of user nicolem2792
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

Ghgggggggggggggggggggggggggggggggggggggggggggggggggg

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for leaving a 5-star rating, Nicole! We look forward to your next booking with us!

Thumbnail of user duwaynes9
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

Great stuff helpfullllllllllllllllllllllllllllllllllllllllllllllllllllllllllll

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thanks for your review, Duwayne. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!

Thumbnail of user davidm6968
1 review
0 helpful votes
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February 17th, 2022
Verified purchase

No-nonsense. No problem, No-nonsense. No problem, No-nonsense. No problem, No-nonsense. No problem, No-nonsense. No problem, No-nonsense. No problem, No-nonsense. No problem, No-nonsense. No problem, No-nonsense. No problem, No-nonsense. No problem, No-nonsense. No problem, No-nonsense. No problem, No-nonsense. No problem, No-nonsense. No problem,

Reason I chose this business:

Class Reunion party next door At McClellan Officer's Club

Thumbnail of user jamesl4960
1 review
0 helpful votes
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May 2nd, 2024
Verified purchase

...

Quality
Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for leaving a 5-star rating, James! Your positive feedback is greatly appreciated, and it motivates us to continue providing the best service possible. We look forward to your next booking with us!

Thumbnail of user samuelp846
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

Great!?!?!?)$&&'bffghtgbkfrfuhvffggjhgvghgggggggggggggggggggggggggvgggggggg

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for taking the time to share your feedback regarding the booking process, Samuel. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!

Thumbnail of user anap595
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

Buen precio y comodidad fácil de reservar y ahí muchas ubicaciones

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Gracias por reservar con nosotros, Ana.

Thumbnail of user susand3447
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

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Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for leaving a 5-star rating, Susan! We look forward to your next booking with us!

Thumbnail of user rl396
1 review
0 helpful votes
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March 30th, 2024
Verified purchase

Je vais refaire des réservations avec vous, car ca été facile et rapide et j'ai eu des bons prix.

Reason I chose this business:

Internet me l’a suggéré

Quality
Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Merci d'avoir réservé avec nous!

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From the business

Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.

Company Representative

Thumbnail of user rachaelf70
Rachael F.
Typically responds within 3 days

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