Restaurant.comReviews 866

I tried to redeem a $100 code today and once I input the code and picked which gift cards I wanted, I was asked to sign up for an account, so I did. Like most places, they asked me for credit card information, which I input, because like other places, there are options to input the promo code before you check out. I clicked to proceed, and my credit card was charged. I already input my promo code but it wasn't applied because I had to create an account! I just spent my entire lunch break talking to customer service and explaining that my intention was never to use my credit card in the first place because I had a code to redeem - the first person HUNG UP ON ME right off the bat. The second person was rude in their tone and denied me a refund. When I finally asked to speak to the supervisor, she told me they STILL WOULD NOT REFUND MY MONEY. I explained that I was not asking for a refund, that they would still get the SAME amount of business and money because of the promo code, that it was an accident, and I called IMMEDIATELY to try to fix it! They STILL would not reverse the charge. This company is willfully ignorant at their customer's expense. They refuse to apply common sense to problems, and absolutely would NOT fix what was OBVIOUSLY a misunderstanding and a mistake! I will NEVER use this business again. What a complete waste of money and time!

I received a "gift card" for doing business with a hotel. First red flag - i had to register to redeem it. Second red flag - the site REALLY pushes it's mobile app. Third red flag - i get the error - Oops! This code is already saved to another account. When i try to redeem. I created an account with the email address i received the gift card from so there's no reason this shouldn't work. This is what brought me to sitejabber. I think Restaurant.com's business model is to obtain data via thier mobile app.

Devil in the details... You give them $10 to buy a $25 certificate. Nearly all restaurants then require a $50 purchase so you are already sucked in for at least $35 out of pocket.

Then take a look at the restaurant list, most are straight out of kitchen nightmares and are the only ones who will advertise on such a crappy service.

In the end... you spent $35 for a $20 meal at some crappy restaurant you will never go back to because the service and food are lousy.

When you're paying a fraction of the savings offered, -- people need to keep it real on that it's not a Visa Gift Card. If you go to the website, put in your zip code, there are "Plenty" of restaurant options to select. Pull up code on your phone or print paper certificate. Follow instructions and 99% of the time, the restaurant will accept coupons as they get several a month as they're partners with this company. If a restaurant stopped accepting, which happens but is rare, then Restaurant Dot Com will give you new code to go elsewhere. Period, end of story. Follow the rules and the experience is ideal.

Purchased special - for $30, get 2 movie tickets and $100 in food. We did this once before and it worked. This last time, the tickets expired at a certain date, but when we went to print them, we found the fine print that they had to be processed and printed at an earlier date. So now we're out. Too much fine print and gotcha's built in. Their site is difficult to navigate - had to call their help line to get that purchase to show up in my account originally. And of course you only get B1G1 essentially for the dollars - not simply (that word again - 'simple' that doesn't apply to them) dollars off. Too much hassle for me. I won't be using them again.

I purchased gift certificates for 2 restaurants, only to find they had been closed for months before they were offered on Restaurant.com. They would not refund my money but told me I had to exchange them for another restaurant. I had a total of 10 choices 3 that I know of were closed for business, 2 were "sold out" and the rest I don't know about yet. I purchased through Ebates (who I love) and filed a complaint with them, advising they drop this scam of a company from their offerings.

Every time I got ready to use them, the place looked at me as If I was using fake money. I only had 4, $25.00 they are worthless, the places would not take them. They said the card had already been used? I called the number, and spoke to 2 rude people, not in this country. And, they said the account was under someone else? Another account?, and blame the person, that gave them to me to use? Really? DO NOT BUY THEM! A WASTE of Money...