Restaurant.com

They have no record of my account. I tried logging in, I couldn't. I contacted their customer service a half dozen times on this issue, and they responded last to me about 2 months ago, each time asking me for more info. I have money and credits that are now lost. They are cheats, a SCAM company, stole my money.

I just received an e-mail from Restaurant.com trying to sell me more certificates after ripping me off for the ones I already purchased. I replied to them (not very nicely) and am waiting to get a response which I highly doubt will happen. Stay away from this company. They are a TOTAL RIP OFF! They need to be stopped from scamming people.

Some restaurants are actually closed. Why they dont keep their restaurant list updated? Idk. Poorly run service if u ask me. You can only buy discount certificates, which u can only use 1 per restaurant visit. AND you cannot order food unless youre dining in, despite the website categorizing as delivery available.

I would like to give it a -5. The card I have is not even a year old. It's called diners dough but you go through restaurant.com. I set up an Account and tried to use the code but it wouldn't take it. I called them directly and they said they would let the staff know and never did hear back from them. Thanks for nothing!

I'm just wondering why the government hasn't done anything about it? Customer's and business are losing money! Something needs to be done.

Sold me a certificate for a restaurant that was invalid. The restaurant owner and manager said they have no such deal with this company and that I was scammed. Tried to get my money back but restaurant.com said that in the fine print they don't have to. Complete scam.

I paid for a $100 gift card from restaurant.com. I never received the card despite having my cc charged immediately. I called/emailed 5 times to their customer service after two weeks of hearing nothing. I was told numerous times my case was being "escalated to customer service for review and would be notified their findings in 24-48hrs. I went throug 5 cycles of that never hearing anything from their end. Finally I gave up and filed a dispute with my credit card company who investigated and within 48hrs refunded my money. Restaurant.com is nothing but a scam as far as I'm concerned.

Never buy anything from restaurant.com they sale gift certificate without restaurant permission and stilling customer money

I was given a certificate as a gift. For a town with a population of over 400,000 people you'd expect there to be more than 5 restaurants to chose from. When I went to go use it at one restaurant I find the restaurant is closed and has been for a few months. I reported it to the site...twice...9 months later it's still listed on their site as an option to use it at. Straight garbage. Buy a gift card to a restaurant and save the trouble of this please.

They stole my balance too! Stay away from these thieves! Paid for certificates that I had to swith from when the resaurant quite using them. Tranferrred the money and they took it before I could use it.

I had $150 in restaurant.com gift cards. On Jan 17th, I transferred them to the app according to their faq page. I purchased $60 in certificates for places in my kids' college towns. The following day, I had none of the certificates and no remaining credit showing.

I have contacted them a min of 5 times by email and I have received only responses regarding where to find the gift cards and certificates. There has been no acknowledgement of my loss.

I called their customer service last week and they said it was escalating and I would get a response asap - nothing.

BBB has suspended their company!

None of the restaurants you buy a certificate to are participating! No coupon/deal/certificate/anything is accepted anywhere! It's a whole scam!
And F Groupon for selling me the Scam and not refunding my money!

I purchased some discount deals and they took my money, but when I open the Restaurant.com App on my iPhone, the deals I purchased ~ do NOT show up. I am currently talking to their customer service, but it doesn't look promising. I will give them one more day, then I will dispute the charge through my CC.

I received a $100 Restaurant.com gift card from Monster.com (a travel agent) for my recent purchase. I tried creating an account on Restaurant.com to redeem the amount. But no luck. Tried several times always it gives the attached error message. I called the customer care number several times always keeps us waiting for an executive and gets disconnected after 30mins stating "No executive available". I believe it's a fraud.Please be aware.

A good idea but poorly executed. Customer service is severely lacking - don't think you can talk to anyone and it takes weeks or months for a reply.
I purchased restaurant vouchers for vacation and the restaurant was closed. I've notified restaurant.com on 4-6 occasions and the restaurant is still showing as an option (permanently closed). But I get to exchange my voucher... I won't make this mistake again. So much for their concern to make the experience good for us clients.

Purchased a bunch of certificates but can't use them anywhere within reason. Closest restaurant is a "deli" at about 1.5 hours away, but they may still decline it if I ever drive there. (Update 3/8/24, called the restaurant and they said they do not accept restaurant.com certificates). Years ago there were a few more participating restaurants. Now it's basically a scam. I wrote to the company restaurant.com multiple times but they do not respond and you can't call them. They are selling a product that can't get used and they know this, which is exactly why it's a scam. They misrepresent themselves to take advantage of people and should be fined and arrested.

I've tried Emailing, I've tried calling, all my certificates have disappeared, they not answering anything. This is how these companies make money by Making certificates that have been Paid for now they are gone,this place should be in a class action lawsuit,I e also contacted t mobile to let them know That the t mobile Tuesday certificates that were from restaurant. Com have all disappeared and not accept them as a vendor to them anymore,Anyone else like to comment on this issue thanks

I was going to purchase but No thank you... reading the comments and reviews already posted, I'll pass on Restaurant.com gift certificates... it looks like it's a scam and has caused enough problems for too many people. Wish the Better Business bureau and local State Attorney General Office's would look into this. People deserve better.

The regulations on redeeming gift cards, credits, etc. are absolutely ridiculous. They figured out a way to get people to invest into their garbage and then still pay more money when you use their "product". Run far away!

Restaurant I had certificate for closed, unable to exchange certificate. Have called the "Help" line several times never an answer after 30 minute or more wait. Total rip off site please don't waste your money.

As a restaurant owner you should stay far away from these people. They issue coupons to no loss of income for themselves and will do everything possible to not let you out of the contract. Use any other company besides Restaurant.Com.

I am surprised to read previous ratings. My experience at least at 10 different restaurants have been different and excellent!

I have enjoyed every single one of them, no hassle, no differentiation in product or service as they do not know you will be using the discounted certificate until much after food is digested! I love restaurant.com!

What a great way to try out different places, different cuisines, different entertainment...

I have always had excellent experience with Restaurant.com! I use the certificates for special occasions with family and friends to help take a couple bucks off of the bill because they are well... considerable! Especially with the cost of fuel going up, which means food will too, I am certainly going to continue being a Restaurant.com customer! Like a few others have said, they always have deals available, personally I just used the promo code "dinner" which seems to be the best one that I can find right now in early April. I can get a $25 certificate for only $5, which I like! If anyone has problems with any coupon or coupon code, I have had no problem getting in touch with Restaurant.com customer service, when I am not calling during peak times; otherwise, just like with any other company, there is a short wait.