• Restaurant.com

Restaurant.com

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Overview

Restaurant.com has a rating of 1.2 stars from 864 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Restaurant.com most frequently mention gift card, customer service, and minimum purchase problems. Restaurant.com ranks 337th among Restaurants sites.

  • Service
    107
  • Value
    107
  • Shipping
    48
  • Returns
    74
  • Quality
    93
Positive reviews (last 12 months): 0%
Positive
0
Neutral
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How would you rate Restaurant.com?
Top Positive Review

“Up to 50% off on a meal, once a month per restaurant. Read the rules.”

Paul G.
12/9/15

So you see all these bad reviews of Restaurant.com. I took advantage of a great deal. 100 - $50 cards for $500 from Citi Easy Deals. That $4500 of free food Just avoid these assumptions: 1) It's not off any restaurant. Get a Visa Gift Card if you want that. Enjoy your fees. 2) It's not a free meal. It's up to half off the total bill. You can use the remainder elsewhere. 3) It's one use per restaurant per month. Not getting 1/2 price sushi every weekend. Goto a different restaurant tomorrow. 4) You have to log into the app to find the card to redeem. Yes it shows your name. Got to log in anyway. That bugs me! Lose one Star. 5) Let the server tap the screen to redeem. You will hit one of these the first time through. After that it's discount city. Got my food budget in line through some hard times.

Top Critical Review

“A scam”

richard t.
11/1/24

The entire experience was a scam in conjunction with a travel service. Was promised $100 in Restaurant coupons for attending sales presentation. Spent hours on the phone, with email, and online trying to obtain four $25 restaurant certificates. Never received any certificates and gave up.

Reviews (864)

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Reviews that mention popular keywords

gift card (158) customer service (125) gift certificate (113) credit card (32) phone number (19)
Thumbnail of user debl65
Florida
1 review
6 helpful votes
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August 27th, 2019

I too have been scammed. However, I was able to get a number to call these people at restaurant.com. I received my bankstatement and I saw that there was 11 charges for $20 even each time per charge. I had never even heard of restaurant.com let alone use its services. So here is the phone number,
*******985. Hope that helps every one out. Good Luck!

Thumbnail of user reubenl13
California
1 review
0 helpful votes
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December 23rd, 2013

Bought a $50 coupon for an indian restaurant in Encino CA called Anabargh #2. Spent the minimum, told when receiving the check that they are not accepting the certificate.

Called restaurant.com and were only offered a $10 "courtesy credit".

Joke….

Thumbnail of user mathieu2689
California
1 review
2 helpful votes
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April 1st, 2023

Bought discount voucher, then was told at the restaurant that they were not members and would not honor certificate. We looked like fools when the manager laughed at us. Will definitely backcharge on my credit card and let restaurants.com eat the backcharge fees. I suggest others do the same if you have been scammed.

Value
Thumbnail of user christinab1
Georgia
1 review
3 helpful votes
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December 8th, 2010

I don't see why people are so upset with these coupons. The restrictions are listed and you need to read them, check out the menu and see if its worth it. As for tipping 18 % on the pre discounted price, you are ALWAYS suppose to do that when you use a coupon. Its like any other bargin you find, you have to check it out to make sure its worth it to you. 25 dollars off a min of 35 dollar food order is great for a family of four! Especially when you get that 25 dollar off coupon for only 3.50. Make sure you read the restrictions before purchase and you will be fine. I have never had anyone refuse one of the coupons. I seriously do not see why people are complaining. If you read what is clearly printed for you, you will be FINE! Enjoy the free money everyone.

Thumbnail of user jackr3
California
4 reviews
35 helpful votes
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October 11th, 2009

Do not waste your money on this site! Basically if a restaurant is on here, it is in the lower 25% in quality and service. Occasionally you may find a restaurant you like but the requirements are ridiculous and most of the time you will end up not using your gift cards. Also, only get these gift cards for free! They always have promotions so do not even pay $2 for a $10 gift card because the least you can do is get it for free when you don't end up using it!

Thumbnail of user jayh34
Florida
1 review
5 helpful votes
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October 3rd, 2014

I purchased a R.Com for a semi local joint. Drove ten miles only to find out the place had been out of business for 4 months. E-mailed them and was credited my 15.00 towards a separate voucher, wouldn't just add it back to my original and they cannot be combined now. Also let them know 4 months ago this place was closed but yet they still continue to sell them. Also after doing the math, you are basically paying ie. 15.00 to spend 30.00 and get half off. Seems to me you are still paying full price and may be buying more than you want to meet the minimum. Neat little scam trying to ride Groupons tails, who is a legit way to dine out at a discounted price/

Tip for consumers:
DON'Y

Service
Value
Shipping
Returns
Quality
Thumbnail of user trrryj
Arizona
1 review
2 helpful votes
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November 7th, 2015

Had a wonderful lunch today at Ocean beach rosters in Ocean shores wa. The staff was just
Great so is the atmosphere. The reastaurant was clean an neat as a pen. Great lattes and SUPER deserts. I highly recommend this for your dining experience.
I never write reviews but just had to, this place is a hit. My wife still cannot believe how great the sandwiches were. Go there you will not regret it.
Thanks for reading this review.

Terry Johnston, Seattle, wa

Thumbnail of user veek2
South Carolina
1 review
6 helpful votes
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September 3rd, 2016

The website won't allow access when adding the codes for "captcha" so no way to get in touch. I would like to exchange 4 certificates, but where are they? They don't have them listed and want me to caontact "customer service" which i can't do.

Thumbnail of user patriciaj11
Maryland
2 reviews
6 helpful votes
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September 3rd, 2014

Don't EVER purchase tickets for shows through Restaurant.com. I tried for over a week to get my tickets and never received them and now I am out $238. They showed me a copy of an email they sent me with the tickets, but I still never received and was promised a phone call to confirm that I received them. Poor customer service and when you try calling them, all you get is all of our agents are busy, try back later..

Tip for consumers:
You often can't reach customer service because they are so busy dealing with complaints, a message comes on and says, try back later!

Service
Value
Shipping
Returns
Quality
Thumbnail of user margareth366
Margaret H.
Colorado
1 review
6 helpful votes
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March 2nd, 2020

I have no complaint about the certificates and their redemption, but the website is very poorly managed. My account lists some available certificates that I have long ago used, as well as restaurants that have gone out of business. It is disappointing to go to the location of the restaurant for which I have a certificate, only to find it no longer exists, and it's not just that it moved to another location. Some of those defunct restaurants continue to be in the list of restaurants for which I can select to redeem my certificates.

Thumbnail of user macks16
Maryland
1 review
5 helpful votes
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July 11th, 2016

Have used these certificates quite a few times. Sure, the restaurants are limited (133 in Washington, DC, and few "5 star restaurants") but easily used and lots of "new" good food experiences. Suggest go to Tripadvisor and check out the restaurant, give them a call and ask if they honor, and if they do, print the certificate and enjoy..

Thumbnail of user brandic12
Georgia
1 review
7 helpful votes
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August 15th, 2016

I bought a coupon for the Native Cafe in Pensacola Beach and tried to use it today just to find out they did not have permission to be selling them aso they are not redeemable! Never buy from this site!

Thumbnail of user colettej
Minnesota
1 review
4 helpful votes
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October 21st, 2010

AWFUL! There is no mention that you or the unlucky recipient of your gift will be required to compete for a limited number of redemption certificates. Which means the restaurants that you intended to use the certificates for (the good ones) are untouchable, although the customer service rep gave me a good tip after refusing to refund my money. Attempt to redeem certificates@ beginning of the month between 1am and 7am. Also the very limiting exclusions and requirements of each restaurant are not provided when purchasing. DON'T DO IT!

Thumbnail of user jimb9
New Jersey
6 reviews
25 helpful votes
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August 5th, 2010

Same old story - I bought 4 certificates... two were refused by a restaurant, and one restaurant had gone out of business. When I could get through to restaurant.com on the phone (which was a huge challenge each time, logging at least a half an hour onto my phone bill with each try) they offered me a replacement certificate to another one of their restaurants.

I simply trashed them - it's not worth the effort for me to go out of my way to one of their listed restaurants and then be embarrassed that they don't accept the certificate. They know that those restaurants aren't involved in the program anymore and they're still selling them - that's not honorable. What ever happened to integrity?

Thumbnail of user roxannep2
North Dakota
1 review
3 helpful votes
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June 27th, 2014

Tried to use the certificate and was told that it didn't apply to steak or fish. That was not mentioned anywhere on the certificate. They also didn't accept the certificate on my phone- I had to have it printed out. That may have been my fault. I'm not sure. This was my first time trying to use these certificates so we'll see what happens with the others that I bought but I'm not very hopeful.

Thumbnail of user briank70
New Jersey
1 review
16 helpful votes
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December 29th, 2015

First off it is extremely hard to use a coupon. There are so many restrictions that make it hard to use the coupons it is not worth it. Then to add insult to injury, we got a coupon for 10 Street live in Kenilworth NJ and the we got there and asked about the coupon the manager politely said that they no longer took Restaurant.com coupons and had asked them to take them off the web site several months ago and they refused. So buyer beware, do use them they stink. Brian

Thumbnail of user robb674
Arizona
1 review
3 helpful votes
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March 18th, 2017

This seems like a fake thing. The restaurants listed in the "Restaurant.com" are either permanently closed or the one that are available are pretty crappy. Don't trust this. I had two restaurant in Phonix arizona area listed in the restaurant.com and bought the certificate but when went to pick up my order, found that both of them were permanently closed

Thumbnail of user kevina82
Florida
1 review
0 helpful votes
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March 28th, 2017

www.specials.restaurant.com is falsely advertising 5, $50 egift cards for 50 dollars. They say they have a non refundable policy yet they falsely advertise the "amounts" of the minimum food item purchase in the process of getting your card information. I have not even used the vouchers and they are saying it is non refundable and also does not state non refundable in the confirmation email with the 5,50 dollar gift card vouchers. This company does bad business by putting false advertisements up on it's websites and in the emails it sends you.

Thumbnail of user dennisp70
California
1 review
7 helpful votes
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December 11th, 2017

A couple of days ago, I received a $25. Restaurant.com gift certificate. I logged onto my account on their website, to credit those funds to my account. Now there is no credit in my account. What happened to my $25. All I can say is RIP-OFF. Another lesson learned, and thank goodness not too costly.

Thumbnail of user angiea11
Pennsylvania
4 reviews
4 helpful votes
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January 11th, 2017

I only used this service once. I will never go back. I purchased play tickets, the play was cancelled. How I found out was when I gave these tickets to my mom as a Christmas gift. My mom looked the play up online for more info and saw that it was cancelled. I email the company, because you can not even call them! I got an email back saying it was cancelled and sorry! Sorry! I live a hour away from this play, this was to be a big night out. Just glad I didn't find out that it was cancelled after I drove there and paid for parking.

Thumbnail of user basilm48
New Jersey
1 review
5 helpful votes
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January 24th, 2022

Difficult to use on web page with very limited local restaurants. I have over $200. In money to use toward restaurants purchases and haven't use in years because of difficulty in redeeming. Very few restaurants that are listed have too many restrictions. I rather get my money back that I spent thinking this would be a convenient option to dine out. Aren't

Thumbnail of user paulb76
Rhode Island
1 review
6 helpful votes
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December 9th, 2012

If you are familiar with the term "bait and switch" or would like a perfect example or education of it then buy a coupon from restaurant.com. I did!
Not at all as described-not even close. When I called for a refund within 10min after they charged( I paid through paypal) and was instantly offered a $100.00 coupon, it was like the rep had a script! I refused it by stating the last thing I wanted to do was continue doing business with a company whose first transaction was fraudulent!
Currently involved in a PayPal dispute after Restaurant.com responded with they do not refund fees!
Paypal has already decided I was delt with fraudulently, however my money has yet to be refunded.
STAY AWAY!

Thumbnail of user elainec15
California
2 reviews
16 helpful votes
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August 20th, 2015

I got an email from groupon who i have used numerous times stating that ONE DAY ONLY you would get a $25 restaurant coupon from restaurant.com. Having never hesrd if them i went down the list of restaurants and only found one nesr me. A sandwich shop. Thats cool, i thought. Three of us could go for a $25 lunch for 4.25. Yay. I bought it. When i printed the certificate it stated that i had to spend $50 at a sandwich shop to get the $25. What? I wasnt told in advance. At that point i researched restaurant.com and found they were the biggest scam out there. Shame on u groupon. I will never buy from u again. Your credibility just plummeted. BUYER BEWARE.

Thumbnail of user bw167
California
1 review
17 helpful votes
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February 18th, 2020

I was given a restaurant.com gift card several years ago and I still have not found a place to use it. First I downloaded it on my APP and I bought a certificate. I took it to a restaurant and I could no longer redeem it. I had to get a refund from restaurant.com. But in addition there are very few restaurants to choose from and most of them dont take the full $25 certificate. Its like Pay $5 for a $10 certificate. I have to spend $4 here and $6 here and buy them ahead of time. Not easy to use and I would not recommend.

Thumbnail of user niyaw1
New York
1 review
1 helpful vote
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July 16th, 2016

Got a 50 gift certificate as a gift and when I went to use it the place said I had to spend money to get 50 off! Huh what kind of scam its a gift therefore the person using it doesn't pay! Trickery at it's best. So my friend spent 50 on a certificate I can never use

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