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Reservation Desk has a rating of 4.5 stars from 6,395 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 3rd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
53,171 reviews
Easy and quick. Ideal for planning on the go. Our stay was welcomed by a very nice host at the front desk, who made us feel welcomed and quickly had us entered and gave us extra towels at my wife's request. The hotel has been renovated since our last visit, and the halls are still being worked on. The rooms have new desks and counters and paint. The shower and bathroom are still more than adequate. Overall, this our preferred hotel to stay at when visiting Nanaimo.
They made the reservation easy, but then overcharged me by $123 and refused to refund me. When I contacted them about the mistake, they said: "We apologize for any inconvenience this may have caused. As a courtesy, our team has contacted our hotel partner on your behalf. They have informed us that they require a copy of your credit card charges in order to continue their investigation. Please reply to this email with the requested documentation so that we may continue assisting you with your refund request." I waited 15 days and was not contacted again and when I reached out to follow up, they sent the same message again. I then contacted the hotel directly, and they said they reached out to the company (parent company= booking.com <also scam>) who said they would refund. After another 15 days of no action, I spoke to the hotel again, and they processed my reimbursement themselves.
They made the reservation easy, but then overcharged me by $123 and refused to refund me.
When I contacted them about the mistake, they said:
"We apologize for any inconvenience this may have caused. As a courtesy, our team has contacted our hotel partner on your behalf. They have informed us that they require a copy of your credit card charges in order to continue their investigation. Please reply to this email with the requested documentation so that we may continue assisting you with your refund request."
I waited 15 days and was not contacted again and when I reached out to follow up, they sent the same message again.
I then contacted the hotel directly, and they said they reached out to the company (parent company= booking.com <also scam>) who said they would refund.
After another 15 days of no action, I spoke to the hotel again, and they processed my reimbursement themselves.
Products used:
Booked hotel.
Date of experience: October 30, 2024
Thought I was booking directly with the hotel but somehow ended up booking through Expedia which charges you an ungodly fee. Room went from $188 a night to nearly $300. I will not be doing that again.
Unless this is the site the hotel uses to book its rooms, I did not. I thought I was booking directly with the hotel. Will not use this service again.
Date of experience: November 5, 2024
Thanks for your review and feedback, William. We're sorry for any confusion between us and the hotel where you are booking. Reservation Desk is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Our rates come from the hotels directly with taxes and fees included. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
Easy and quick. Ideal for planning on the go. Our stay was welcomed by a very nice host at the front desk, who made us feel welcomed and quickly had us entered and gave us extra towels at my wife's request.
The hotel has been renovated since our last visit, and the halls are still being worked on. The rooms have new desks and counters and paint. The shower and bathroom are still more than adequate.
Overall, this our preferred hotel to stay at when visiting Nanaimo.
Date of experience: November 2, 2024
Thanks for your review, Robert. We truly appreciate your business and are grateful that you decided to book with us.
I called to talk about bookings, but was informed there was no free breakfast or refund option, despite the website advertising both. Communication was challenging as the representative struggled with English, which made it difficult to clarify details. Disappointed with the misleading information.
Date of experience: November 9, 2024
Thanks for bringing this to our attention, Victoria. We apologize for any misleading information. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Wasn't sure at first but wanted to book my reservation for Holiday Inn Express & Suites at Fleming Island, Florida. Kinda weird that some options did not include the continental breakfast. Anyway, from there it was a breeze setting everything up. Thank You very much.
This came up when booking with Holiday Inn Express on line. No choice.
Date of experience: December 14, 2024
You're welcome! Thank you for taking the time to share your feedback regarding the booking process, Michael. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Date of experience: September 15, 2024
Thank you for taking the time to leave us a review, Ellen. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us! Enjoy your time in NYC with your daughter!
I booked this for my dad to give to my mother. They're attending a show at the Playhouse that night. He's elderly so he had me do the online booking. My mom worked there over 60yrs ago so he thought it would be fun to take her back to see the changes. Great & easy experience!
I booked this for my dad to give to my mother. They’re attending a show at the Playhouse that night. He’s elderly so he had me do the online booking. My mom worked there over 60yrs ago so he thought it would be fun to take her back to see the changes.
Date of experience: November 17, 2024
Thank you for choosing to book with us, Bob. We hope your parents have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Very friendly and courteous staff, once I was directed to the actual lodge that I was staying at. I called the 1-833 number, spoke to them about what I wanted, was put on a 15 minute hold, then as soon as the gentleman got back on the phone, we were disconnected. No fault of his, I am sure but I think the website should display the actual number to the lodge.
Because that was the only choice I had.
Date of experience: October 15, 2024
Thank you for taking the time to review us and provide feedback, Patty. Your insights are incredibly valuable and greatly appreciated.
I like things to be simple and I found booking at the hotel of my choice was so easy and quick. Everything I needed to know was easily found with a click here and there. Booking via reservationdesk.com made a task I dread doing stress free and not time consuming. Can't wait for my stay!
It was the one available when I chose my hotel to be honest.
Date of experience: November 10, 2024
Thank you for taking the time to leave us a review, Joanna! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Enjoy your stay!
I'd like to see you add an option for those of us who arrive early into Las Vegas. Even a link or extension to the desk to request this would be helpful. I've stayed at the SouthPoint every time I visit Las Vegas.
Date of experience: September 21, 2024
Thank you for taking the time to review us and provide feedback, Rob. Your insights are incredibly valuable and greatly appreciated.
. It was very easy and fast. I got the best deal also don't know why I have to have at least 50 characters to be able to leave a good review but whatever. I am not sure what else to say. Fast and easy and good price. Hope that it is a nice hotel it is very close to where my daughter lives
Look all morning to find the best price. It was ridiculous how much some websites wanted for the same room. But I hope I got the best price because my daughter is getting married
Date of experience: November 8, 2024
Thank you for taking the time to share your feedback regarding the booking process, Cheryl. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform! Enjoy your stay!
A well-designed reservation desk website is crucial for ensuring a seamless user experience when booking services such as hotels, flights, restaurants, or event tickets. Here's a breakdown of the ideal features and experience that would make a reservation desk website efficient and user-friendly:
Cheaper than any other
Date of experience: December 10, 2024
Thank you for taking the time to review us and provide feedback, Yogesh. Your insights are incredibly valuable and greatly appreciated.
I got blocked by another site saying something about my java script and making me seem like a robot.
They asked for feedback and I told them they sucked! I am a person. I don't know a thing about my java script and I need a hotel room! I took too long to put a puzzle piece in the right spot.
You popped up and seemed legit!
Date of experience: September 10, 2024
Thank you for taking the time to leave us a review, Kathryn. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
I'm looking forward to visiting Little Rock for the Annual Arkansas Audubon meeting. The hotel is a short walk from the convention center so it is convenient to the venue. Booking was easy and the photos appear to show a lovely hotel.
Ease of use.
Date of experience: September 13, 2024
Thank you for choosing to book with us, Roger. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
The experience was very good. When I called back later to add special request for my rooms, the agent said he would call me back after checking with the hotel. Within 5 minutes, the agent called me back to confirm my request and even gave me the name of the person at the hotel who authorized the request.
Date of experience: September 17, 2024
Thank you for taking the time to leave us a review, Glenn. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
It did not take very long to complete my reservations. I was very satisfied with the step by step process and I did not have any complications. I recommend the Gold Coast Hotel and Casino to all travelers. I stayed here before and I enjoyed it. The staff is very friendly, and helpful.
Convenient and very fast.
Date of experience: September 30, 2024
Thank you for taking the time to leave us a review, Hazel! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
This booking was very easy and the price for this stay was very good hopefully my stay during December will be wonderful since we heard so much about this hotel.
From Gambling to dinners and lunch and SPA enjoyment sounds pretty good from friends and family.
The location to the hotel is very close to the airport which I'm very happy about.
Word of mouth
Date of experience: September 9, 2024
Thank you for taking the time to leave us a review, Theodore! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Enjoy your stay!
My booking was fast and simple. Need to pay attention to the online pictures of the different rooms because some rooms show the same photos as other rooms. It seems the site wants the customer to decide which photos belong and which do not.
I was actually unaware that this was not the hotels website. There is no warning that you are being directed to a different website. ☹️
Date of experience: September 30, 2024
Thank you for taking the time to review us and provide feedback, Randall. Your insights are incredibly valuable and greatly appreciated.
Booking was very easy, and email confirmation received immediately. We have had trouble with online booking services before. If our trip is as easy as booking with Reservation desk, we will be very happy.
It was the best and easiest that was available.
Date of experience: October 5, 2024
Thank you for leaving us a review, Rickey! Our goal is to make sure our customers have an easy booking experience and receive their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Love the hotel and surrounding area. Gulf Hills has been a favorite destination for 25 plus years and the renovations have made the stay even better. Ocean Springs is the best destination on the Gulf coast!
Price and availability were available for my needs.
Date of experience: September 2, 2024
Thank you for choosing to book with us, Michael. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
It was easy to make my reservation to stay at the Holiday Inn Express in Harlengin Texas. I am not very tech savvy being 73 years old. My Husband and I are looking forward to are stay for a convention.
We were looking to find a place to stay while we visit Harlingen for a Marine Academy event.
I we knew that the Holiday Inn Express would be a good place to stay.
Date of experience: October 3, 2024
Thank you for taking the time to leave us a review, Junie and John. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
I wanted a non-smoking room. I did not notice that option. When I tried to call and request one, I was caller #4 and could be called back. No sooner did I hang up I received a call back and had to continue to hold. I never was able to talk to anyone.
I was referred to.
* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 1, 2024
Dolores, we apologize for the hold time you experienced. We are always happy to help our customers, but sometimes experience a high volume of calls. I will follow up with you in a private message. Please feel free to also contact our escalations team at support@reservationdesk.com if you need assistance.
--Rachael, Review Manager
Making my recent hotel reservation for Franklin, TN ws a snap! The entire reservation took only a few minutes, and was easy and painless. I completed my stay and was very satisfied wityh my choice and the fine service I got. Thanks Reservation Desk! I'll be back again!
Previous excellent experience.
Date of experience: November 30, 2024
Thank you for your review, Wayne. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
If booking is as accurate as it was fast to do, I shall be thrilled. Booked a room for single adult for one night and was rewarded with knowledge that it is a shower bathroom (so pleased as baths and I do not get along well). Photographs of said room look great and breaskfast is inclded.
All paid and confirmed as such.
Just went direct to Hyatt House hotel at airport in San Jose, California - this was purportedly the reservation desk.
Date of experience: October 9, 2024
Thank you for taking the time to leave us a review, Sheena. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Their call agent made a false promise that water park tickets are covered as part of hotel reservation. Infact it was not and we had to pay from our pocket on the hotel counter.
Pls be very very careful while dealing with these cheaters/scammers.
Products used:
Hotel room reservation and water park package.
Date of experience: November 9, 2024
Thanks for bringing this to our attention, Adil. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thanks for bringing this to our attention, Nathan. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. As an online travel agency, we are required to abide by the information our hotel suppliers provide to us. Often, we offer rooms that are nonrefundable to lock in a special rate. I will share your feedback with our customer service manager so we can look into this further. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager