Restaurant.comReviews 866

Here's the email I wrote to Customer Service, followed by their reply.

Refund request: This is the third time I am sending this message. Please reply. Hello, I have been a member of Restaurants/com for several years, and I see that you still have only three (3) restaurants in Napa. I have been to all three of them, and only one of these restaurants is any good - Rancho Grande on Silverado Trail. I see that there are some decent reviews forVilla Romano, but I was not at all impressed that when I went the waitresssquished two flies against the window. Iwill not be going back. The Rincon DeMichoacan is nothing special - very basic, average food. I imagine that you will not be adding anynew restaurants in Napa, so what am I to do? I do not want to drive 30 miles round trip to Vallejo in order to save a few dollars on a meal.

REPLY FROM CUSTOMER SERVICE:

Hello, I do apologize for any inconvenience this may have caused. Restaurant.com does have an exchange always policy; we do not offer cash back. Even if we were to issue a refund as a courtesy, our system will not allow it since your certificates were originally purchased more than 6 months ago. Restaurant.com Cards do not have an expiration date on them, so they will never expire. The Restaurant.com Cards will also stay in your Restaurant.com account until you are able to redeem them. If you do not wish to keep the Restaurant.com Cards, you are more than welcome to give them away as a gift. We do have an active sales team that is seeking new restaurants to participate in our program.

MY LAST WORD:
Napa CA has scores of restaurants, but only three are on Resaurant.com. I'm not holding my breath that their "Active Sales Team" will add any new ones to the network. Hugely disappointed.

This deal is definitely not worth the time and energy that goes into using it. I got one certificate and restaurant refused to accept. Another one and restaurant was closed. Trying to exchange as there are no refunds. Website doesn't work on multiple days - (CAPCHA) endlessly says I'm putting in the wrong code of 4 letters. Email them to say website doesn't work and a robot recommends you use the website to solve the exchange issue. Even at its best, by the time you figure where you can go and which days and how much you have to spend you're gonna need a financial advisor to calculate it for you. Do something better with your time. Who doesn't love a deal but this is no deal.

TOTAL SCAM. I purchased 2 travel vouchers and 2 restaurant vouchers from restaurant.com. They were supposed to provide savings codes to use with the travel vouchers. They cant be redeemed without a savings code. After multiple emails in which I received a generic response twice then no responses after that and never answering my question. The phone number provided has a recording that sends you to their web site if you have any questions. No live person or customer service extension is offered. I have asked for a refund but have not received any at this time.

This website/business has to be the worst on the entire internet. They are scandalous. I bought certificates as far back at 2014, and the few I used were a pain in the a** to use. I have two pages of them. $200.00 worth of "credit"... and that does not count these "gift cards". Yeah, you can buy "gift cards", but you'll have to spend twice the face value of the cards to be able to use them. Fewer and fewer restaurants want to associate with Restaurant.com because is sours potential new customers, When restaurants abandon Restaurants.com, you might be able to exchange "credit" for another restaurant, but that restaurant might be many miles away and perhaps something you're really not interested in checking out. I'm going to search to see if there's a CLASS ACTION LAWSUIT that I can join... to see if I can recover money I have spent. If there's no class action suit, then I guess I'm just SOL. STAY AWAY from this rip-off business.

I received a free $100 credit to Restaurant.com. It's basically useless. If you buy a gift cert to a restaurant they put a stipulation on the certificate that you need to spend at least 3 times what the cert is for. So if I buy a $10 certificate for $5, I am required to spend $30 in the restaurant to use it. I went out to grab lunch and my bill came to $6.50. I was told I needed to spend $30 to use the certificate. Restaurant.com is a scam and my guess is the restaurants who do business with them are also shady.

Went to 3 Sheets at Sorrento Quay on Friday night, they weren't taking any more bookings so we took a chance and walked in and they managed to seat us - four people. Sorry to say that it was a little disapointing and not up to their usual standard. The service at the bar was good, size of wine was generous. The food arrived pretty quick considering they were busy. The Thai beef noodle salad was mediocre with soggy mixed salad leaves and very little rice noodle - not worth the $25 price and would have been nicer if the beef was warmed not cold. The rump steak was a bit tough but was cooked as requested to medium rare, the Halumi burger, Arincini and pizza were good. While we were eating four different wait staff came to top up the cutlery and serviettes at the table and several others passed by our table on their way to the kitchen yet not one of them stopped to ask how our meals were nor did they ask when they cleared our plates from the table (I find that very unusual). Three of us had a Simmo's icecream form their icecream cart which we had takeaway and it tasted like it had been in the freezer for a while. We come here fairly often and up until now have always had a good experience, would probably try somewhere else next time.

I purchased two certificates. The first one I used (Dunn's Food Market in Alabama) had never seen the certificate before but honored it anyway (Thank You, Dunn's!) The second (Mary's Kitchen in Florida) refused to accept it and told me they had never authorized the certificate to be advertised on restaurant.com and have no idea how it ended up there. That was fine, mistakes happen. However, I went to exchange the certificate on the site. After trying, I received a notice saying I was not able to exchange at this time and to try again later. I went back to the site later and the certificate was COMPLETELY removed from my account making it impossible to exchange! Stay away! I agree with others; it is a total scam!

Bought 2 certificates, and when I went to use them restaurant (Xtreme Salads) said they were under new ownership and new owner doesn't honor them. I called restaurant.com and asked for refund, and they said they don't do refunds, but I can exchange for a different certificate. Picked 2 certificates at a place pretty far from my house (choices were very limited), drove there, and place was out of business. The waste of my time was frustrating to say the least! Called restaurant.com and demanded a refund this time! They put me on the phone with Alex, an unapologetic "supervisor" who stood firm on the "no refund" fine print. I told him I'd be writing negative reviews. His lack of interest was apparent. I can't believe restaurant.com is still in business! And on top of everything else, both Xtreme Salads and Firewheel Coffee are still listed and being sold on their website, even after I reported the fact that one is not complying and the other is out of business! They are knowingly selling an unusable product, which is fraud. It really should be illegal! Buyer beware!

I don't understand the bad reviews in here. I was so scared that I called every single place I bought certificates for and all of them knew about this site and they said how to use it. I used my first last night. We went to a fancy italian in Chicago. When time to pay, I gave my certificate to waiter and he came back with $25 discount in our bill. Just like that! If you take long to use it business might be out but if you buy them, use them and follow rules... like minimum purchase or no more than 1 per table and month... it has to be so easy and you can save so much money! IT IS NOT A SCAM! I wish I had bougth this before and I bought 5 more to go out with my boyfriend every weekend.