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Reservation Desk has a rating of 4.5 stars from 6,333 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 3rd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
52,656 reviews
Easy and quick. Ideal for planning on the go. Our stay was welcomed by a very nice host at the front desk, who made us feel welcomed and quickly had us entered and gave us extra towels at my wife's request. The hotel has been renovated since our last visit, and the halls are still being worked on. The rooms have new desks and counters and paint. The shower and bathroom are still more than adequate. Overall, this our preferred hotel to stay at when visiting Nanaimo.
Their call agent made a false promise that water park tickets are covered as part of hotel reservation. Infact it was not and we had to pay from our pocket on the hotel counter. Pls be very very careful while dealing with these cheaters/scammers.
So easy to follow and understand, please keep up the great work.
I heard good things about you hotel
Date of experience: January 4, 2022
Very easy to booking a room, Hopefully I spend good vacation in this hotel
Get in time
Date of experience: June 17, 2022
Online interface seems quite convenient. The B&B was great.
Seemed like the quickest way to book
Date of experience: June 15, 2022
Thank you for your review of the booking process.
Always a pleasant experience! Customer service is A+.
Date of experience: April 26, 2022
It was good. Never give 5 stars as always room for improvement
Coming to visit daughter. Designated smoking area. Please give room closest to this area
Date of experience: April 22, 2022
Thank you for your review of the booking process.
Need rooms close/adjoined together wish there was a option for that.
Was on hold over 6 mins twice, I didn't have time to hold any longer.
Date of experience: March 18, 2022
We apologize for the hold time you experienced. We are always happy to help our customers and sometimes we do experience a lot of calls. If helpful, please note our email address at support@reservationcounter.com or support@reservationdesk.com.
Date of experience: March 15, 2022
I WAs able to book fast on this site. Expedia would not let me.
Expedia would not let me book my reservation.
Date of experience: March 16, 2022
The website was pretty straight forward and easy to navigate.
Date of experience: March 16, 2022
Scott, Thanks for your review of the booking process.
Reservation process was easy! Super user friendly and cheaper to book on website
Cheaper to book straight through the website
Date of experience: March 17, 2022
Kaitlyn, Thanks for your review of the booking process.
Cost me $41.00 more than booking with hotel direct
Claimed to be cheaper
Date of experience: February 24, 2022
Thank you for your review and sharing your experience. We receive our information from the hotels we book for directly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Date of experience: February 23, 2022
Nothing personal, I just much prefer dealing with humans. :o)
No other option for booking.
Date of experience: February 25, 2022
Diane, Thanks for your review of the booking process.
Difficult to find room on dates preferred
Rooms available & booking was fast and easy
Thought would be quick
Only site where room were available
Date of experience: July 10, 2022
Thank you for your review of the booking process.
Thought would be quick
Date of experience: July 9, 2022
It's easy, convenient, secure excellent price good communication
Date of experience: January 6, 2022
Ricardo, Thanks for your review of the booking process
Easy and convenient. Had no problems or difficulties. Great service.
Date of experience: June 21, 2022
Favorable Experience. Booking was easy. Price reasonable. Thank you.
I was led through search
Date of experience: June 20, 2022
Easy instructions to follow without any website problems.
Date of experience: November 20, 2021
Royal, Thanks for your review of the booking process.
Very easy to navigate! The whole process took only 5 minutes!
Easy to use
Date of experience: April 28, 2022
Very straight forward got the info I needed right on first click Thanks so much
Needed to book online, easy and quick.
Date of experience: November 18, 2021
Angela, Thank you!
It was great and easy using the Reservation desk. I will continue to use for other trips.
Date of experience: April 25, 2022
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Stephen, Thanks for your review of the booking process.