Restaurant.com

They offer what seems to be amazing deals. Then they don't operate the promo codes in the typical fashion that everyone else does. When you do figure things out and try to type in the code, it "conveniently" doesn't let you enter the promo code. Just a scam to get you to look at their Web site without the realization of the promises made...

Purchased a cyber Monday promo and then found that restaurant had a minimum order of $50.00. Cancelled this certificate and wanted to exchange it for another Certificate, but site said to call customer service. After much looking on site, I found the customer service phone number *******844), but company was then closed. Phone next day to their automated site which said to "hold for a representative"... but no answer... even after 15 minutes... company played loud music while I was holding and then music went off and I was disconnected. I should have reviewed their site on sitejabber before purchase. Stay away. 12/03/19.

I have used many of the coupons and they were all accepted with no problems and I got exactly what I expected. They are a GREAT deal but you have to understand the restrictions for each coupon and decide if it works for you. I am not interested in going to the vast majority of their restaurants but there are a few we like and a very small number that we like a lot. For those we love the savings are big and it works great. I have never used the "specials", a lot of which are combo theater / dinner deals, because they don't work the same way as the regular coupons. They are much more restricted in where you go and what you get and other reviews confirm they apparently misleading and disappointing.

I keep reading these negative ads about restaurant.com yet I've been using them for years and never had one single issue! I think people don't read or pay attention to the fine print or are just WAY beyond cheap! Really clear in the explanations for each restaurant and you have to understand, you can't be cheap. If you don't understand the restaurant world, don't buy them.

Creates coupons for business owners without their approval. Many good businesses have had to refuse customers service or have awkward conversations with them. This website should be shut down or have a major adjustment to their B2B relationships.

I purchased a few gift certificates from the site and was not able to retrieve the certificates I purchased. I contacted customer service, replied with a canned response, and went nowhere. Sadly, I filed the dispute too late with Paypal; they denied my case. Buyer, be aware!

You're better off signing up for "rewards" with a chain like TGIFriday's or getting "buy one get one free" meal offers with your local restaurants, if such deals are available. Not quite sure what the point of Restaurant.com is. I can definitely say it's unrealistically complicated, inconvenient, and you'll likely end up spending more money to save a little when all is said and done. We threw away frequent flyer miles on this site, what a waste. Get a magazine subscription instead.

Warehouse Restaurant Pocono Mountain PA. Food was horrible at best. Chicken wings skimpy, pizza tasteless, hush puppies stale & hamburger not cooked to order. Not advised of 18% surcharge for 6 people. Definitely would not go back or recommend this place.

Kenneth Chessick, M. D., J. D., Chairman & Chief Executive Officer is the greedy, slimy swindler behind all of this nonsense and should be dealt with.
Total scam, sets up deals with out business consent, restaurants can't honor deals they have not authorized, restaurant.com does not refund for their false advertising. F-

This site has remained almost a scamy. I have been a member for years, and lately any desirable places may be listed, but are always "out of stock" even on the first day of each month. They have lost credits on my account, they revised the customer account area and deleted some certificates I had that had been disavowed by the restaurant. Certificates are nothing more than discount coupons you have to buy. Common is a "$50 gift certificate" for a local sushi place that requires a $100 minimum purchase. That same place offers similar deals on their own for no charge - i. E. just a big discount for large purchases if you agree to tip 20%. Why pay the fee for such a "coupon"? Now, their Customer Service refuses to reply (twice) to a request to consolidate smaller certificate ("Gift Cards", specifically) into large ones that might actually be useful. SO STAY AWAY!

It works as advertised - prices are great but you need to check the restricts; certificates require minimum bill which usually excludes booze, some are good only on weekdays, etc. Web page is not very usuer friendly, instructions could be much better, etc. Specials E-mailed at least weekly, I once paid 1.40 for a $25 coupon (free steak dinner for my wife!), and some $5 coupons for $. 40. I have used about 16 certificates during the past. 18 months in 3 different states with only one problem (restaurant closed, however it was easy to exchange the certificate for another one in the same area) I have 5 more in my smart phone just waiting for me!,,

Horrible choice in restaurants. Horrible minimum policies. Cannot use certificates together. Worst experience of my life. Stay far away, might not even be worth it if you are given a credit for free. It is a sick joke, how do they even afford to pay the url fee each month. I wish I could give a lower review.

Alert: before buying from these website, please learn and make an educated decision. Avoid regrets and sour moments. Read their many, incredibly restrictive terms here: http://www.restaurant.com/theidealmeal/about/terms

What a rip off!

There are VERY few quality establishments offering gift cards on this site. And it sucks that even if you buy a $25 gift certificate you still have to order $50 worth of food at the restaurant so you aren't getting away with any sort of deal.

I'm a business owner, and want buyers to be aware-these "certificates" you purchase, this website pockets 100% of the cash you spend, the restaurants do not see a penny, and then are suppose to accept double the value spent! So if you purchase a $50 certificate for 25, that restaurant takes the entire cut of $50, and the website collects on it! It's the biggest scam online that involves millions of small businesses, taking advantage of there earnings!
I am a business owner and have tried twice to remove my business from their site, but I keep getting customers with these certificates! We no longer accept them, and suggest customers go on the better business bureau and read the complaints themselves.
I can't imagine how many millions of dollars they collect off consumers for this scamming operation. It's horrible.

Got email saying 10 of purchased certificates no longer honored. Exchanged for credit, but there are so few places to go to not even worth it. Took our money and it is useless now and tied up with Restaurant.com. Scam artists they are! Disgusting.

I used Restaurant.com 'certificates' three times. First time, all was perfect and I didn't even meet the minimum. Second time, the food was awful and overpriced (i. E. no savings.) Third time, the creep at the counter tells me Restaurant.com just took their logo and started selling coupons without telling them. Yeah... sure. If they take your coupon and the food's good, that's fine. Don't expect that happen all or even MOST of the time.

One more thing, I love the boring schlemiels who sit there with a calculator and buy exactly $20 worth of food. I mean a lot of these restaurants are struggling as it. What losers.

After speaking with two restaurants in my area who got involved with restaurant.com here are some very negative highlights: For small businesses this is a very expensive deal to participate in ie: to attract new customers through greater exposure and price incentives. It does not preclude existing customers from super-clearance pricing nor does it take into account any of the product's minimal or major daily market price increases. Lenghthy expiration dates and profit at -0 to just meeting overhead for the businesses involved is a recipe for disaster. Can these small businesses dependent on tourist $ afford to be involved with this deal? Don't be surprised when a restaurant shuts the door on your coupon to save themselves.

During this time of covid-19, one would think their website would have information on it about using their gift cards since you usually need to dine in and no restaurants are open now. But no, there is nothing about how their business works or doesn't work in the current pandemic and when reaching out to support for a response, all I get is an auto reply message stating how they respond in 3 business days and well... that's why I am writing a review. Clearly there is something wrong with this company when their average rating is so low. What a shame.

Jeremiah's Tavern. Ordered two Fish Sandwich's. They come with a slice of lemon and Tartar sauce. No fries or anything else. I was a little bigger than a medium size hamburger bun and it cost with tax $23.74.
Biggest ripoff in the industry.

Probably the same thing that everyone else is saying, stay away from this site! I don't how many of my friends and family members got scammed by these hooligans (yes hooligans). Might as well tell us we're getting scammed! Half the coupons I bought are either not used, restaurants don't accept it, or they're out of business.
My recommendation: just go to sites or coupons that offer it for free. No more of this paying for coupon stuff! Or at least call the establishment before you buy it. Seriously...

Tried to use Restaurant.com certificates at several restaurants. Funny these establishments are not registered with them... SCAM ARTISTS! BBB will definitely hear about this. Can you say bye bye Restaurant.com

Beware! As stated many don't take at all and some that do add a 18 percent gratitudy on saying that is restaurant.com requirements. This is for two or three people at most. Way below the six or more that menus state. One not only added tip but also a "service fee" taking the $25.00 discount to be only $5.00 less when all said and done! Restaurant tell me to contact restaurant.com, but alas no response. 95% of the time... Not Worth It!