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Reservation Desk has a rating of 4.5 stars from 6,342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 3rd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
52,702 reviews
Easy and quick. Ideal for planning on the go. Our stay was welcomed by a very nice host at the front desk, who made us feel welcomed and quickly had us entered and gave us extra towels at my wife's request. The hotel has been renovated since our last visit, and the halls are still being worked on. The rooms have new desks and counters and paint. The shower and bathroom are still more than adequate. Overall, this our preferred hotel to stay at when visiting Nanaimo.
Their call agent made a false promise that water park tickets are covered as part of hotel reservation. Infact it was not and we had to pay from our pocket on the hotel counter. Pls be very very careful while dealing with these cheaters/scammers.
Very easy to use didn't realize there was a fee involved
Date of experience: December 14, 2021
Quick and easy didn't have any problem getting to what I wanted
Date of experience: December 14, 2021
Thank you for your review. We appreciate the time you took to share your experiences and thank you for choosing Reservation Counter for your travel plans.
This site is efficient and easy to navigate thank you!
I wanted a refundable booking
Date of experience: May 24, 2022
You guys rock! Love the hotel and staff is amazing!
Booking romantic getaway
Date of experience: April 21, 2022
Great experience so far, we have our reservations for tomorrow.
Date of experience: April 6, 2022
Date of experience: April 4, 2022
Very Quick and Easy. Received everything right away
Date of experience: July 21, 2022
Thank you for your review of the booking process.
Great website clear and concise. Rates were $10 cheaper than Booking.com
Great rates and availability
Date of experience: April 4, 2022
Thank you for your review and sharing your experience. Like many booking agencies, we charge a service fee to be able to provide 24/7 customer support. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Great rates
Date of experience: April 3, 2022
Smooth booking process from start to finish. Hoping all goes well.
Date of experience: March 31, 2022
Thank you for your review of the booking process.
Good until I got billed over $14.00 to do the booking
I thought I was dealing directly with the hotel
Date of experience: March 5, 2022
Thank you for your review and sharing your experience. Like many booking agencies, we charge a service fee to be able to provide 24/7 customer support. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Date of experience: March 4, 2022
Lots of good reviews. Reasonable rates. Easy booking.
Cheaper than Expedia.
Date of experience: March 15, 2022
Martin, Thank you for your review and sharing your experience. We love hearing from our customers.
Easy to book which I absolutely love. The photos are awesome.
Having a family reunion in Rockdale
Date of experience: March 4, 2022
Donna, Thanks for your review of the booking process.
Experience went well. Found booking a suite through your site easy to navigate.
I have previously booked through here.
Date of experience: March 15, 2022
William, Thanks for your review of the booking process.
It was easy to find a hotel and book the reservation.
Date of experience: February 28, 2022
Awesome! Great experience and saved along of money.
Appeared in my search
Date of experience: February 28, 2022
Great tool, got discount immediately for the first night
Suggested as soon as I started booking
Date of experience: February 14, 2022
Claudia, Thanks for your review of the booking process.
Would have been nice to see the total price including fees and taxes!
I want to visit my granddaughter... feel like I'm being GOUGED!
Date of experience: February 1, 2022
Thank you for your review and sharing your experience. We receive our information from the hotels we book for directly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Easy to review accommodations and book an online reservation.
It popped up so I checked it out
Date of experience: January 23, 2022
Easy booking. Web site is well organized. Kudos to the designer.
No specific reason
Date of experience: May 28, 2022
Easy for booking will follow up once we have stayed in hotel
Date of experience: May 28, 2022
Thank you for your review of the booking process.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thank you for taking the time to let us know about your experience. The prices quoted are directly from our hotel suppliers and can change as demand for rooms increases. Taxes and fees are dictated by the hotel suppliers and are not itemized when we receive them. Your total price includes taxes and fees required to complete your reservation.